Director of Customer/User Experience

| Detroit, MI, USA | Hybrid
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At X by 2, we recognize that leadership in customer/user-centered design is an integral part of well-designed and architected software solutions. We are seeking a Director for our Customer/User Experience (CX/UX) Practice as it continues to grow and evolve. The ideal candidate can lead the strategy and implementation of CX/UX on X by 2's client engagements in collaboration with cross-functional software design/development teams, our client's business users/customers and business/technical subject matter-experts. The ideal candidate will have a proven track record as a lead UX strategist.


  • Collaborate with the sales and marketing teams to:
  • Stay updated on the latest CX/UX trends and methodologies in our Healthcare and Insurance Industries.
  • Craft and fine-tune X by 2's CX/UX service offering.
  • Actively network with industry professionals and prospects.
  • Create and deliver compelling presentations and case studies in industry conferences.
  • Create and walk-through our CX/UX approaches and samples of our project deliverables in prospect/client meetings.

  • Lead and/or be embedded in strategy engagements to: 

  • Plan and facilitate design thinking, innovation and business workshops to foster shared understanding and alignment among stakeholders/users/customers.
  • Research and develop personas and customer/user journeys.
  • Identify and document CX/UX opportunities to improve and re-think key business workflows and customer/user journeys.
  • Envision CX/UX solutions and develop screen flows and wireframes.
  • Work with designers to convert CX/UX vision into presentations, hi-fidelity mock-ups and click-through prototypes.

  • Lead and/or be embedded in software implementation to:

  • Set the CX/UX direction and provide leadership throughout the entire implementation.
  • Define and oversee CX/UX aspects of the project approach, milestones, and deliverables.
  • Engage in regular client meetings to understand their needs, provide UX insights, and foster strong client relationships.
  • Mentor and guide UI/UX designers and strategists.
  • Deeply understand customer/user interactions and business workflows.
  • Develop information architecture, customer/user journeys, screen flows, and wire-frames.
  • Work with designers and iterate on UI/UX design deliverables.
  • Validate UI/UX deliverables through usability research and testing.


  • Bachelor's degree in Computer Science, Information Systems or related field.
  • Courses/Certifications in UI, UX and Design (Topics: journey mapping, usability testing, mobile/web app design, and information architecture.)
  • Deep knowledge and experience in CX/UX methodologies and processes.
  • 5+ years of UX strategy related experience, creating user experiences and user interfaces across various form-factors (ex: Web, Desktop, Mobile.)
  • Experience working on web-enabled enterprise software platforms.
  • Experience in Healthcare (ex: Health Insurance, Hospitals/Providers, Healthcare Solution Providers.)
  • Experience working in Consulting roles at client organizations.

Office/Travel Requirements

  • Required to work from the Farmington Hills, MI office 1-2 Days per week.
  • Occasional travel by air or car to conferences and prospect/client locations.

Our Philosophies

  • Agile approach — emphasis on good people, continuous delivery of value, close collaboration with clients.
  • Learning and reuse by leveraging patterns and frameworks.
  • Deliver results by playing key leadership roles on capable teams focused on full life-cycle from discovery and planning through implementation and launch.
  • No technology bias and no affiliations with vendors — we use the technologies and approaches that make sense for our clients.
  • Constant learning — adding modern technologies, frameworks, tools and products to our tool belt.

Work Environment and Culture

  • Be surrounded by smart talented people with shared values of continually challenging, investing in, and stretching themselves to new levels.
  • Collaborate with seasoned designers, architects and top-notch software engineers to solve problems and to challenge assumptions.
  • Work in small teams with opportunities for rapid growth and accelerated responsibilities.
  • Everyone has a voice and is always encouraged to engage in shaping the company by sharing their interests, ideas, and feedback.

Benefits and Perks

  • Home Office Reimbursement.
  • Professional Self-Development Program.
  • Health and Wellness Reimbursement.
  • Professional Dress Allowance.
  • Employees can also earn points through recognition, travel and more, to redeem for unique experiences.
  • Company-sponsored social events.

Work-Life Balance

  • Hybrid remote model allows the flexibility to work remotely when needed.
  • Paid time off for vacation, unlimited sick days (as needed) and holidays.


  • Annual raises and promotions based solely on individual performance and a compensation package that well exceeds the industry average for top performers.
  • 401(k) with employer match.


  • Health (including prescriptions), Vision, Dental, Life, and Disability.
  • Voluntary benefits package including telemedicine, PetCare, chiropractic, lab testing, and alternative medicine.
  • HSA with employer direct contribution.
More Information on X by 2
X by 2 operates in the Consulting industry. The company is located in Farmington Hills, MI. X by 2 was founded in 1998. It has 117 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability insurance, Dental insurance, Vision insurance, Health insurance and Life insurance. To see all 1 open jobs at X by 2, click here.
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