Director of Individual Quality and Profitability (Hybrid)
Primary Duties & Responsibilities
At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
Role Overview :
Could you be our next Director of Individual Quality and Profitability Globe Life is looking for a Director of Individual Quality and Profitability to join the team!
In this role, you will be responsible for overseeing the quality of $130+ million in annual sales across the country. Key duties include influencing the field force's proficiency in writing quality business, managing that business to profitability, and overseeing business conservation programs. This role reports directly to the Vice President of Sales Operations.
This is a hybrid position located in McKinney, Texas (WFH Monday & Friday, In Office Tuesday-Thursday).
What You Will Do :
- Serve as the primary person for all of Liberty National's Individual Market Quality & Profitability needs
- Act as the primary liaison to the field force on Quality & Profitability for the Individual Market
- Act as the primary liaison for key home office departmental partners related to Quality & Profitability for the Individual Market
- Develop and maintain systems, templates, tools and data to run the Quality & Profitability functionality area efficiently and effectively
- Act as a thought leader, developing plans and roadmaps to mature this function, identifying high impact projects and implementing them
- Produce high-impact reports, dashboards and presentations in a timely manner
- Develop, oversee, and communicate key initiatives to the VP of Sales Operations
- Assists peers with piloting and rolling out new Liberty National technologies
- Utilizes AI to achieve goals and gain insights when appropriate
- Works closely with peers to support and be a back-up for the overall Liberty operations department
- Travel regularly
- Other duties as assigned
What You Can Bring :
- 4 year college degree preferred.
- 3+ years of insurance industry experience preferred.
- 2+ years managing sales quality.
- 2+ years driving profitability.
- 2+ years working in an insurance agency preferred.
- Applicable insurance, quality, profitability certifications or licenses.
- Must be coachable with a desire to work in a culture that values leadership development.
- Strong decision-making skills in a fast-paced environment.
- Ability to manage multiple priorities.
- Ability to communicate with all levels of the organization from new sales agents to Agency Owners, to corporate executives.
- Possesses the ability to have crucial conversations, especially with AOs, QMs, and Field Directors and to drive results.
- Superb written and verbal communication skills.
- Public speaking experience and experience presenting data to executive leadership a plus.
- Proficient in Microsoft Excel, Microsoft Word and Microsoft Powerpoint.
- Familiarity with Salesforce and Liberty's Quality systems a plus.
- Understanding of life insurance industry.
- Understanding of Liberty's drivers of growth: recruiting, training, and leadership development.
- Ability to work under pressure and on tight deadlines.
- Ability to change directions quickly when needed and to think independently.
Applicable to all employees of Globe Life & Accident and its subsidiaries :
- Reliable and predictable attendance of your assigned shift.
- Ability to work designated hours based on position specifications.
How Globe Life Will Support You :
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at Globe Life:
- Competitive compensation designed to reflect your expertise and contribution.
- Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
- Robust life insurance benefits and retirement plans, including company-matched 401 (k) and pension plan.
- Paid holidays and time off to support a healthy work-life balance.
- Parental leave to help our employees welcome their new additions.
- Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
- Company-paid counseling for assistance with mental health, stress management, and work-life balance.
- Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
- Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.
Location: 7677 Henneman Way, McKinney, Texas
Globe Life Compensation & Benefits Highlights
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Retirement Support — Retirement offerings for eligible corporate/W‑2 roles include a company‑matched 401(k) alongside a defined‑benefit pension, signaling uncommon depth. This pairing is presented as a standout element of the package.
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Healthcare Strength — Corporate/W‑2 roles are advertised with comprehensive medical, dental, and vision coverage, plus disability and company‑paid life insurance. HSA/FSA options and wellness resources are also available.
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Parental & Family Support — Paid maternity and paid parental leave are explicitly offered for eligible employees. Hybrid/on‑site/remote schedules where applicable provide additional family flexibility.
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What We Do
Globe Life is a national insurance company that helps protect the financial futures of working families. Serving millions of policyholders, Globe Life provides life and supplemental health insurance products designed to help customers prepare for the unexpected and protect what matters most. For more than a century, Globe Life has built its business around providing financial protection and delivering on its commitments to customers. Today, people across the organization bring together expertise in areas including insurance operations, customer care, technology, actuarial, finance, and other professional functions to serve policyholders and support the business. Globe Life reaches customers through multiple distribution channels, including independent insurance agents affiliated with its agency divisions. Across the organization, the work is connected by a common purpose: helping provide families with financial protection and support when they need it most.
Why Work With Us
Globe Life combines long-term stability with opportunities to build a meaningful career. Employees can grow through professional development, internal mobility, mentoring, and leadership programs, with benefits that support their future, including a company-matched 401(k) and pension plan for eligible employees.
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Globe Life Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Work arrangements at Globe Life vary by role — onsite, remote, or hybrid (home Mon/Fri, office Tue–Thu). Every setup is matched to the job and team. Regardless of location, professionalism, collaboration, and accountability are always expected.
