Director, Enablement

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

We are hiring a Director, Enablement to lead three connected functions in Cape Town: Technical Writing, Product Enablement, and PXA (Partnerships Experience Academy).

This is a leadership role for someone who can manage teams, bring structure to complexity, and drive excellence across documentation, training, certifications, and in-product guidance. The person in this role will connect these functions into a cohesive operating model and ensure our teams are producing high-quality, consistent, and scalable content outputs.

• Lead the managers and teams responsible for Technical Writing, Product Enablement, and PXA
• Set priorities, operating rhythms, and quality standards across all three functions
• Build a more connected operating model across documentation, learning, certifications, video, and in-app guidance
• Partner with cross-functional leaders across Product, Product Marketing, Support, and subject matter experts to capture and organize complex knowledge
• Drive greater structure and consistency in how content is created, maintained, and reused across teams
• Improve the consistency, usefulness, and quality of outputs across documentation, training, and in-product guidance
• Coach leaders and build a high-performing organization in Cape Town

• Experience leading teams in technical writing, product enablement, customer education, documentation strategy, or product operations
• Experience managing managers or leading multiple related functions
• Strong systems thinking and the ability to organize complex information clearly
• Strong cross-functional leadership skills and comfort working with subject matter experts across the business
• Ability to operate well in ambiguity and turn broad direction into practical execution
• Strong judgment, communication skills, and a high bar for quality
• Experience with Pendo, Posthog, or both.
• Experience in B2B SaaS 
• Experience with LMS platforms, certification programs, or digital learning content 
• Experience working in complex product environments with technical subject matter

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.