Director Client Services

Director Client Services

At our Company, we grow People, Brands, and Businesses! We are seeking a highly talented Director of Client Services to serve as the business leader in charge of all client-related services and support activities and provides leadership in the strategic oversight of the Client Services team while providing accountability for the company’s strategic goals. Primary role is to provide direction to the planning, management, and oversight of retail client programs in order to drive the achievement of budgeted revenue and margin targets and grow the business through new value propositions, with and through a team of direct and indirect reports. Results will be obtained through effective planning, influence building, and use of resources.

Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

What we offer:

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off 

Responsibilities:

• Align and prioritize tactical activities to support strategic sales plans; establish, monitor, and control costs that impact sales margins.
• Target opportunities for growth, support the development of winning proposals and maintain opportunity momentum to expand client revenue.
• Gather and monitor client intelligence, build client executive business relationships, and manage execution readiness and resource alignment.
• Identify and articulate innovative sales practices; configure and align sales portfolios of team members for maximum effectiveness.
• Observe team member behavior to identify strengths, weaknesses, and opportunities for improvement; leverage motivation as a key enabler of client performance.
• Directly manages assigned direct reports; hires, retains, trains, coaches, guides, directs, develops and empowers direct reports using company-wide processes, tools, and resources.

Qualifications:

• Bachelor's Degree or equivalent experience is required; MBA Degree or equivalent job-related experience is preferred
• 10+ years of general leadership experience in a sales environment, including full P&L responsibility (budgeting, forecasting, etc.)
• 5+ years of direct sales management experience
• Proven track record in sales
• Previous experience managing 10+ direct reports
• Experience working with major retail chains such as Best Buy, Wal-Mart, and/or experience in consumer package goods industry

Job Will Remain Open Until Filled

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary

The Director of Client Services serves as the business leader in charge of all client-related services and support activities and provides leadership in the strategic oversight of the Client Services team while providing accountability for the company’s strategic goals. Primary role is to provide direction to the planning, management, and oversight of events and other special projects in order to drive the achievement of budgeted revenue targets and grow the business through new value propositions, with and through a team of direct and indirect reports. Results will be obtained through effective planning, influence building, and use of resources.

Essential Job Duties and Responsibilities

Managing within the Sales Ecosystem

• Align and prioritize tactical activities to support strategic sales plans
• Establish, monitor, and control costs that impact sales margins
• Ensure accurate forecasting while monitoring performance to metrics; Standard measurements will focus on actual sales, profitability, and growth percentage within the business unit
• Align Client Services, Sales, Creative and Technology resources with opportunities

Create, Maintain, and Protect Accounts

• Target opportunities for growth, support the development of winning proposals, and maintain opportunity momentum to expand client revenue
• Gather and monitor client intelligence, build client executive business relationships, and manage execution readiness and resource alignment
• Troubleshoot and monitor operational issues
• Oversee the development of reports (i.e. weekly, monthly, and quarterly reviews) for all necessary stakeholders to review and improve business impact

 Setting Sales Strategy

• Create overarching account strategy to guide organizational, technical, process, and account planning and implementation to deliver assigned business objectives
• Provide leadership to accelerate strategy adoption
• Configure and align sales portfolios of team members for maximum effectiveness

Coaching for Sales Results

• Observe team member behavior to identify strengths, weaknesses, and opportunities for improvement
• Balance corrective with positive feedback to ensure optimum guidance and performance improvement
• Leverage motivation as a key enabler of client performance
• Demonstrate and mentors expected service behaviors

Supervisory

• Directly manages assigned direct reports
• Hires, retains, trains, coaches, guides, directs, develops and empowers direct reports using company-wide processes, tools and resources

Supervisory Responsibilities

Direct Reports

Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports

May delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements

Some travel may be required. Driving is not an essential duty of the job.

Minimum Qualifications

The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job

Education Level:

(Required)  Bachelor's Degree or equivalent experience            

Field of Study/Area of Experience: 

• 10+8+ years of general leadership experience in a experience in shopper marketing or retail marketing programs, sales environment, including full P&L responsibility (budgeting, forecasting, etc.)including full P&L responsibility (budgeting, forecasting, etc.)- 5+ years of direct sales management experience- Proven track record in sales- Previous experience managing 10+ direct reports- Experience working with major retail chains such as Best Buy, Wal-Mart, and/or experience in consumer package goods industry- Experience in beauty and/or baby categories- Experience in subscription and/or box programs a plus

Skills, Knowledge and Abilities

• Good interpersonal skills
• Excellent customer service orientation
• Team building Skills
• Ability to exercise sound judgment
• Decision making skills
• Ability to visualize and plan objectives and goals strategically
• Well-organized, detail-oriented, and able to handle a fast-paced work environment
• Excellent written communication and verbal communication skills
• Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadline
• Ability to direct, lead, coach, and develop people
• Flexible and adaptable, able to change and alter according to changes in projects or business environment
• Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers

Environmental & Physical Requirements

Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job.  Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds. 

Additional Information Regarding The Company Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law.  The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.