Director of IT Operations

Bonus Eligible: Yes

SUMMARY: The Director of Information Technology Operations leads the engineering, Administration, and Support Infrastructure teams in developing and implementing the strategic long-term goals, policies and procedures for the network, server, endpoint, and support initiatives throughout the entire organization. This covers all TKG operating companies including but not limited to TKG, NEP, KSE, IFP, KAGR, RWG, RWCB and residential locations. 

This position is responsible for the Technology Infrastructure and Operations Management at the main offices of the company and will have primary responsibility for policy and procedure for Security, Compliance, and Technology Services across the organization. 

This position is also responsible for managing and integrating multiple Information Technology sub-functions on behalf of multiple disciplines. The qualified candidate must have the ability to multi-task and have exemplary follow-through on all projects. 

DUTIES AND RESPONSIBILITIES 

1. Analyze and evaluate current technology solutions and plan, design, and coordinate a multi-year roadmap for all technology and support activities. 
2. Provide a scalable and secure infrastructure vision and strategy including both the use of cloud and on-premise technologies to support and/or enhance strategic business initiatives. 
3. Manage the Information Technology Infrastructure teams’ staff. 
4. Support of diverse operating environments inclusive of Stadium/Event Management, Manufacturing and Mill environments. 
5. Work directly with the IT leadership team to identify, recommend, implement, and maintain appropriate technology solutions for all aspects of the organization. 
6. Mentor IT professionals to establish career paths and goals. 
7. Ensure operational reliability and stability of IT services using industry standard and best practice procedures. 
8. Ensure the alignment and integration of Information Technology with the overall vision, mission, and values of the enterprise. 
9. Manage within approved budget and prepare those aspects of the budget to support the design, implementation, and maintenance of the enterprise environment. 
10. Deliver IT services and maintain oversight of service level agreements with vendors, suppliers and partners. 
11. Optimize cost of services through a mix of internal and external sources. 
12. Effectively support customer-facing Managed Services and cloud-based offerings as required. 
13. Define, monitor and communicate to management appropriate IT metrics. 
14. Align IT risk management with enterprise-wide risk management. 
15. Special projects and assignments as business dictates 
16. Maintain System Documentation and Defined Best Practices 
17. Responsible for the creation, maintenance and control of all personally identifiable information or any other information protected by Confidentiality and Privacy Standards see Mass Regulations on Personal Identity Regulations and HIPAA. 

SUPERVISORY RESPONSIBILITIES 

• End User Experience Senior Manager Senior Manager 
• Network Operations Senior Manager 
• Systems Administration Senior Manager
• Information Security Senior Manager

SKILLS AND QUALIFICATIONS 

• 15+ years overall experience with 7+ years of progressive leadership experience. 
• Associate degree required, bachelor's degree preferred. 
• Experience with process improvement and inventory control. 
• Solid understanding of how to build scalable IT environments 
• Experience building, implementing, cultivating and managing high performance IT teams, fostering a progressive culture. 
• Strong oral and written communication skills. 
• Experience with a fast-paced, constantly changing environment. 
• Ability to work nights, weekends and holidays based on business needs. 

PHYSICAL DEMANDS 

•  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

WORK ENVIRONMENT 

•  The noise level in the work environment is usually moderate 
•  Fast paced office environment based in Foxoboro 
•  On-call availability 

CERTIFICATES, LICENSES, REGISTRATIONS 

• None

OTHER DUTIES 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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