Be an Early Applicant
Quantum Metric empowers organizations to leverage data, understand customers, and build digital products faster.
The Role
😎 Our Culture
Quantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.
As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.
We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.
At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.
🚀 About the Role
As a key leader within the Quantum Metric Partnerships Team, the Director, EMEA Channel Partnerships will play a pivotal role in driving significant growth and scale through our strategic cloud, technology, and solution partners across EMEA. This role will work directly with Quantum Metric sales and Customer Success teams, alongside EMEA GTM leaders, as well as our channel partners' field sales and executive teams. You will define and execute the EMEA ecosystem strategy, identify and onboard key partners, establish best practices for joint go-to-market initiatives, and broadly enable all stakeholders on the value of Quantum Metric within our partner ecosystems.
The Director, EMEA Channel Partnerships will be the primary partner resource for all channel-related initiatives within the EMEA region. This role will be expected to establish trust and credibility, lead regional partner sales managers, and collaborate with a variety of stakeholders, including account executives, regional VPs, marketing, sales engineering, and customer success, while flawlessly executing our partner sales processes and delivering on all key performance metrics and outcomes.
🔧 Responsibilities
- Develop and Own EMEA Partner Strategy: Formulate and execute the comprehensive EMEA partner strategy in close collaboration with EMEA GTM leaders.
- Identify and Onboard Strategic Partners: Identify, prioritize, and onboard solution partners (including system integrators, digital agencies, consultancies, and resellers) into the Quantum Metric partner program.
- Drive Joint Business Planning: Collaborate with partners to develop detailed joint business plans focused on generating and accelerating new logo acquisition and existing logo expansion.
- Secure Executive Alignment: Develop compelling business cases, secure executive sponsorship, and gain buy-in for key channel partner initiatives that align with Quantum Metric’s EMEA GTM strategy.
- Cross-Functional Execution: Work cross-functionally with EMEA sales, customer success, and marketing teams to ensure seamless execution of the partner strategy.
- Execute Strategic Go-To-Market Programs: Implement strategic go-to-market programs leveraging joint marketing opportunities such as webinars, podcasts, case studies, blog posts, and physical events.
- Build and Manage Partner Sales Teams: Recruit, hire, and manage the partner sales managers across targeted EMEA markets, driving their performance and professional development.
💡 Requirements
- 10-15 years of progressive technology-related sales or channel management experience.
- 8+ years of experience developing and scaling cloud, technology, and solution partnerships, managing partner sales teams, and delivering strong revenue growth within the EMEA market.
- Bachelor’s degree or equivalent practical experience.
- Familiarity with the contact center environment (e.g., chat, call center agents, software, processes, call obviation projects) is preferred.
- Proven experience working with and managing partnerships with enterprise organizations.
- Experience working with system integrators, digital agencies, and consultancies.
- Ability to thrive in a fast-paced environment; a self-starter who exhibits passion, persistence, and integrity in all endeavors.
- Demonstrated strong leadership and people management skills.
- Exemplify articulate, thoughtful, professional, organized, concise, humble, and accountable traits, with excellent communication skills and a high emotional IQ.
- Familiarity with the APAC market and partners is a plus.
- Experience developing partnerships and alliances within the e-commerce/digital industry is a plus, with direct experience in analytics, experimentation, CX, personalization, or contact center solutions being highly valued.
- 20% travel
🏆 Perks & Benefits
Group Health Plans (100% paid)
Life Assurance Employee Assistance Program
Stock Options
Employee Lead Referral Program
Internal Lead Referral Program
One-Time Home Office Enhancement Stipend
Monthly Business Expense Stipend
Parental Leave
Company-Wide Unlimited Paid Time Off policy (In addition to statutory vacation entitlement)
RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)
Sick Pay in accordance with statutory requirements Automatic enrollment in QM Pension Plan with 4% match
MacBook and awesome swag delivered to your door
Encouraging and collaborative culture
🐉 About Quantum Metric
As the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business’ bottom line.
Today, Quantum Metric captures insights from 40 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Our customer retention rate is 98%.
Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last five-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes.
If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.
Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to [email protected].
Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
Applicant Privacy Policy: https://www.quantummetric.com/legal/applicant-privacy-policy/
#LI-REMOTE #BI-Remote
What the Team is Saying
Jon
Strategic Account Executive
Andrew
Staff Software Engineer
Jen
Senior Director, Product Support Engineering
Mario
CEO and Founder
Anonymous
Alli
Senior Manager, IT & Applications
Daniel
VP, Consulting Services
Christian
Senior Customer Success Engineer
Anonymous
Camille
Senior Software Engineer
Brent
Staff Customer Success Engineer
Jesse
Director of Engineering
Kristin
VP, Global Talent & Recruitment
Elisa
Manager, Platform Experience Specialists
Anne
Senior Manager, Account Management
Ben
Platform Services Engineer
Anonymous
Similar Jobs
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Quantum Metric is the leader in agentic digital analytics for the enterprise. The company provides the industry's most complete digital experience data, helping enterprises understand why customer behavior changes and act with the required speed and confidence for today’s digital demands. Combining the industry’s richest, most actionable data set with agentic AI, Quantum Metric delivers a simple, contextual understanding of customer behavior, technical signals, and impact as it relates to unique business goals and objectives. Global enterprises rely on Quantum Metric with the company supporting billions of digital interactions each month and reflecting insights from roughly half of the world’s internet users.
Why Work With Us
Quantum Metric is a remote-first unicorn blazing the trail for Continuous Product Design. By using AI and ML to quantify customer struggle, our team provides real-time CX insights for enterprise clients. Every day is great here because we blend "rocket ship" innovation with a culture of Passion, Persistence, and Integrity that puts people first.
Gallery
Quantum Metric, Inc. Offices
Remote Workspace
Employees work remotely.
We are a remote-first company, and we foster connection through Slack interest channels, Employee Resource Groups, regional team gatherings, and online events.
Typical time on-site:
Headquarters in Monument, CO
