We’re looking for a Director, Customer Success MENA to join Procore’s regional team. In this role, you’ll lead, scale, and inspire a team of accomplished individuals committed to providing long-term value to our customers in the MENA region.
As a Director, Customer Success MENA, you’ll partner with cross-functional leaders globally to establish strategic customer lifecycle plans and objectives to deliver against retention and adoption targets. Responsible for Solution Engineering, Customer Success Engineers and Professional Services you embody our values of Optimism, Ownership, and Openness.
What you’ll do:
Develop strategic plans to drive adoption targets within each customer, as well as deliver on expansion pipeline targets; adjust strategy and plans accordingly to deliver targeted results
Manage the Pre Sales Solution Engineers to deliver value as part of the sales cycle supporting the sales and marketing teams
Develop a team of Customer Success Professionals throughout the MENA Region focused on adoption, usage, retention, and expansion
Manage the Professional Services delivery and Project management teams with a focus on delivering quality implementation in collaboration with partners.
Build deep relationships with our MENA customers, developing a strong network of champions across all key contacts
Utilise quantitative and analytical skills to drive action and high-impact results
Work closely with Global leadership to deliver excellent customer experience from sales to renewal
Manage KPIs, milestones, and long-term goals supportive of the overall company strategic objectives for revenue growth, gross, and operating margins
Ensure that we are accurately forecasting at-risk accounts, and developing execution plans to support customer retention
Develop and implement strategies that create a learning environment, attract and retain top performers, reduce time to proficiency, and scale the team
What we’re looking for:
Bachelor’s degree is preferred and/or equivalent work experience
10+ years of pre or post-management experience in a B2B SaaS company, preferably large, geographically dispersed teams
Previous experience owning and developing strategic customer relationships
A deep understanding of value drivers in recurring revenue business models with experience managing or working within revenue-focused teams at a Saas company is preferred
An enthusiastic and creative leader with the ability to inspire and motivate others
Influence through persuasion, negotiation, and consensus-building
Empathy for customers and passion for revenue and growth
An analytical and process-oriented mindset with a desire for continuous learning and improvement
Willingness to travel as needed
Perks & Benefits
At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.
About Us
Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.
We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.
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Procore Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Procore Technologies and has not been reviewed or approved by Procore Technologies.
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Parental & Family Support — Family-building benefits such as fertility assistance on eligible plans, cash support for adoption and surrogacy, and substantial paid parental leave with a supported return-to-work indicate strong support for parents. Feedback suggests these offerings are a standout component of the total rewards package.
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Leave & Time Off Breadth — Open PTO with no accruals, a company-wide Wellness Week, and separate sick time reflect broad time-off flexibility. Feedback suggests employees value the ability to take time away in addition to standard holidays.
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Wellbeing & Lifestyle Benefits — A quarterly Procore Perks stipend, mental-health resources through an EAP/Modern Health, and free meals/snacks with WFH reimbursements demonstrate ongoing investment in wellbeing and daily convenience. Feedback suggests these benefits add meaningful everyday value beyond base pay.
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What We Do
At Procore Technologies, we’re collectively building towards what’s next for our employees, industry, customers, and global communities. Our cloud-based construction management software streamlines the entire lifecycle of a construction project, connecting field and office teams, centralizing data to mitigate risks, providing real-time financials, and more to help clients efficiently build everything from skyscrapers to hospitals to airports. Procore was founded in 2002, and we’ve since grown into a global company of groundbreakers working throughout North America, EMEA, and APAC. Coming together from across diverse backgrounds to be our best, we embrace a culture of ownership and excellence that gives our teams the tools to grow and thrive as they shape their careers – and the Procore of tomorrow. To learn more about Procore and how you can build what comes next for your career, visit us at https://careers.procore.com/.
Why Work With Us
We make each other better at Procore. Here, your career is not pre-defined and it can take many paths. While you own your career, we provide you with the support and opportunities to help you succeed. You can help us transform an industry while you are transforming your career.
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