Director Finance Operations

Posted 22 Days Ago
Be an Early Applicant
2 Locations
Hybrid
Senior level
Fintech • Payments • Financial Services
The Role
Lead global finance operations (Billing, AR, AP, Payments, Reconciliations, Employee Expenses); drive process transformation and automation; enforce policies and controls; manage cash application and bank reconciliations; track operational KPIs; mentor and scale teams; optimize NetSuite and finance tool usage.
Summary Generated by Built In
WHO WE ARE
At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.

Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like.

Trustly is a global team of innovators, collaborators, and doers.  If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays.

ABOUT THE ROLE
 
We are looking for an experienced and dynamic Director of Finance Operations to lead our Global transaction processing teams. Reporting directly to the SVP of Finance, this critical role will own the end-to-end operational efficiency, accuracy, and scalability of our financial transaction systems.
 
The ideal candidate is a hands-on leader, a proven team manager, and a transformation agent with deep expertise in optimizing processes, implementing best practices, and leveraging technology, particularly NetSuite, our ERP system, and our other finance tools, which includes, Concur, Omnea and Zone Capture. 

What you'll do

    Leadership & Strategic Operations Team Management: 
  • Lead, mentor, and develop a high-performing finance operations team encompassing Billing, Accounts Receivable (AR), Accounts Payable (AP), Payments, Reconciliations, and Employee Expenses.
  • Process Transformation: Champion and execute strategic initiatives to modernize and automate finance operational workflows, moving from manual to scalable, automated processes.
  • Policy & Procedure: Review, update, document, and enforce comprehensive operational policies and standard operating procedures across all functional areas to maintain a strong internal control environment, ensuring compliance with company policies.
  • Core Financial Operations OversightBilling & AR:
  • Ensure accurate, timely third party and intercompany invoicing and efficient management of the AR ledger, timely collections and ownership of the associated communications with merchants.
  • AP & Expenses: Oversee the entire Procure-to-Pay cycle, including vendor management, take on, timely invoice processing, payment execution, administration of the corporate credit card programme, and the accurate administration of employee expense reporting (ensuring compliance with corporate travel and expense policies).
  • Cash Management & Reconciliations: Direct the daily cash application process and ensure timely and accurate reconciliation of all bank accounts, payment processors, and sub-ledgers to the general ledger.
  • Track and optimise KPIs
  • Utilize system data and reporting to track key operational metrics (KPIs) and drive continuous improvement.

Who you are

  • Experience: Minimum of 8+ years of progressive experience in finance, accounting, or operations roles, with at least 3+ years in a senior management/Director role leading multiple operational teams.

  • High Growth Experience: Prior experience in a high-growth FinTech or technology environment is highly desirable.

  • System Proficiency: Demonstrable expertise and hands-on experience with NetSuite is mandatory, especially with reporting. Experience with implementing or significantly optimizing NetSuite modules is desirable, as well as experience with our associated finance tools.

  • Leadership: Proven ability to manage, motivate, and scale operational teams, fostering a culture of accountability and continuous improvement.

  • Skills: Strong analytical and data skills, an understanding of IFRS accounting principles, and deep experience defining and tracking financial operational metrics.

  • Accounting qualification helpful but not required.

Our Fantastic Benefits (varies by location)
🌴 20 to 30 days of holiday to support a healthy work-life balance
🥳 Monthly team outing allowance to enjoy social events with your colleagues
👶 Parental leave top-up additional support for new parents
On-site perks to make your workday smoother
💚 Well being support our health allowance covers gym memberships, massages, and much more to help you feel your best
PLUS additional benefits designed to enhance your work-life experience!

Shape Your Role and Make an Impact
Join a dynamic environment where you can take ownership, drive change, and continuously embrace new challenges. We’re looking for dedicated and highly motivated individuals who thrive in a fast-paced environment and enjoy collaborating across different areas of the organisation.
If your skills and experience align with this role, we’d love to hear from you! Apply now and submit your CV in English.

Skills Required

  • Minimum 8+ years progressive experience in finance, accounting, or operations roles
  • At least 3+ years in a senior management or Director role leading multiple operational teams
  • Demonstrable expertise and hands-on experience with NetSuite, especially reporting
  • Experience with finance tools including Concur, Omnea and Zone Capture
  • Proven ability to manage, motivate, and scale finance operations teams
  • Strong analytical and data skills and experience defining and tracking financial operational metrics (KPIs)
  • Understanding of IFRS accounting principles
  • Prior experience in a high-growth FinTech or technology environment
  • Experience leading process transformation, automation, and documenting/enforcing policies and SOPs
  • Accounting qualification

Trustly Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Trustly and has not been reviewed or approved by Trustly.

  • Parental & Family Support Gender‑neutral paid parental leave in North America is positioned as a strong part of the package. The offering is presented as a meaningful support for families.
  • Leave & Time Off Breadth Generous PTO is consistently highlighted across U.S. benefit descriptions. Time off availability is portrayed as a notable component of the total package.
  • Equity Value & Accessibility Equity and stock programs, including equity grants and in some cases an ESPP, are emphasized as part of total rewards. These elements are described as lifting overall compensation perceptions when base‑pay views vary.

Trustly Insights

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The Company
HQ: San Carlos, CA
350 Employees
Year Founded: 2008

What We Do

At Trustly, we envision a world in which online payments are fast, simple and secure for everyone — merchants, consumers and banks alike. One hundred years ago, cash was king. People got paid in cash, carried it in their wallets, and bought things with it at the local store. Payment was easy. Oh, how the times have changed. Today, our salaries are deposited straight into our bank accounts and we shop online, from merchants all around the world. So why is it so hard to pay straight from our bank accounts? For consumers, paying online should be as easy as sliding a bill across the counter. And accepting payments and issuing refunds should be the least of merchants’ worries. Credit cards, debit cards, e-wallets, invoices and cash-on-delivery are all middlemen levying fees, debt and interest for the simple task of moving money from one person to another. At Trustly, we work hard to make online payments easy.

Why Work With Us

At Trustly, we work hard to make online payments easy. We’re dynamic, not stuffy. We’ve got the drive and ambition of a startup and the experience and advantage of a scale-up, all wrapped up in one amazing team. The pace is fast, and change is frequent. We prioritize agility to adapt to whatever tomorrow brings.

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