At X by 2, we recognize that leadership in customer/user-centered design is an integral part of well-designed and architected software solutions. We are seeking a Director for our Customer/User Experience (CX/UX) Practice as it continues to grow and evolve. The ideal candidate can lead the strategy and implementation of CX/UX on X by 2's client engagements in collaboration with cross-functional software design/development teams, our client's business users/customers and business/technical subject matter-experts. The ideal candidate will have a proven track record as a lead UX strategist.

Summary

• Collaborate with the sales and marketing teams to:
• Stay updated on the latest CX/UX trends and methodologies in our Healthcare and Insurance Industries.
• Craft and fine-tune X by 2's CX/UX service offering.
• Actively network with industry professionals and prospects.
• Create and deliver compelling presentations and case studies in industry conferences.
• Create and walk-through our CX/UX approaches and samples of our project deliverables in prospect/client meetings.




Lead and/or be embedded in strategy engagements to: 

• Plan and facilitate design thinking, innovation and business workshops to foster shared understanding and alignment among stakeholders/users/customers.
• Research and develop personas and customer/user journeys.
• Identify and document CX/UX opportunities to improve and re-think key business workflows and customer/user journeys.
• Envision CX/UX solutions and develop screen flows and wireframes.
• Work with designers to convert CX/UX vision into presentations, hi-fidelity mock-ups and click-through prototypes.




Lead and/or be embedded in software implementation to:

• Set the CX/UX direction and provide leadership throughout the entire implementation.
• Define and oversee CX/UX aspects of the project approach, milestones, and deliverables.
• Engage in regular client meetings to understand their needs, provide UX insights, and foster strong client relationships.
• Mentor and guide UI/UX designers and strategists.
• Deeply understand customer/user interactions and business workflows.
• Develop information architecture, customer/user journeys, screen flows, and wire-frames.
• Work with designers and iterate on UI/UX design deliverables.
• Validate UI/UX deliverables through usability research and testing.

Qualifications

• Bachelor's degree in Computer Science, Information Systems or related field.
• Courses/Certifications in UI, UX and Design (Topics: journey mapping, usability testing, mobile/web app design, and information architecture.)
• Deep knowledge and experience in CX/UX methodologies and processes.
• 5+ years of UX strategy related experience, creating user experiences and user interfaces across various form-factors (ex: Web, Desktop, Mobile.)
• Experience working on web-enabled enterprise software platforms.
• Experience in Healthcare (ex: Health Insurance, Hospitals/Providers, Healthcare Solution Providers.)
• Experience working in Consulting roles at client organizations.

Office/Travel Requirements

• Required to work from the Farmington Hills, MI office 1-2 Days per week.
• Occasional travel by air or car to conferences and prospect/client locations.

Our Philosophies

• Agile approach — emphasis on good people, continuous delivery of value, close collaboration with clients.
• Learning and reuse by leveraging patterns and frameworks.
• Deliver results by playing key leadership roles on capable teams focused on full life-cycle from discovery and planning through implementation and launch.
• No technology bias and no affiliations with vendors — we use the technologies and approaches that make sense for our clients.
• Constant learning — adding modern technologies, frameworks, tools and products to our tool belt.

Work Environment and Culture

• Be surrounded by smart talented people with shared values of continually challenging, investing in, and stretching themselves to new levels.
• Collaborate with seasoned designers, architects and top-notch software engineers to solve problems and to challenge assumptions.
• Work in small teams with opportunities for rapid growth and accelerated responsibilities.
• Everyone has a voice and is always encouraged to engage in shaping the company by sharing their interests, ideas, and feedback.

Benefits and Perks

• Home Office Reimbursement.
• Professional Self-Development Program.
• Health and Wellness Reimbursement.
• Professional Dress Allowance.
• Employees can also earn points through recognition, travel and more, to redeem for unique experiences.
• Company-sponsored social events.

Work-Life Balance

• Hybrid remote model allows the flexibility to work remotely when needed.
• Paid time off for vacation, unlimited sick days (as needed) and holidays.

Compensation

• Annual raises and promotions based solely on individual performance and a compensation package that well exceeds the industry average for top performers.
• 401(k) with employer match.

Insurance

• Health (including prescriptions), Vision, Dental, Life, and Disability.
• Voluntary benefits package including telemedicine, PetCare, chiropractic, lab testing, and alternative medicine.
• HSA with employer direct contribution.