JOB SUMMARY
The Director of Human Resources & Business Support is responsible for the daily execution of the Human Resources Business Plan designed to align with the properties strategic delivery of Human Resources services. This role demonstrates a high level of HR generalist knowledge and expertise used to successfully manage talent acquisition, succession and workforce planning, and performance management strategies daily. This position orchestrates development of property associates, use of technology efficiently, while coaching and developing others to help influence and execute business objectives in the most efficient manner. While generally working with considerable independence, the Director is creating processes aligned to meet broader business objectives. Additionally, this role utilizes the Human Resource Business Plan aligned with property and brand strategies to deliver HR services that enable business success.
CANDIDATE PROFILE
Education and Experience
• 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 4 years’ experience in the human resources, management operations, or related professional area.
OR
• 4-year bachelor's degree in Human Resources, Business Administration, or related major; 2 years’ experience in the human resources, management operations, or related professional area.
CORE WORK ACTIVITIES
Managing the Human Resources Strategy
• Execute and monitors engagement survey related activities.
• Champion and build the talent management ranks in support of property and region diversity strategy.
• Translate business priorities into property Human Resources strategies, plans and actions.
• Implement and sustain Human Resources initiatives at the property.
• Facilitates the human capital review process and leads succession planning activities on property and in the market, as appropriate.
• Collaborates the assessment of the property(s) leadership pipeline through the human capital review process and assists with follow-up.
• Create value through proactive approaches that will affect performance outcome or control cost.
• Monitor effective use of Human Resources Management System tools by property managers and associates .
• Advocates Human Resources strategy and execution.
• Serves as a resource for initiatives that have high associate impact.
• Manages one or more on-property Human Resources, as well as market-based Human Resources Specialist type resources where appropriate.
Managing Staffing and Recruitment Process
• Analyze open positions to balance the development of new and existing talent and business needs.
• Serve as coach and skilled facilitator of the selection and interviewing process.
• Surface opportunities in work processes and staffing optimization.
• Make staffing recommendations to manage the talent cadre and pipeline at the property.
• Recommends staffing strategy (in collaboration with hiring manager) relating to hiring practices; consults with hiring manager on compensation package.
• Monitor sourcing process and outcomes of staffing process.
• Validates managers are competent in assessing and evaluating hourly staff.
Managing Employee Compensation Strategy
• Remain current and knowledgeable in the internal and external compensation and work competitive environments.
• Support the planning of the hourly associate total compensation strategy.
• Champion the communication and proper use of total compensation systems, tools, programs, policies, etc.
• Aides in quarterly internal equity analysis; reviews internal equity reports, and surfaces issues needing resolution.
• Supports the creation and implementation of total compensation management packages/offers, particularly recognition and incentive programs directed towards property priorities.
Managing Staff Development Activities
• Validates completion of the duties and responsibilities of the properties’ Human Resources staff members, as outlined in applicable job description(s).
• Verify property Human Resources staff is properly trained in all associate-related human resource information to appropriately respond to property associates.
• Serve as resource to property Human Resources staff on associate relations questions and issues.
• Continually reinforces positive associate relations concepts.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
Skills Required
- Associate (2-year) degree in Human Resources, Business Administration, or related AND 4 years HR/management operations experience (OR) Bachelor's degree and 2 years experience
- Strong HR generalist knowledge and expertise (talent acquisition, succession planning, workforce planning, performance management)
- Experience executing HR initiatives, engagement activities, and human capital review/succession planning
- Experience coaching and developing HR staff and property managers
- Knowledge and use of Human Resources Management System / HRIS tools
- Ability to analyze staffing needs, recommend staffing strategies, and consult on compensation packages
- Experience with compensation analysis, total compensation programs, and internal equity review
Marriott International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Marriott International and has not been reviewed or approved by Marriott International .
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Retirement Support — Retirement programs include a 401(k) with a company match and related financial wellness resources seen as competitive. This support is complemented by savings tools that reinforce long-term financial security.
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Healthcare Strength — Health coverage offers flexible medical plans, disability and life insurance, and access to mental health and wellness resources. Short-term disability and basic life coverage are described as included for many full-time hourly roles.
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Wellbeing & Lifestyle Benefits — Travel and lifestyle perks include substantial hotel, food and beverage, spa, retail, and golf discounts for employees and families. Additional programs like tuition assistance and wellness initiatives reinforce non-cash value.
Marriott International Insights
What We Do
Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties in 30 leading hotel brands spanning 132 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Please find more information about Marriott International’s job application process and approved email address domains here: http://www.careers.marriott.com/tips-for-applying/
