Director, Change Management Strategy

“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors.  A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”

This position is not eligible for Sponsorship.

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Summary

The Director Change Management Strategy will design, operationalize, and continuously improve MedImpact’s enterprise change management framework, tools, governance, and measurement approach. This role creates the methods, playbooks, readiness standards, release change patterns, and adoption measurement model used by the Enterprise Change Management Center of Excellence across the organization whose role is to ensure that projects and programs deliver value, on time and on budget. The role should balance enterprise discipline with practical execution, so the COE accelerates programs rather than becoming a process checkpoint.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Design and evolve the enterprise change management framework, methodology, playbooks, templates, readiness standards, and measurement model for use across the organization.

• Define MedImpact’s standard change approach for product/platform releases, including readiness checklists, release communications, training enablement, command center planning, hypercare, and transition-to-support expectations.

• Create a practical change tiering model that determines the level of change support required based on program complexity, stakeholder impact, regulatory risk, client/member impact, operational disruption, and go-live risk.

• Based on complexity, readiness and impact assessments, and periodic project and program status reporting, implement a phase-gate process that assesses projects’ readiness to move to the next phase of execution (e.g. pilot, development, launch, transition).

• Establish enterprise change intake, impact assessment, prioritization, governance, and reporting routines that help leaders understand change volume, collision points, adoption risk, readiness, and capacity constraints.

• Develop reusable frameworks for product readiness, stakeholder segmentation, persona-based adoption, sponsor engagement, communications planning, training strategy, go-live readiness, and post-launch reinforcement.

• Build an enterprise change scorecard and dashboard that connects readiness, adoption, training completion, support volumes, behavior change, operational performance, risk reduction, member/client experience, and program outcomes.

• Develop a community of practice for change practitioners, product owners, business change champions, and support partners to improve consistency and share lessons learned across programs. Develop and conduct a periodic forum where product, platform and project health is assessed, risk mitigation plans are confirmed and best practices are enforced.

• Partner with executives, program leaders, HR, communications, compliance, technology, operations, clinical leaders, product owners, and support leaders to embed change planning into delivery from the start.

• Create guidance for managing change in regulated healthcare environments, including impacts to PHI/PII handling, auditability, SOP updates, training documentation, compliance review, and client/member communications.

• Recruit, supervise and develop Change Leads I, II and III and Change Management Coordinator roles.

• Coach senior leaders and program sponsors on sponsorship expectations, decision-making cadence, launch readiness, resistance management, and leadership communications.

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Supervisory Responsibilities        

 Manages assigned staff in the segment area. Responsible for the overall direction, coordination, and evaluation of the unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Supports and enforces all company policies and procedures in a fair and consistent manner, taking corrective action whenever necessary.

Client Responsibilities

This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

BA/BS Degree or equivalent; plus 10 years’ related experience; 10 years of SME in respective area(s); (or equivalent combination of education and experience); and 8 years supervisory experience; Supervisory experience may be substituted with 10 years of MedImpact experience plus an appropriate external leadership training program and internal mentorship with a seasoned leader at the Director level or above that must be  completed within 12 months in new position. 

Computer Skills

• Intermediate to advanced knowledge of Microsoft Office software (Outlook, Word, Excel and PowerPoint)

• Intermediate to advanced knowledge of MS Project or SmartSheet and Visio

• Intermediate knowledge of at least one content management system (e.g. SharePoint, Confluence, wiki)

• JIRA and PowerBI experience highly desirable

• Demonstrated ability to learn new software tools

Certificates, Licenses, Registrations

PMP or other project management certification, desired, but not required.

Other Skills and Abilities

• Experience building or improving an enterprise change management capability, change office, transformation office, or center of excellence.

• Experience creating repeatable methods and toolkits for product/platform readiness, training, communications, go-live support, hypercare, and adoption measurement.

• Strong understanding of healthcare, PBM, payer, pharmacy, clinical operations, or similarly regulated environments preferred.

• Ability to translate strategy into practical methods, tools, governance models, and operating rhythms that teams will actually use.

• Strong executive presence, facilitation, stakeholder management, and communication skills.

• Experience defining change metrics, adoption dashboards, readiness measures, stabilization measures, and business outcome linkage.

• Regulated healthcare change, including PHI/PII considerations, auditability, training documentation, compliance review, operational controls, and appropriate external communications.

• Product/platform release management, including release readiness, go-live planning, command center operations, hypercare, dashboards/reporting, and transition to long-term support.

• Technology-enabled transformation involving analytics, automation, workflow modernization, integrations, reporting, CLM/platform capabilities, and operational adoption.

• Client and member experience implications, especially where changes may affect service quality, access, affordability, call center support, pharmacy interactions, or employer/health plan commitments.

• Government programs and payer complexity, including Medicare Part D, Medicaid, regulatory updates, policy changes, and quality/performance expectations where applicable.

Reasoning Ability

• Ability to define problems, collect data, establish facts, and draw valid conclusions.

• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. 

Mathematical Skills

• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. 

• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Language Skills    

• Ability to write reports, business correspondence, and procedure manuals. 

• Ability to effectively present information to top management, public groups, and/or boards of directors.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Business Acumen
• Directing Others
• Organizational Agility
• Conflict Management
• Drive for Results
• Political Savvy
• Customer Focus
• Innovation Management
• Strategic Agility
• Decision Quality
• Managerial Courage

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Ability to maintain clear near visual acuity at approximately 20 inches or less (i.e., “close vision”) to accurately read fine print, view computer screens, and handle small objects. Requires adequate color vision and depth perception to support safety and precision in detail-oriented tasks.

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This position may regularly be exposed to or encounter moving mechanical parts, high, precarious places, fumes, or airborne particles, toxic or caustic chemicals, outdoor weather conditions, risk of electrical shock or vibration. The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic).

Work Location 

This position works on-site at the San Diego Headquarters or other company location (or from a remote location with management approval based on business requirements). Must provide adequate support to internal clients; be available for regular interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as be available to facilitate effective decisions through collaboration with stakeholders.

Working Hours 

This is an exempt level position requiring the incumbent to work the hours required to fully accomplish job responsibilities and meet deadlines for work deliverables. The individual must have the flexibility to work beyond traditional hours and be able to work nights, weekends or on holidays as required. Work hours may be changed from time to time to meet the needs of the business. Typical core business hours are Monday through Friday from 8:00am to 5:00pm.

Travel 

This position may require domestic travel.

• Medical / Dental / Vision / Wellness Programs

• Paid Time Off / Company Paid Holidays

• Incentive Compensation

• 401K with Company match

• Life and Disability Insurance

• Tuition Reimbursement

• Employee Referral Bonus

To explore all that MedImpact has to offer, and the greatness you can bring to our teams, please submit your resume to www.medimpact.com/careers

MedImpact, is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego, California. Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market. MedImpact offers high-value solutions to payers, providers and consumers of healthcare in the U.S. and foreign markets.

To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.