Jobs at LRN

Leads client workshops and requirements discovery, translating business needs into web applications, dashboards, metrics, and reporting solutions. Develops and maintains modern applications using AI-assisted tools, integrates data from multiple sources, performs testing, troubleshoots production issues, and manages delivery from discovery through support. The role requires strong JavaScript or TypeScript development, analytics, SQL, dashboarding, testing, cloud familiarity, stakeholder management, and client-facing consulting experience.

Provides Japanese-language technical support for LRN’s proprietary SaaS applications, assisting enterprise customers with campaign setup, reporting, user data, emails, customization, and system issues. Tracks tickets, requests, projects, and metrics; manages expectations; escalates capability concerns; documents solutions; and collaborates with internal stakeholders. The role requires customer-facing application support experience, strong Japanese and English communication, familiarity with HTML, CSS, LMS platforms, Excel, and CSV files, plus careful multitasking and issue analysis.

Manage and optimize LMS operations, content lifecycles, platform administration, testing, configuration, and technical support. Advise customers on best practices, train users, resolve platform and rollout issues, and recommend enhancements. Collaborate with engagement, sales, product, and technology teams to improve customer experience, reduce support costs, identify opportunities, and maintain governance and documentation. The role requires rotational 24/7 shifts.

Perform functional and visual testing of online courseware, report and retest bugs, liaise with product, design and instructional teams, provide QA sign-off or remediation recommendations, and help ensure timely, high-quality delivery.

The Vice President of People will partner with the Chief People Officer and executive leadership to execute global people strategy across North America, EMEA, and APAC. Responsibilities include organizational design, workforce planning, succession planning, talent management, people operations, employee relations, compensation, compliance, engagement, leadership development, analytics, and organizational change. The role aligns People Operations, Talent Management, and Talent Acquisition while advising senior leaders and building scalable, globally consistent practices.

Prepares and sends customer invoices, follows up on purchase orders and milestone billing, uploads invoices to customer portals, resolves billing queries, and supports account reconciliations, billing reports, and month-end close. Maintains accurate customer and billing records in NetSuite while collaborating with Sales, Customer Service, and Revenue Recognition teams to resolve discrepancies and contract-related adjustments.

Leads corporate IT operations and systems administration, including Active Directory, Windows Server, Microsoft 365, SharePoint, Intune, identity platforms, AWS, firewalls, endpoint security, SaaS tools, and ITSM processes. Oversees infrastructure reliability, user support, equipment logistics, compliance, policies, budgets, automation, incident management, and stakeholder communications. Builds and mentors the IT team while driving operational excellence and continuous improvement.

Lead EMEA demand-generation and growth marketing to drive new logo acquisition and client growth. Build localized inbound/outbound campaigns, own MarTech-powered automation (HubSpot/SFDC), manage events, measure pipeline and revenue impact, iterate tests, and collaborate across sales, product marketing, and operations to meet KPIs and budgets.

Provide L2/L3 support for LRN's proprietary applications to Spanish-speaking enterprise customers: handle campaign setup, reporting, user data, system emails, train administrators, manage tickets, escalate issues, document solutions, and maintain quality and customer communication.

The Learning Manager will design client training solutions, lead a team of Instructional Designers, and ensure creative and effective e-learning content delivery.

The Data Analyst will analyze data to provide insights for decision-making across pricing, go-to-market strategy, and revenue performance, collaborating with stakeholders.

Provide L2/L3 application support for enterprise customers (Japanese-speaking), manage tickets and stakeholder communications, perform minor system configuration and reporting, document solutions, and maintain quality and process improvements.

Design and deliver high-quality visual assets and storyboards for eLearning, digital, presentation, and print projects. Translate learning content into production-ready designs, apply advanced authoring and AI tools, manage multiple projects, mentor other designers, liaise with stakeholders and vendors, and ensure work meets brand, budget, and timeline requirements.

Provide L1 support for LRN's proprietary SaaS: handle customer tickets, assist program administrators, manage expectations and SLAs, perform content via in-house tools, train customers, document solutions, and escalate issues as needed.