Director of Information Technology

At BuildOps, we’re building a groundbreaking software solution, purpose-built to support today’s commercial contractors. From helping our customers manage their service department all the way to project management, we’re breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated folks experienced in tech start-ups and thrive in fast-paced environments. Could you be our next hire?

This candidate will join a well-funded, fast-growing technology startup with the unique opportunity to help build out a critical function for the company.

As our Director of Information Technology, you will lead the overall Information Technology strategy and execution, overseeing all aspects of the end user support, employee lifecycle, and smooth technology operations for our Los Angeles, Raleigh and Toronto-based teams.

What You’ll Do

IT Support Strategy & Leadership

• Develop and implement IT support strategies aligned with company growth
• Establish standardized support frameworks, protocols, and best practices
• Lead, mentor, and grow the IT support team to deliver exceptional service
• Define performance metrics and drive continuous improvement

Technical Infrastructure & Systems

• Design and scale end-user support systems and ticketing workflows
• Manage hardware/software asset lifecycles and inventory
• Build and maintain internal knowledge bases and self-service tools

User Enablement & Training

• Design onboarding programs and training materials for internal tools
• Lead regular technology workshops and skill-building sessions
• Create and maintain user documentation and IT process guides

Technology Optimization

• Monitor and improve the end-user technology experience
• Conduct regular audits and implement performance enhancements
• Recommend tools or process improvements to boost efficiency

InfoSec & Security

• Develop and maintain robust security policies, protocols, and controls to protect sensitive company and customer data.
• Oversee implementation and monitoring of endpoint security solutions, firewalls, anti-malware, and vulnerability management systems.
• Lead incident response efforts, including preparation, detection, containment, eradication, and recovery from security breaches or threats.
• Coordinate regular penetration testing and security audits to identify and remediate vulnerabilities.
• Drive employee security awareness training—including phishing simulations and best practices for password management, remote work, and safe data handling.
• Supervise access control measures and identity management, including onboarding/offboarding procedures and least-privilege access principles.
• Stay current on emerging threats, technologies, and regulatory changes, proactively recommending enhancements to BuildOps’ security posture.

Governance, Compliance & Risk

• Ensure compliance with frameworks including SOC2, HITRUST, ISO27001
• Maintain governance documentation and handling procedures
• Work with wider organization to manage internal Risk Registers & related policies

What We Look For

• Bachelor’s degree in Computer Science, IT, or related field
• 5–7 years of IT support leadership experience, including 3+ in high-growth tech/SaaS
• Strong knowledge of enterprise support tools and ITSM frameworks
• Experience with cloud infrastructure (AWS preferred)
• Familiarity with modern data warehouse practices
• Proficiency in remote support and cybersecurity best practices
• Strong analytical, problem-solving, and decision-making skills
• Effective communication and collaboration across cross-functional teams
• Ability to thrive in a fast-paced, high-growth startup environment

Compensation:

• Competitive base salary + annual bonus