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What We'll Bring:
At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.
This role serves as the general manager for TransUnion Consumer Interactive (TUCI) in the APAC region (Hong Kong and Philippines), operating within the strategic framework defined by the International Consumer Interactive Executive Management Team.
As Head of Consumer Interactive, you will lead the strategic direction, growth, and operational excellence of the division. You will drive consumer engagement, product innovation, and revenue growth across digital platforms, while ensuring compliance, customer satisfaction, and market relevance.
You will manage both direct-to-consumer (D2C) and indirect (B2B2C) business channels, overseeing all physical and digital touchpoints. This high-impact leadership role demands strategic vision, operational rigor, and cross-functional collaboration to scale our consumer business and deepen engagement across digital and partner ecosystems.
You will be fully accountable for business performance, including profitability, operational effectiveness, sales, consumer experience, and new business acquisition.
What You'll Bring:
10+ years in consumer digital products, fintech, or related industries; 5+ years in senior leadership.
Proven success in scaling consumer businesses and launching digital products.
Experience in both D2C and B2B2C models, with direct revenue and partner sales ownership.
Deep understanding of APAC’s consumer landscape, digital funnels, partner ecosystems, and regulatory frameworks.
Strong grasp of data privacy, credit reporting regulations, and financial services.
Experience engaging with regulatory bodies and senior stakeholders.
Exceptional strategic, analytical, and communication skills.
Fluent in digital consumer metrics (CAC, LTV, churn, funnel performance).
Experience in global matrixed organizations is a plus.
Bachelor’s degree required; MBA or advanced degree preferred.
Strong leadership presence with ability to influence cross-functional and global teams.
Comfortable initiating and managing change.
High attention to detail and strong work ethic.
Impact You'll Make:
Strategic Leadership & P&L Ownership
Define and execute the vision and strategy for Consumer Interactive, aligned with TransUnion’s global priorities.
Own the P&L for Hong Kong’s consumer business—covering revenue, subscriber growth, contribution margin, and channel performance.
Drive growth through new product development, strategic partnerships, and market expansion.
Develop forecasts and monetization strategies tailored to APAC’s digital landscape.
Product Innovation & Platform Strategy
Lead development of consumer-facing products (e.g., credit monitoring, identity protection, financial wellness).
Localize and evolve propositions to maximize relevance across credit, identity, alerts, and financial wellness.
Influence product and technology roadmaps to prioritize features that drive scale, differentiation, and compliance.
Champion platform enhancements to improve growth, user experience, and regulatory alignment.
D2C Growth & Consumer Experience
Promote a customer-centric approach across all digital touchpoints.
Lead digital acquisition, lifecycle management, and monetization across web and mobile.
Shape marketing strategy and optimize funnel metrics (CAC, LTV, churn, activation, ARPU).
Use experimentation and data-driven insights to refine digital journeys.
B2B2C Sales & Strategic Partnerships
Lead commercial execution across partner-led channels (banks, fintechs, telcos, digital platforms).
Build and scale embedded/co-branded consumer journeys with strategic partners.
Drive revenue, partner success, and long-term relationship management.
Cross-Functional & Regulatory Execution
Align Product, Marketing, GTM, Analytics, Compliance, and CX teams toward shared goals.
Ensure compliance with local regulatory frameworks.
Represent APAC’s consumer business in global planning, leadership councils, and performance reviews.
Team Leadership
Build and lead a high-performing team, fostering a culture of innovation, accountability, and continuous improvement.
TransUnion's Internal Job Title:
Director, Strategic PlanningTop Skills
What the Team is Saying
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace.
We do this by having an accurate and comprehensive picture of each person.
This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.
We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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