Director of Employee Benefits Operations

Are you a dynamic, results-oriented professional seeking a challenging and rewarding career? If so, this role may be the perfect fit for you!

At HUB, we value education, innovation, and continuous learning, and we’re excited to support you on your career journey.

As a Director of Employee Benefits Operations, you will have accountability and responsibility to manage and support the Team Leaders and Team Members. The Director will assist in establishing and optimizing resources, tools, and processes within client servicing for the Employee Benefits Department. The Director will work with the department leaders across the region, including IT, sales, customer service/account management, finance and HR. This role will oversee the day-to-day operations and management of the Employee Benefits service teams.

This position will be responsible for managing and maintaining a highly driven team of professionals with a shared focus on HUB Corporate and GPL Employee Benefits strategies, goals and directives.

Your job responsibilities as a Director of Employee Benefits Operations:

• Direct the services of the department within the accepted principles and practices of the HUB Broker and GPL Regional standards. Work with or escalate any issues encountered.
• Manage all aspects of strategic, operational and administrative excellence including budget preparation, resource allocation, growth & mentorship, compliance, performance evaluations, workflow efficiencies, and identifying opportunities for efficiency and savings within department.
• Develop operational tools, processes, and procedures that allow the business to continue to scale with new acquisitions.
• Drive operational efficiencies and improvements that promote a culture of continuous improvement across the division.
• Overall management of assigned area; support Team Leaders in ensuring all HUB and GPL standards are being met.
• Measure, track and monitor team performance in accordance with strategic and daily productivity. Provide feedback and recommendations based on key measurements.
• Provide guidance, communication, accountability, surrounding GPL initiatives, systems, and acquisition integration.
• Manage overall annual performance evaluation process – guide, coach and mentor Team Leaders as required.
• Provide guidance as it relates to career pathing, CE needs, training of Team Members within the team.
• Work with Practice Leader, CSO and COO to maintain synergy with HUB Corporate goals, carrier requirements, and the needs of GPL Clients.
• Approval of expenses, budgets, merit increases related to the Employee Benefits Team.
• Ensure accountability to adherence the three C Carriers and any related programs.

Qualifications:

• Bachelor’s degree from an accredited college or university preferred
• 5 years of experience in benefits brokerage, insurance or employee benefits customer service, account administration, or a related field preferred
• 5 years previous management or organizational leadership experience preferred
• An equivalent combination of education and/or relevant work experience may be substituted in lieu of minimum qualifications
• State life and health insurance license, or ability to obtain, required
• Professional designation through CEBS or HIA preferred
• Strong background in operations within a service-based environment
• Experience with developing budgets and writing business plans
• Proven track record of driving accelerated growth of operations
• Experience building high performing teams, including the ability to recognize and cultivate rising talent
• Strong written and verbal communication
• Adept at transitioning seamlessly from a strategic level vision to day-to-day tactical operations
• Working knowledge of data analysis and performance/operational metrics
• Team player with a great attitude, self-motivation and the ability to work in a fast-paced environment
• Strong communication, interpersonal, multi-tasking, and organizational skills.
• Must be thorough, detail-oriented and is responsible for working with confidential information
• Ability to accommodate immediate requests, perform under short deadlines and coordinate multiple jobs

What makes us different than all the rest?

Our Vision: To be everywhere risk exists – today and tomorrow. Helping protect what matters most.

Our Mission: To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities.

Our Core Values:

• Entrepreneurship: We encourage innovation and educated risk-taking.
• Integrity: We do the right thing every time.
• Teamwork: We work together to maximize results.
• Accountability: We measure and take responsibility for outcomes.
• Service: We serve customers, communities and colleagues.

We are the perfect fit if you:

• Are seeking a progressive work environment at a rapidly growing organization
• Have an entrepreneurial spirit and are challenged by the opportunity to grow the business
• Are focused on learning and development to enhance your industry knowledge and expertise
• Are a self-starter willing to invest time and energy to learn the technical aspects of our business
• Believe in integrity and building success by developing relationships with others

Leadership Expectations:

• Build effective teams by fostering collaboration, mentorship, and a positive culture.
• Be transparent, making honest and open communication a priority.
• Make decisive, informed decisions and take responsibility for outcomes.
• Hold yourself and others accountable for achieving goals and delivering results.
• Delegate effectively to empower team members and maximize efficiency.
• Motivate, recognize, and appreciate team members to create a high-performing environment.

Why Choose HUB?

At HUB, we believe in investing in the future of our employees and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

When you join the team at HUB International, you become part of a global insurance broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services.

Becoming a part of HUB means that you thrive in an entrepreneurial and fast paced team environment supported by over 20,000 professionals in 600+ offices across North America, Canada and Puerto Rico.

What we offer you:

• A rewarding career helping local businesses in the community
• Rewards for top performers
• Medical/dental/vision/life insurance
• Paid Parental Leave
• Health Savings Account
• 401k matching program
• Voluntary insurance options
• Life and disability Plans
• A work/life balance because that’s important for all of us
• Opportunity to learn from the expertise of your coworkers
• Growth- HUB is growing, and so can your career
• Ability to be part of a motivated, winning team

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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