Who we are:
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit gomotive.com to learn more.
As the Senior Director of Commercial Account Management, you'll lead a growing offshore team focused on expansion and retention within our CMRL customer base. This senior leader will own Net ARR growth through a combination of upsell/cross-sell strategy and strategic renewals management.
As a third-line leader, you'll oversee a team of 200+ offshore Account Managers and sellers who manage complex customer relationships across multiple industries and product lines. This is a customer-facing, results-oriented role that blends sales leadership with lifecycle strategy. You'll work cross-functionally with Product, Marketing, Customer Support, and Onboarding to deliver a seamless customer experience from first sale through renewal.
We're looking for a sales leader who thrives in high-growth environments, understands the nuances of SMB/Commercial relationship management, and has a track record of building consultative, value-driven teams.
What You'll Do:- Directly manage frontline managers — coaching and motivating them to hit quarterly targets and broader strategic goals, while building a culture of accountability, continuous improvement, and customer satisfaction.
- Recruit, hire, and develop top talent, building a bench of future leaders. Bring demonstrated experience scaling sales teams from the ground up and leading through periods of transformational growth.
- Partner with Marketing on customer experience, lead generation, and pricing/acquisition strategy. Work with Product, Sales, Onboarding, and Strategy leaders to surface customer needs, inform roadmap decisions, and design incentive plans and GTM strategies that create a cohesive, connected customer journey across global functions.
- Track and report on key performance metrics, using data to identify strengths, close gaps, and guide decisions toward quarterly sales targets.
- Drive engagement, upsell, and retention strategies, testing and iterating quickly. Serve as the customer-facing escalation point for complex deals, leveraging executive relationships to resolve challenges and close successfully.
- Build and refine scalable processes that improve team efficiency and performance.
- 10+ years of experience in SaaS sales, account management, or customer success, including 4+ years in a leadership role.
- Proven success leading SMB, Commercial, or Mid-Market segments through complex deal cycles, cross-functional dependencies, and strategic renewal motions.
- Experience leading offshore Sales, Account Management, or Customer Success teams a plus, but not required.
- Strong operational acumen, with comfort using Salesforce, dashboards, AI tools, forecasting models, and pipeline analytics.
- Experience with value-based selling and/or multi-product growth motions.
- Excellent communicator and cross-functional collaborator with the ability to influence up, down, and across the organization.
- Proven ability to build and scale teams in fast-paced, high-growth SaaS environments.
Your compensation may be based on several factors, including education, work experience, and certifications. For certain roles, total compensation may include restricted stock units. Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution (all benefits are subject to eligibility requirements). Learn more about our benefits by visiting Motive Perks & Benefits.
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please review our Candidate Privacy Notice here.
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The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.
Skills Required
- 10+ years of experience in SaaS sales, account management, or customer success, including 4+ years in a leadership role
- Proven success leading SMB, Commercial, or Mid-Market segments through complex deal cycles and strategic renewal motions
- Experience leading offshore Sales, Account Management, or Customer Success teams
- Strong operational acumen and comfort using Salesforce, dashboards, AI tools, forecasting models, and pipeline analytics
- Experience with value-based selling and/or multi-product growth motions
- Proven ability to build and scale teams in fast-paced, high-growth SaaS environments
- Excellent communication and cross-functional collaboration skills with ability to influence across the organization
- Authorization to receive and access commodities and technologies controlled under U.S. Export Administration Regulations
What the Team is Saying
Motive Compensation & Benefits Highlights
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Healthcare Strength — The package includes medical, dental, and vision coverage along with free mental‑health support through Lyra Health, indicating strong core healthcare provisions. Materials also reference life and disability insurance and tax‑advantaged accounts, reinforcing breadth in health-related support.
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Leave & Time Off Breadth — Generous or unlimited PTO, local holidays, sick leave, and enhanced parental leave are highlighted, pointing to wide coverage across time‑off categories. Employer pages and benefits listings consistently present time away from work as a standout element.
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Wellbeing & Lifestyle Benefits — A remote‑first, flexible work setup with a work‑from‑home stipend and optional in‑office perks (e.g., meals/snacks) supports day‑to‑day wellbeing. The presence of ERGs and development programs adds lifestyle and culture-oriented benefits beyond core insurance.
Motive Insights
What We Do
Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery. Visit gomotive.com to learn more.
Why Work With Us
We work hard, with humility and we see our efforts rewarded in tangible ways every day. At Motive, you’ll have the chance to make a difference for the drivers who keep our world moving. We trust each other to do great work because together we can achieve collective goals that reach beyond the physical economy.
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Motive Offices
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Employees work remotely.
