Director of Human Resources

Omni Tucson National Resort & Spa

The Omni Tucson National Resort & Spa, our four-diamond luxury property, has it all -- from its picturesque setting in the foothills of Tucson's Santa Catalina Mountains to the lush fairways of its 36-hole championship golf courses, including six signature dining outlets, our beautiful Mokara Spa, and 130 premier guest rooms. 

The Omni Tucson National Resort & Spa's associates enjoy an exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment. If you are a friendly, motivated person with a passion to serve others, we invite you to bring your talent to join the team at the Omni Tucson National Resort & Spa.

Overview

The Director of Human Resources is responsible for overseeing all aspects of the hotel's human capital management, ensuring the recruitment, development, and retention of a skilled and motivated workforce. This position plays a pivotal role in fostering a positive and inclusive work culture while ensuring compliance with employment laws and regulations. 

Responsibilities

Culture 

• Reinforce Omni culture by attending property and department pre-shifts, GEM and ATGT meetings on a rotation basis. 

• Engage with associates by walking around the property several times a day. 

• Drive a strong Omni culture by planning and executing associate events. 

• Promote engagement surveys and ensure participation from our associates. Conduct feedback sessions and implementation of action plans. 

• Ensure the hotel implements effective recognition programs that reward our associates for their hard work and performance. 

Employee Relations  

• Foster a positive work environment that promotes employee engagement and morale. 

• Provide counsel and assistance to management in regard to associate relations, supervision and administration ensuring coaching is objective, fair and effective. 

• Address associate concerns and ensure fair and consistent application of policies and procedures. 

Recruitment  

• Collaborate with hiring managers to identify staffing needs and develop a strategic recruitment plan for both management and hourly positions. 

• Attend off-property recruitment events/job fairs. 

• Partner with Shared Services for fulfilling roles and coordinating on-property job fairs. 

• Actively engage in community activities including volunteerism. Form relationships with third party staffing agencies/organizations that assist candidates in finding employment. 

Administrative 

• Administers compensation policies and programs. Conduct local wage/salary surveys and review/adjust as needed. Monitor wage increases and adjustments. 

• Support Shared Services and act as on-property liaison for benefits and recruitment. 

• Participate in the Hotel’s budgeting process, ensuring all associate-related items and labor costs are appropriately budgeted and the department’s expenses are in line with expectations. 

Compliance 

• Ensure compliance with all federal, state, and local employment laws and regulations. Stay abreast of all federal and state laws and keep management advised of changes. Implement changes as needed. 

• Partner with Corporate Director of Labor to respond to EEOC Charges and other government charges. 
• Ensure quarterly self-audits are conducted for Internal Audit and HR Assessment. 

• Partner with Loss Prevention/Corporate Risk to ensure proper handling of worker’s compensation incidents/accidents and partner with monthly safety meetings. 

• Maintain accurate and up-to-date employee records, including personnel files, payroll records, and benefits information. 

Learning & Development 

• Coordinate and/or lead Orientation for new hires to familiarize them with hotel policies, procedures, and standards. 

• Implementation of Omni’s hourly training programs and management development programs to include Power of Engagement and Manager orientation. 

• Build the talent bench through continuous and engaged/strategic succession planning. 

• Identify development opportunities for Associates and implement plans to build soft skills of leaders through performance evaluations and feedback mechanisms.

Strategic Leadership 

• Develop and implement HR strategies aligned with the hotel's and Omni's overall goals. Act as a key member of the executive committee and serve as a trusted advisor to the General Manager on human capital issues.

Qualifications

• Two or more years of experience as an HR Director or in a similar role within the Hotel/Resort industry preferred.

• Extensive knowledge in Employee Relations, including conducting investigations, crafting responses to government agencies, and managing grievances. 

• Demonstrated ability in leadership fostering employee development, fostering teamwork across departments, and delivering outstanding customer service. 

• Service-oriented and detail-focused with a friendly, approachable demeanor and strong problem solving abilities. 

• Proficient in computer skills, including Microsoft Office and Windows. 

• A bachelor’s degree is preferred but not mandatory; equivalent experience will be considered. 

• PHR Certification preferred.  

• Must be able to work a flexible schedule including nights, weekends and holidays. 

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster. 

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].