Director, Global Employment Law

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

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Job Description

We are seeking a motivated and experienced lawyer specialized in Employment Law to join our Global Employment Law team to support the continued growth of the ServiceNow in the United States. The role will report to the Senior Director, Global Employment Law.  

The position will be primarily responsible for providing legal counsel and partnership to the Global People Organization and other key internal stakeholders globally on employment law matters.  This is a unique opportunity to play a pivotal role in ServiceNow’s expanding legal team and to work on challenging legal issues in an exciting, fast-paced environment. 

What you get to do in this role: 

• Help us build a culture of high performance and great inclusion. Deliver business oriented, risk-based advice and counsel on the full range of employment law issues including: hiring, disciplinary actions, dismissals, employee relations issues, restructurings, compensation and benefits, leaves, global workforce innovation and culture, workplace investigations and employee relations, and employee privacy matters. Fully understanding the legal requirements is the starting point – treating people fairly and creating an amazing working environment is the end point 
• Partner with the Global People Organization to create and revise global and locally compliant policies and procedures consistent with our values 
• Partner with our Workplace Investigation Partners, Employee Relations, and Global People teams on internal employee investigations 
• Advise and collaborate with the Global People Organization to develop and implement global initiatives 
• Develop and deliver best in class employee related trainings 
• Manage employment claims and litigation matters across the globe
• Partner and collaborate with other members of the Global Employment Law team on global projects and issues 
• Monitor and maintain knowledge of changes in employment laws and regulations and industry practices that impact the business and provide practical advice and support to the business regarding the same 

Qualifications

• Experience in leveraging and critically thinking about how to integrate AI into work processes, decision-making, and problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 
• A strong work ethic, exceptional judgment, and uncompromising integrity 
• A law degree with strong academic credentials  
• Good standing and current bar admission to practice law in a relevant jurisdiction  
• A minimum of 12+ years of relevant legal experience practicing employment law at a top law firm and/or in-house legal department of a multi-national company; high tech experience a plus. In-house experience at a global employer strongly desirable. 
• Employment legal experience across a variety of global jurisdictions, and a desire to develop and expand expertise 
• Excellent interpersonal skills, a good sense of humor, and a proven ability to build strong and deep working relationships with internal stakeholders over multiple geographical locations 
• Ability to understand complex issues, assess risk and provide concise business-focused legal and risk mitigation advice and counsel 
• A practical, proactive, collaborative and business-focused approach to problem solving with the ability to make sound decisions and exercise good judgement 
• Ability to work independently and under pressure and to handle multiple competing tasks simultaneously and thoroughly to closure in a fast-paced environment 
• Demonstrated a global mindset and sensitivity to all cultures 
• Fluency in English; working knowledge of additional language(s) a plus 
• Ability to travel throughout the world and within the US as needed 

For positions in this location, we offer a base pay of $219,600 - $343,150, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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