Director, Client Partner - Commercial Accounts

Director, Client Partner - Commercial Accounts

Are you passionate about owning enterprise client relationships while driving growth and delivery excellence?

Are you motivated to lead complex commercial accounts that deliver measurable business outcomes?

About the Role

The Director, Client Partner, is responsible for managing and growing assigned commercial accounts by serving as a trusted advisor and strategic partner. This role combines account management and client partnership responsibilities to drive client satisfaction, retention, and revenue growth while partnering closely with internal delivery, sales, and solution teams to ensure seamless execution and measurable business outcomes.

This role also carries full accountability for forecast accuracy, profitability management, contract compliance, and billing health, ensuring commercial commitments are achieved and risks are identified early.

Responsibilities

• Leading strategic client partnerships while owning end-to-end account management, including satisfaction, retention, and revenue growth 
• Serving as the primary relationship owner and trusted advisor to senior client stakeholders 
• Driving account strategy, renewal planning, and expansion opportunities across assigned portfolios 
• Building and executing formal account plans, including growth roadmaps, forecast assumptions, and executive communication alignment 
• Maintaining consistent, proactive executive-level engagement (DR+ cadence) with client leadership to drive alignment and early issue identification 
• Partnering with Delivery to drive performance and oversee execution of contracted services 
• Aligning internal delivery, operations, product, and technology teams to client goals and outcomes 
• Partnering with Delivery on implementations and onboarding to ensure successful transitions, outcome realization, and client satisfaction during early-life governance 
• Ensuring contractual obligations, SLA commitments, and compliance with approved commercial/LOB templates are maintained 
• Conducting quarterly business reviews and presenting business performance, value metrics, and roadmap progress 
• Leading the governance cadence for the account, including VOC intake and action planning, financial reviews, and executive-level strategy discussions 
• Identifying and developing growth opportunities within existing accounts, including upsell and cross-sell strategies 
• Managing contract renewals, pricing discussions, and change request processes 
• Supporting account-specific RFPs, including solution alignment, commercial scoping, and coordination with Sales and Pricing teams 
• Owning account profitability (CM/OM), monitoring billing accuracy, and ensuring timely payment resolution in partnership with Finance 
• Overseeing issue resolution, mitigation planning, and performance escalations 
• Serving as the primary commercial and relationship escalation point, working with Delivery to triage and resolve operational issues 
• Supporting transformation initiatives to optimize service delivery and client outcomes 
• Contributing to internal knowledge sharing and best practice development across Client Partner and Account Management teams 
• Staying current on industry trends and competitive insights to inform client strategies 
• Collaborating closely with internal teams (Sales, Marketing, Product, Operations, Delivery) to deliver solutions that exceed client expectations 
• Owning pipeline, opportunity, and contract data in Salesforce to ensure accurate forecasting and portfolio health reporting 
• Leading and influencing multidisciplinary teams (e.g., Best Teams, Delivery, Sales Enablement, Product) to create a "One Conduent" operating model 

Requirements

To be successful in this role, you will:

• Bring 10+ years of experience in Account Management, Client Partnership, or enterprise client leadership roles 
• Demonstrate success owning complex accounts end-to-end, including renewals, growth, and delivery performance 
• Communicate effectively with senior executives and internal cross-functional teams 
• Understand service delivery models, operational governance, and client lifecycle management 
• Apply strategic thinking to solve problems and deliver value-added solutions 
• Lead collaborative teams across service delivery, product, and operations 
• Navigate contractual terms, service level agreements, and commercial frameworks 
• Deliver polished business reviews and executive presentations with confidence 
• Hold a Bachelor's degree in Business or a related field 
• Travel as needed to maintain strong client relationships and onsite presence 
• Own and deliver against key performance metrics including revenue retention, revenue growth, product expansion, profitability (CM/OM), client satisfaction (CSAT/NPS), RFP invitation rate, and team goal achievement

Flexible Working

At Conduent, we value individuality and flexibility in how our associates work and deliver their best. In this role, you can expect the following working conditions:

• Remote work: Enjoy the flexibility of working from home, optimizing your work-life balance.

Working For You:

Perks and rewards designed for you:

• Health and Welfare Benefits: Tailored to fit your and your family's needs, effective from day one.
• Retirement Savings: Supportive plans to help you secure your financial future.
• Employee Discounts: Access a broad array of discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: A variety of opportunities to advance your career within a global company.
• Paid Training: Earn while you learn with access to award-winning learning platforms.
• Paid Time Off: Attractive packages designed to help you enjoy your life outside of work.
• Great Work Environment: Join an award-winning culture recognized for diversity and inclusion efforts.

Join Us:

At Conduent, we are united by a single mission. We know that our success is tied to the success of our associates. We strive to create an environment where you can:

• Bring your authentic self to work every day.
• Grow and thrive both personally and professionally.
• Make a meaningful impact with our clients, in our communities, and for the millions of people we serve.

When you join Conduent, you are part of a future-oriented team – shaping both the company's and your own future. With more than 54,000 associates in 24 countries, you'll have opportunities to grow with people who inspire you to be your best.

  
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is ($135,000 - $180,000)

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Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.