POSITION SUMMARY
The Director of the IT EPMO is responsible for leading the enterprise technology delivery portfolio. This role bridges the gap between executive strategy and technical implementation, driving maturity within the Enterprise PMO, managing complex cross-functional portfolios, and ensuring technology investments align with business objectives, regulatory requirements, and risk management standards. Lastly, this role provides thought leadership, inspirational talent leadership, governance, transparency, and execution discipline across the IT portfolio while enabling flexibility to support Agile, hybrid, and vendor-led delivery models.
PRINCIPAL DUTIES AND RESPONSIBILITIES
• Define and mature the EPMO operating model aligned to enterprise and IT goals and strategies
• Establish delivery governance frameworks supporting Agile, hybrid (CFPA and vendor led) execution
• Lead IT demand intake, project intake triage, and portfolio prioritization across business units
• Manage portfolio capacity planning across internal teams and vendor partners
• Oversee execution of complex IT programs, including core system modernization, vendor implementations, and regulatory initiatives
• Serve as a primary liaison between C-level executives, technical teams, and business units.
• Facilitate portfolio reviews, and participate in executive briefings as needed
• Oversee delivery responsibilities for system integrators, vendor partners, SaaS vendors, and third-party providers
• Support contract oversight and vendor risk management in partnership with Sr. leadership and Legal
• Lead, inspire, and develop talent: IT project coordinators, IT project managers, program manager(s)
• Champion continuous improvement, delivery maturity, and professional development
• Own IT portfolio management tools, dashboards, and reporting
• Provide a single source of truth for IT delivery health, reporting, and portfolio insights
• Improve forecasting accuracy and delivery confidence throughout CFPA
EDUCATION, EXPERIENCE & QUALIFICATIONS
• Bachelor’s degree in information systems, Computer Science, Business, or related field preferred
• 10+ years of experience in IT portfolio management, project management in an enterprise setting highly preferred
• 5+ years leading an IT PMO or EPMO in a regulated environment
• Direct experience in insurance or financial services strongly preferred
• Deep understanding of SaaS-based insurance core systems (policy, claims, billing) and supporting platforms
• Deep understanding of insurance operations with a focus on broker/agent interactions
• Experience with vendor-led implementations and system integrations
• PMP, PgMP, PfMP, SAFe, or equivalent demonstrated delivery experience preferred
• ITIL, COBIT, or related governance frameworks a plus
• AINS, CPCU, or related insurance certifications a plus
• Strategic, pragmatic, and delivery-focused
• Demonstrated Change leader who can modernize delivery while maintaining operational stability
Skills Required
- Bachelor's degree in information systems, Computer Science, Business, or a related field
- 10+ years of experience in IT portfolio management or enterprise project management
- 5+ years leading an IT PMO or EPMO in a regulated environment
- Direct experience in insurance or financial services
- Deep understanding of SaaS-based insurance core systems, including policy, claims, and billing platforms
- Deep understanding of insurance operations, especially broker and agent interactions
- Experience with vendor-led implementations and system integrations
- PMP, PgMP, PfMP, SAFe, or equivalent demonstrated delivery experience
- ITIL, COBIT, or related governance framework experience
- AINS, CPCU, or related insurance certification
- Strategic, pragmatic, and delivery-focused approach
- Demonstrated change leadership modernizing delivery while maintaining operational stability
What We Do
The California FAIR Plan is a private association comprised of all insurers authorized to write property insurance in California. The FAIR Plan was established in July 1968 following the 1960s brush fires and riots as the state’s insurer of last resort, created to ensure access to basic property insurance for California homeowners who have been unable to obtain homeowners insurance from the voluntary market for reasons outside of their control. The FAIR Plan will write fire insurance coverage for these homeowners, regardless of a property’s wildfire risk. The FAIR Plan is committed to strengthening consumer choices in the voluntary insurance market, while ensuring that all homeowners, including those who live in areas threatened by wildfires, can obtain basic property coverage and the peace of mind they deserve
