Jobs at impact.com

Provide technical customer support via chat, email, and ticketing for a global SaaS platform. Troubleshoot and replicate user issues, test features, identify root causes, and relay voice-of-customer feedback to product and engineering. Help shape the new Columbus support team and maintain high-quality, professional interactions across channels.

Manage and support assigned customer accounts by monitoring performance, conducting regular check-ins, building relationships, providing product training and support, and coordinating technical issues and feature requests. The role requires expertise in affiliate and partnership marketing, strong digital ecosystem knowledge, proactive account management, problem-solving, conflict resolution, prioritization, and customer-focused communication.

Design, develop, and securely deliver full-stack features, modules, and services across the SDLC using Agile methods. Build REST APIs, integrate third-party APIs, write automated tests, troubleshoot issues, and monitor and support production systems. Collaborate with a global team while working with Java, Spring Boot, Vue.js, cloud platforms, databases, and modern development tools.

Supports creator partnerships by guiding applications, contracts, content deliverables, outreach campaigns, support resolution, and performance reporting. Researches potential creators, manages communications, optimizes engagement, collaborates with internal teams, and monitors influencer trends and platform updates to improve creator experiences and marketplace outcomes.

Manage and consult on customer accounts using impact.com platform. Deliver platform training, coordinate renewals/expansions, handle escalations via JIRA and SFDC, communicate with customers, track projects, and support commercial and reporting efforts under manager guidance.

Manage a portfolio of brand creator and affiliate programs: design influencer strategies, build proposal decks, execute campaigns, recruit and negotiate with creators, run paid amplification, monitor budgets and timelines, analyze performance, provide client service, and identify upsell opportunities.

Manage end-to-end execution of creator campaigns for assigned clients: casting, recruiting, content review, approvals, reporting, and creator relations. Support strategy, incentive design, and cross-team collaboration to grow creator and affiliate programs while ensuring brand and FTC compliance.

Supports creator marketing campaigns from casting through performance reporting. Responsibilities include assisting with campaign execution, joining client calls, documenting action items, communicating with creators, negotiating payments and terms, providing client and creator support, and recommending creators across multiple industry verticals. The role is a six-month hybrid internship focused on growing creator communities and building long-term ambassador programs.

Reviews digital content for accuracy and compliance with credit card, product terms, applicable laws, regulations, and issuer guidelines. Identifies errors and inconsistencies, documents feedback, and assists with keyword research and content optimization. The six-month hybrid internship requires strong attention to detail, proofreading ability, independent and collaborative work, deadline management, flexible late-shift availability, and reliable home internet access.

The Sales Director will build and lead a new high-performing sales team for new client acquisition in the Greater China region, exceeding revenue targets and implementing strategies for scalable growth.

As a Senior Software Engineer, you will deliver software solutions through planning, designing, testing, and deploying, while mentoring less senior staff and influencing system architecture.

As a Senior Software Engineer, you will design, implement, test, and deploy software solutions, mentor junior staff, and influence system architecture. You'll collaborate on team objectives, perform code reviews, and ensure software quality through testing and documentation.

The Publisher Development Manager will drive growth in the Spanish market by recruiting and onboarding partners, crafting strategies, and connecting brands with publishers to enhance engagement and success.

The Software Quality Engineer will focus on ensuring software quality through automated testing, regression testing, and collaborating with development teams. Responsibilities include creating test plans, executing tests, and documenting processes.

The Software Engineer will solve complex problems, transition from legacy systems, apply best practices in modern software engineering, and work collaboratively with teams to improve processes.

As a Business Development Representative, you will educate prospects, create opportunities for the sales team, manage leads in Salesforce, and provide market feedback.

The role involves designing solutions for complex problems, mentoring engineers, and transitioning from a legacy system to a modular architecture. Responsibilities include championing best practices in domain-driven design, test-driven development, and clean code while collaborating with various stakeholders.

As a Business Development Representative, you will engage with inbound inquiries, educate prospects about impact.com’s technology, and support Account Executives in building a sales pipeline.

The Publisher Development Manager will enhance business growth by recruiting and engaging partners in the Nordic market, facilitating partnerships, and developing strategies for publisher acquisition.

The Enterprise Account Executive is responsible for growing the client base, focusing on enterprise clients, achieving individual sales quotas, and managing complex sales cycles while building relationships with C-level executives.