Director of Housekeeping - Franchise

Posted 2 Days Ago
Be an Early Applicant
Wilmington, NC, USA
In-Office
Mid level
Software • Hospitality
Come for the job, stay for your career.
The Role
Directs hotel housekeeping operations by scheduling room assignments, inspecting guest rooms and public areas, verifying room status, addressing cleanliness discrepancies, coordinating maintenance repairs, and performing housekeeping duties as needed. The role hires, coaches, and disciplines direct reports while maintaining service, cleanliness, guest satisfaction, and team performance standards.
Summary Generated by Built In
Schulte Hospitality Group is seeking a dynamic, service-oriented Director of Housekeeping to join our team! Schulte Hospitality Group is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
 
What's in it for you? When you join Schulte Hospitality Group you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Hospitality Group provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
 
  • Work Today, Get Paid today, with Daily Pay!
  • Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
  • Multiple Health Insurance and Life Insurance options
  • 401k Plan + Company Match
  • Paid Parental Leave
  • Paid Time Off
  • Holiday Pay
  • Pet Insurance
  • Employee Assistance Program
  • Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
 
Our Company: Schulte Hospitality Group is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
 
JOB DUTIES AND RESPONSIBILITIES
  • Schedules room and cleaning assignments to ensure proper coverage
  • Inspects all assigned suites and public areas to ensure furnishings, equipment, linens, etc. are clean and in good repair
  • Performs all housekeeping duties necessary, including making beds, vacuuming and cleaning
  • Verifies and updates status of discrepant rooms throughout the shift
  • Randomly selects assigned rooms to ensure cleanliness. Counsels Housekeepers on discrepancies
  • Notifies GM and/or Chief Engineer of maintenance repairs necessary
  • Hires, coaches and disciplines direct reports
  • Perform various other duties as assigned to meet business objectives
 
EDUCATION AND EXPERIENCE
  • Minimum of High School education, post-high school education preferred
  • Minimum of three (3) years in Housekeeping management position
 
KNOWLEDGE, SKILLS AND ABILITIES
  • Basic math skills
  • Ability to communicate effectively verbally and in writing
  • Strong leadership skills
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
 
*Schulte Hospitality Group is an Equal Opportunity Employer.
 
 

 

About UsThis job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible for compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.

Skills Required

  • Minimum high school education
  • Post-high school education
  • At least three years of experience in a housekeeping management position
  • Basic math skills
  • Effective verbal and written communication skills
  • Strong leadership skills
  • Ability to exceed guest and team member expectations
  • Excellent time management skills

Hilton Compensation & Benefits Highlights

  • Wellbeing & Lifestyle Benefits — Go Hilton provides heavily discounted hotel stays for team members and extends access to family and friends, with up to 110 discounted nights and rates as low as $40 in some cases. Additional wellbeing resources include an Employee Assistance Program, mental-health support, caregiving resources, and programs like Thrive and sabbaticals.
  • Retirement Support — A 401(k) is offered with a company match of 100% on the first 3% of eligible pay plus 50% on the next 2%. This structure provides meaningful employer support for long‑term savings.
  • Parental & Family Support — New parents receive 4 weeks of fully paid parental leave, with birthing parents receiving an additional 8 weeks for a total of 12 weeks. Support extends to adoption assistance up to $10,000 per eligible child and resources for caregiving.

Hilton Insights

Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: McLean, VA
500,000 Employees
Year Founded: 1919

What We Do

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 28 world-class brands comprising more than 9,400 properties and nearly 1.4 million rooms, in 144 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 4 billion guests in its more than 100-year history. Named as the No. 1 World’s Best Workplace by Great Place to Work and Fortune, Hilton aims to create the best culture for its 500,000 team members around the world. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 260 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone.

Why Work With Us

Hilton is proud to be recognized as the World’s Best Workplace by Great Place to Work and Fortune. At Hilton, every job makes the stay. Team Members can make an impact, be themselves, build new skills, grow their careers, explore opportunities around the world, and enjoy people-first benefits like Go Hilton travel discounts.

Gallery

Gallery
Gallery
Gallery

Hilton Offices

OnSite Workspace

With more than 9,400 hotels and properties in 144 countries and territories, plus corporate offices and teams around the world, Hilton offers opportunities to build a career in destinations and communities worldwide.

Typical time on-site:
Company Office Image
HQMcLean Corporate Headquarters
Hilton Regional Office - Memphis
Hilton Regional Office - Dubai
Hilton Regional Office - Singapore
Hilton Regional Office - Dallas
Hilton Regional Office - Watford
Learn more

Similar Jobs

Hilton Logo Hilton

Manager, Account Management

Software • Hospitality
In-Office or Remote
2 Locations
121228 Employees
40K-110K Annually
In-Office or Remote
2 Locations
121228 Employees
40K-85K Annually

Hilton Logo Hilton

Design Specialist

Software • Hospitality
In-Office or Remote
2 Locations
121228 Employees
40K-85K Annually
In-Office or Remote
2 Locations
121228 Employees
40K-95K Annually

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account