Jobs at impact.com

Lead technical implementations and client onboarding for cross-border e-commerce marketplace programs. Develop implementation plans, guide technical discussions, train clients, support media migrations, troubleshoot integration issues, and coordinate with Sales, Customer Success, Technical Support, and Product teams to ensure successful launches.

Build and own shared platform components, including service scaffolding, observability, authentication, libraries, SDKs, and agentic tooling. Identify engineering problems worth solving centrally, ensure API compatibility, support migrations without downtime, and drive adoption through rollout plans, documentation, and hands-on support. Establish engineering standards through CI/CD policy checks, governance, design reviews, and technical proposals.

Build and ship full-stack product features for a global partnership marketing platform using agentic coding tools. Design distributed systems, write and automate tests, review and debug generated code, resolve scalability and performance challenges, collaborate with Product and engineering teams, improve agent workflows, and participate in agile processes and production on-call rotations.

Build and scale real-time distributed systems and product features for a global partnership marketing platform. Use AI coding agents to develop, test, debug, and review maintainable software. Collaborate with Product and engineering teams, address performance and scalability challenges, improve agent-assisted workflows, participate in agile processes, and support production through an on-call rotation.

Own production pipelines for machine learning jobs, collaborate with data science teams on new pipelines, build monitoring solutions, scale infrastructure, and manage CI/CD. The role also involves architecting data handoffs, integrating external systems, developing MLOps best practices, researching technologies, mentoring others, and supporting cross-functional data initiatives in a cloud and big data environment.

Own the end-to-end brand lifecycle on impact.com’s Marketplace, from onboarding and activation through engagement, optimization, and re-engagement. Build personalized, multi-channel lifecycle communications using AI and automation; analyze behavioral signals; run A/B tests; and improve activation, partnership performance, and retention. Collaborate with Product, Data Science, Content Marketing, and Customer Success while reporting lifecycle insights and recommendations to leadership.

Leads QA strategy, processes, automation, test planning, defect management, and release readiness for the Data Group. Manages and mentors QA engineers, establishes testing standards and quality gates, integrates testing into CI/CD, and collaborates with product, engineering, DevOps, and QA enablement teams. The role also requires hands-on expertise in agentic AI testing, data pipeline and warehouse quality, SQL validation, API testing, security testing, and test automation frameworks.

Build and maintain high-volume Java services, APIs, data workflows, and customer-facing screens. Own features from concept through production, integrate external APIs, troubleshoot production issues, and make technical decisions involving relational data, asynchronous processing, reliability, and performance. Collaborate through design reviews, code reviews, mentoring, and agile delivery while applying secure development practices.

Owns company-wide API usage analysis and observability, identifying misuse, integration risks, capacity needs, and platform costs. Builds automated checks using logs, warehouses, and reporting tools; proposes evidence-based rate limits, date-range caps, concurrency controls, and credential scopes. Partners with API, gateway, product, and partnership teams to improve platform health, customer integrations, documentation, and contractual usage expectations.

Partners with sales executives to drive SaaS revenue through consultative discovery, solution design, technical demonstrations, presentations, RFP responses, security questionnaires, and customer working sessions. Translates customer requirements and technical architecture into business value, creates integration documentation, supports onboarding continuity, handles objections, and provides product feedback. Develops reusable sales assets and maintains expertise in the platform, integrations, and partnership marketing industry.

Own publisher migration and strategic publisher partnership initiatives. Support publisher transitions, manage communications and contracts, coordinate technical implementations, resolve blockers, and protect revenue and relationships. Manage a strategic publisher platform partner, recruit and onboard brands, monitor program performance, optimize operations, and align internal product, support, onboarding, and technical teams. Provide leadership updates and share partner insights to improve products and programs.

Support global FP&A activities including monthly financial reporting, variance analysis, KPI monitoring, budgeting, forecasting, and business planning. The role prepares management and board presentations, maintains financial review templates, collaborates with Accounting and Financial Operations, and supports budget holders with performance analysis. It also contributes to developing AI-enabled finance tools and improving reporting workflows.

Manage creator and affiliate marketing programs for client accounts, owning campaign strategy, recruitment, execution, creator relationships, content approvals, budgets, timelines, performance analysis, and optimization. Develop creator briefs, negotiate terms, design incentives, ensure FTC compliance, identify growth opportunities, and collaborate with sales, product, marketing, and client success teams. Mandarin fluency is required to support Mandarin-speaking clients and creators.

The Sales Director will build and lead a new high-performing sales team for new client acquisition in the Greater China region, exceeding revenue targets and implementing strategies for scalable growth.

Build and extend batch and streaming data pipelines using Scala, Python, Spark, Kafka, and Airflow. Configure BigQuery and Cloud Storage, implement observability and data quality monitoring, support incident response, and follow security, governance, and cost-management practices. Participate in code reviews, pairing, and on-call learning while collaborating with analytics engineers, analysts, and data scientists.

Manage compliance for strategic partnerships, clients, and agencies using impact.com’s Regulated Compliance product. Serve as a compliance subject matter expert, oversee account processes, investigate and resolve cases, lead compliance workstreams for brand migrations and launches, advise stakeholders, collaborate cross-functionally, and deliver presentations. The role requires customer support experience in software environments, project management, compliance investigations, strong communication, organization, and attention to detail.

Manage global revenue operations systems, territory planning, account distribution, data quality, and governance. Build sales dashboards and insights, support sales enablement, administer user access and workflows, and collaborate with Sales, Marketing, Finance, and Business Applications. The role requires advanced Salesforce proficiency, experience with Clay and data enrichment tools, and strong analytical, communication, and project management skills.

Manage customer success activities for impact.com’s partnership marketing platform. Responsibilities include platform training, account management, customer communications, escalation handling, project and ticket tracking, stakeholder coordination, and renewal and expansion support. The role requires strong customer service, digital marketing knowledge, communication, problem-solving, conflict resolution, organization, and time management skills.

Establish and maintain data governance for Salesforce and internal tools: define ownership, enforce data quality, manage master data and metadata, ensure compliance, lead cleansing and stewardship programs, implement governance tools, and collaborate cross-functionally to align data strategy and support audits and release cycles.

Own the technical vision, architecture, and roadmap for impact.com’s QA platform. Build and operate developer tools, frameworks, CLIs, MCPs, AI agents, and full-stack applications used across engineering. Set quality standards, evaluate and adopt technologies, develop distributed production systems, and lead technically through influence. The role requires hands-on software engineering, expertise in backend and infrastructure systems, experience with LLM-based tools, and a track record of platform or developer-tool adoption.