Director of Customer Success

Posted 3 Hours Ago
Austin, TX, USA
In-Office
Senior level
Fintech • Real Estate • Security • Software • Financial Services • Cybersecurity • PropTech
Closinglock protects the people behind every real estate transaction by securing the flow of funds.
The Role
Lead and scale the Customer Success organization to ensure customer adoption, retention, and product value realization. Partner with Sales, Product, and Ops to reduce churn, drive upsell, define success metrics, and represent customer needs. On-site role based in Austin, TX.
Summary Generated by Built In
Company Overview

Closinglock is modernizing the real estate world’s way of transferring information and funds to eliminate wire fraud and provide a secure, easy-to-use platform for title companies, law firms, and other financial services to protect themselves and their clients from wire fraud. We act in the long-term best interests of our customers by understanding their needs and challenges. When our customers win, we win. To date, we have protected over $250B+ in funds related to residential property transactions. Closinglock’s platform has been used by clients in all 50 states and across 42 countries.


Closinglock is headquartered in Austin, TX, with an office in downtown Austin. Today, the company has grown to 100+ employees across product & engineering, sales, partnerships, customer success, marketing, and finance.


Mission: Simplify the real estate closing experience for all parties

Vision: Provide a secure and efficient transfer of data and funds

The inherent value of what we offer with our fraud prevention platform and modern payment solution for real estate is protecting a homebuyer’s largest investment in their life.


We are rapidly expanding our team and are seeking exceptional talent. Our current team is comprised of top performers across the board, and we will continue to hire in this manner. We firmly believe that top performers want to work with other top performers. We have a lot of fun at work because we trust each other and respect each other's talents, abilities, and experiences. We are hyper-focused on a shared vision, and our company's strength is based on the unparalleled quality of our team. There is no limit to what we can accomplish together!

Check out our website to learn more about our company.


(Insert Job Description Here)


This is a full-time, in-person position in our Austin, TX office.


Perks & Benefits

At Closinglock, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. These benefits include:

  • Competitive salary
  • Equity compensation
  • Medical, dental, vision, and life insurance
  • Unlimited PTO
  • 401(k) match
  • Maternity/paternity leave
  • Fully-subsidized downtown parking
  • Weekly lunch stipend
  • Full access to onsite gym and locker rooms
  • Monthly team get-togethers (Lunches, social events, sports outings, etc)

Closinglock is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

What the Team is Saying

Weston Conway
Abigail White

Closinglock Compensation & Benefits Highlights

  • Healthcare Strength Medical, dental, vision, life, and disability insurance are included and presented as part of a comprehensive package. Employer-verified and public listings align on this healthcare coverage being a standard offering.
  • Retirement Support A 401(k) plan with company match is part of the package, supporting long-term savings. Retirement benefits are consistently listed alongside core protections.
  • Leave & Time Off Breadth Flexible or unlimited PTO, paid holidays and sick time, bereavement leave, parental leave, and 20+ work-from-anywhere days are offered. These policies provide meaningful flexibility and time-away options.

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The Company
HQ: Austin, TX
100 Employees
Year Founded: 2017

What We Do

Closinglock is the trusted platform for securing and streamlining real estate transactions. Working with title and escrow companies, we protects what truly matters: their clients, their funds, and their hard-earned reputation. Closinglock brings the real estate payments workflow into one secure space to prevent fraud and digitize the process, allowing buyers to pay their earnest money deposit and down payments digitally in a click, and allows title companies to disburse funds back out to the parties who need to be paid. With over $500 billion in transactions already safeguarded, Closinglock is setting the new standard for secure closings.

Why Work With Us

At Closinglock, we believe security isn't just a feature—it's a responsibility. We're driven by the belief that real estate is personal: understanding that behind every transaction is a person, a family, and a future. If you're looking to work with a purpose-driven team that takes immense pride in protecting people, you'll find your home here.

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Closinglock Offices

OnSite Workspace

We love to be in person in downtown Austin - parking included! We know life happens and operate flexibly during these situations.

Typical time on-site:
Company Office Image
HQ100 Congress
Downtown Austin with a great view of Town Lake. Very short walks to many restaurants, coffee, bars, etc.

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