Director, Digital Engineering – AI & Commerce Platforms

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At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach and Kate Spade New York – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. 

The Director, Digital Engineering – AI & Commerce Platforms leads the design, delivery, and evolution of AI-enabled, cloud-native platforms on AWS, with ownership of DevOps and modern engineering practices and strong expertise in eCommerce and retail. This role partners with Brand, Digital, Product, and IT stakeholders to define and execute technology strategies that leverage AI, cloud, and automation to improve customer experience, operational efficiency, and speed to market. Responsibilities include AWS platform engineering, AI-enabled capabilities (e.g., personalization, search, chat agents, automation), CI/CD and DevOps practices, cloud security and governance, and performance optimization. The role also includes vendor management, SDLC governance, and ensuring delivery alignment across teams, along with leading regular operational and strategic reviews with engineering and business stakeholders.

The successful individual will leverage their proficiency to...

Software Engineering & Platform Delivery 

o Lead the design and delivery of scalable systems, APIs, and microservices for customer-facing and enterprise platforms

o Drive the development of next-generation, scalable, composable eCommerce platforms supporting omnichannel experiences 

o Build reusable platforms and services that accelerate product development 

o Promote best practices across architecture, coding standards, and CI/CD 

AI & Intelligent Systems 

o Drive adoption of AI-powered capabilities, including Generative AI use cases such as personalization, search, and conversational experiences 

o Partner with data and analytics teams to integrate AI into products and workflows 

o Support deployment and continuous improvement of AI solutions in production

Architecture & Modernization 

o Guide modernization using cloud-native architectures, microservices, and event driven patterns 

o Define API-first integration patterns that enable scalable, flexible, and composable systems 

o Ensure platforms are modular and aligned with evolving business needs 

• Engineering Excellence & Operations 

o Introduce tools and practices to improve engineering productivity, quality, and reliability 

o Promote DevOps best practices and continuous improvement across development and operations 

Technology Strategy & Leadership 

o Contribute to platform, AI, and composable commerce technology roadmap and innovation initiatives 

o Evaluate emerging technologies and support practical adoption 

o Lead and develop engineering teams, supporting hiring, growth, and a culture of accountability and learning

The accomplished individual will possess...

• 10+ years of experience in software or platform engineering, with 3+ years in leadership roles

• Experience leading teams and working with cross-functional stakeholders and partners 

• Familiarity with DevOps and modern software delivery practices 

• Experience building and operating applications on AWS or similar cloud platforms 

• Solid understanding of backend systems, APIs, and distributed architectures 

• Exposure to microservices and cloud-native development 

• Experience supporting or integrating AI/ML capabilities in production environments 

• Familiarity with applying AI to customer experience or engineering productivity 

• Ability to align technology solutions with business goals 

• Experience supporting modernization or platform transformation initiatives 

• Understanding of eCommerce or retail environments, including digital customer experiences

• Experience with AWS services (compute, storage, databases, APIs) and scalable system design

• Familiarity with API-driven and modular architectures 

• Experience with CI/CD pipelines and infrastructure as code (e.g., Terraform, CloudFormation) 

• Awareness of cloud security, governance, and compliance best practices

Our Competencies for All Employees
Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
 
Our Competencies for All People Managers
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.                                                                                                    
 

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [email protected]

Visit Tapestry, Inc.

Base Pay Range

Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits.