At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
The Global Field Enablement team equips every customer-facing function — Sales, Business Development, Customer Success, and Partnerships — to hit revenue and retention targets through consistent execution. The Director, Global Field Enablement owns enablement strategy and the operating model across the full GTM and post-sale lifecycle, from pipeline generation through renewal and expansion, and is accountable for measurable outcomes: faster ramp, higher productivity, stronger attainment, and consistent adoption of Klaviyo's sales and customer engagement methodologies.
This role partners closely with GTM Operations, Sales, Business Development, Customer Success, Partnerships, Product, Product Marketing, and RevOps, increasingly leveraging AI-enabled tools to keep GTM teams faster, more effective, and always learning. It also aligns with adjacent enablement teams — Channel & Partner Enablement, ProServe Enablement, and Learning & Development — to drive unified standards, embedding core processes deeply enough into daily behavior that they scale reliably as Klaviyo grows.
How you’ll make a difference:
Strategy & GTM alignment
- Own the enablement KPI framework (ramp time, quota/goal attainment, win rate, pipeline conversion, multi-product adoption) and partner with GTM, Product, and Marketing leaders to build a shared roadmap and prioritize investment against the highest-leverage gaps.
Sales, pipeline, and post-sale enablement
- Design and deliver enablement across the full customer lifecycle — outbound/inbound pipeline generation (BDR/SDR), AE selling, account management/expansion, and post-sale onboarding, adoption, retention, and expansion — including certification and manager-led coaching.
- Build and maintain playbooks, prospecting/qualification frameworks, battlecards, objection-handling guides, and talk tracks that extend the Klaviyo Sales Methodology, and ensure consistent value messaging from first engagement through renewal.
Product launches & Field Kickoff
- Lead planning and execution of product launches, developing launch plans, GTM enablement materials, and training to drive adoption and revenue.
- Own end-to-end program management of Field Kickoff — timeline, workstreams, logistics, executive alignment, messaging, and content — as the connective tissue across Sales, Marketing, Product, and CS.
Technology, AI, and change management
- Own the global enablement tech stack (content/knowledge management, conversation intelligence, LMS) and the standards for its use.
- Lead evaluation and adoption of AI-driven tools for coaching, content delivery, deal inspection, and productivity, with a clear point of view on where AI helps versus adds noise.
- Build reinforcement and manager-coaching systems that make new behaviors stick, rather than deliver one-time training.
Process, operations, and market intelligence
- Partner with Marketing, Sales, Partner, and CS Ops to streamline GTM processes and co-develop frameworks for pipeline management and forecasting accuracy.
- Drive training, certification, and manager reinforcement so standard processes (Sales Process, Customer Engagement Process, core systems) get embedded in daily behavior, not just documented — building a consistent operating standard that scales with headcount, segments, and geography.
- Partner with Competitive Intelligence and Product Marketing to keep content current with market and competitive trends, and cascade that intelligence into enablement materials and field communications.
Global operating model & leadership
- Design an operating model balancing central standards with regional autonomy, and align a unified enablement approach with peer teams (Channel & Partner Enablement, ProServe Enablement, L&D) without direct authority over them.
- Lead and develop a high-performing, globally distributed enablement team, providing coaching, mentorship, and clear growth paths.
Who you are:
- 10+ years in enablement, L&D, PMM, or related roles spanning at least two customer-facing functions (e.g., sales and CS, or sales and business development).
- 5+ years managing and developing high-performing teams, ideally across multiple regions.
- 5+ years in subscription/SaaS, preferably a hyperscale cloud-native platform, with a proven record scaling enablement for GTM orgs of meaningful scale.
- Comfortable owning enablement for both top-of-funnel/pipeline generation (BDR/SDR) and closing/post-sale motions, recognizing these require distinct coaching and content approaches.
- Strategic leader with a vision for global field enablement, able to set and own enablement strategy across the full customer lifecycle and influence cross-functional VPs.
- Globally minded, balancing central and regional decision-making and creating space for regional autonomy.
- Strong relationship-builder able to lead and influence in a highly matrixed organization (Sales, Business Development, Marketing, Product, Partnerships, CS), including driving alignment with peer enablement teams without direct authority.
- Exceptional coach committed to the professional development of team members and leaders.
- Strong point of view on GTM methodology and how CS, Sales, Business Development, Marketing, and Partnerships work together.
- Fluent with modern GTM/enablement technology (conversation intelligence, content/knowledge platforms, LMS) and a working point of view on where AI can responsibly improve productivity; experience piloting or scaling AI-enabled tools is a strong plus.
- Experience partnering with Revenue/GTM Operations to align enablement with systems, process, and data.
- Change-oriented, data-driven, and action-biased, with a track record of making new behaviors stick rather than delivering one-time training.
- Values soft skills (relationship building, stakeholder management, leadership) as much as hard skills (enablement best practices, quantitative acumen, project management), with strong time management, analytical, and prioritization skills, and the ability to perform well in a fast-paced environment.
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Skills Required
- 10+ years of experience in enablement, learning and development, product marketing, or related roles
- Experience spanning at least two customer-facing functions, such as sales, customer success, or business development
- 5+ years managing and developing high-performing teams
- 5+ years of experience in subscription or SaaS businesses
- Experience scaling enablement for sizable go-to-market organizations
- Experience owning enablement across pipeline generation, closing, and post-sale motions
- Ability to set and own global field enablement strategy across the customer lifecycle
- Experience influencing senior cross-functional leaders and working in highly matrixed organizations
- Global perspective and ability to balance centralized standards with regional autonomy
- Strong coaching, mentorship, relationship-building, stakeholder management, and leadership skills
- Strong understanding of go-to-market methodology across sales, customer success, business development, marketing, and partnerships
- Fluency with modern go-to-market and enablement technology, including conversation intelligence, content or knowledge platforms, and LMS tools
- Experience partnering with Revenue or GTM Operations on systems, processes, and data
- Data-driven, change-oriented, action-biased, analytical, organized, and able to prioritize in a fast-paced environment
- Experience working for a hyperscale cloud-native platform
- Experience piloting or scaling AI-enabled productivity tools
- Experience managing teams across multiple regions
What the Team is Saying
Klaviyo Compensation & Benefits Highlights
How does Klaviyo ensure its pay and bonus plans are competitive?
Klaviyo supports competitive pay through a total rewards approach that combines salary, equity, bonus opportunities, benefits, learning support and a performance culture tied to measurable impact.
- Competitive total rewards: Klaviyo’s benefits overview highlights competitive salaries, 401(k) match, employee referral bonuses, equity, an employee stock purchase plan, flexible paid time off, commuter/transit support, fitness reimbursements, mental and emotional wellbeing programming and learning support. External reviews reinforce the value of the package, with employees citing competitive pay, bonuses, RSUs, ESPP, health insurance, parental leave, unlimited PTO and learning stipends as meaningful parts of the employee experience.
- Pay connected to impact and outcomes: Klaviyo’s handbook frames performance around ownership, clarity and measurable results. The value “Know the score” states that results matter more than effort alone, while “Drivers wanted” emphasizes proactive ownership and “Be meticulous in your craft” reinforces a high bar for work quality. That creates a compensation and recognition philosophy where strong outcomes, not just activity, are central to advancement and rewards.
- Equity and long-term value: Equity is a visible part of Klaviyo’s rewards story. Klaviyo offers equity packages to all full-time employees, vesting over four years, and provides an employee stock purchase plan. That ownership opportunity sits within a growing business: in Q1 2026, Klaviyo reported $358 million in revenue, up 28% year over year, and raised full-year 2026 revenue guidance to $1.514 billion to $1.522 billion. Those business results give employees a clear connection between company performance, long-term growth and the value of ownership-based compensation.
- Rewards supported by growth and development benefits: Klaviyo’s compensation package is paired with benefits that help employees grow their careers and build long-term value. K-Pro Learn, learning stipends, mentorship, Career Architecture and manager development programs support continued skill-building. A customer success manager noted that Klaviyo offers a learning stipend for job-related coaching or training, while employee survey insights show 78% of respondents feel they are gaining the skills and experience to grow their careers.
- External signals:
- Compensation Sentiment: External reviews frequently praise Klaviyo’s competitive salary, bonuses, equity, RSUs, ESPP, 401(k) match, learning stipend and generous benefits. (Glassdoor; Comparably)
- Rewards Ratings: Comparably rates Klaviyo’s compensation an A and perks and benefits an A. (Comparably)
- Employee Value Signals: Reviews highlight PTO, health insurance, parental leave, office amenities, learning support and work-life balance as part of the overall rewards package. (Glassdoor; Comparably)
Bottom line: Klaviyo keeps compensation competitive by combining salary, bonus opportunities, equity, ESPP, retirement support, benefits and learning resources with a culture that rewards ownership, measurable outcomes and long-term impact.
Klaviyo Insights
What We Do
Klaviyo (NYSE: KVYO) is the B2C CRM. Powered by its built-in data platform and AI, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster. Klaviyo (CLAY-vee-oh) helps over 183,000 brands like Mattel, Glossier, Daily Harvest, and Liquid Death deliver 1:1 experiences at scale, improve efficiency, and drive revenue.
Why Work With Us
We refer to our employees as ‘Klaviyos’, and we make up a diverse community united around shared values: We’re curious, collaborative, driven, innovative, fun, and fully ourselves at work. No matter which team you join, your work won’t just impact Klaviyo. It’ll help empower our customers and enable creators across the globe to own their destinies.
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Klaviyo Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
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