Director, Business Risk and Controls Transformation

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a dedicated Director, Risk and Controls Transformation, you will be responsible for establishing and strengthening the transformation, risk, and control alignment across the Association. The primary focus is driving risk and control transformation initiatives and shaping the future risk and control landscape. The role partners closely with business and transformation teams to embed risk and control considerations early, build scalable frameworks, and ensure alignment with association standards to support sustainable, well‑governed change.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Chesapeake, VA, Colorado Springs, CO, or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

• Direct staff and initiatives that support risk and control management programs, to include governance support, risk oversight, risk infrastructure development, risk identification, quantification, aggregation, and emerging risks.

• Advise senior management and influences process change.

• Build and manage a high performing team of risk and internal control professionals through recruitment, training, coaching, performance management and related managerial activities.

• Manage consulting relationships with internal and external clients regarding budget and implementation deliverables and risk mitigation plans as appropriate.

• Partner with key stakeholders in the business and oversees the identification, assessment and documentation of risks and controls, including risks associated with new or modified products, services, distribution channels, regulations and/or third-party operations.

• Review, communicate and recommend the development of governance policies and procedures in partnership with senior leaders to ensure appropriateness and adequacy versus industry best practices and regulatory requirements.

• Provide counsel to business unit managers on risk management issues and supports the evaluation of new product strategies on their impact to USAA's risk profile.

• Educate risk owners on risk/control best practices and may work with other lines of defense in the development and implementation of controls.

• Manage processes for collecting accurate and complete internal loss data from business areas.

• Direct analysis and data mining initiatives that identify, validate, and manage emerging risk exposures, as necessary.

• Assist in the early identification of risk trends by establishing and monitoring key performance and risk indicators.

• Oversee the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and the USAA Board of Directors.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. ​

What you have:

• Bachelor's Degree in Risk Management, Business, Finance or related field of study; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• Minimum 8 years’ experience supporting risk and/or compliance related activities in a financial services operating environment or other relevant industry; OR 8 years of experience in a relevant quantitative discipline; OR Advanced degree or designation in a risk management or quantitative discipline, and 6 years’ experience supporting risk and/or compliance related activities; OR PhD in a risk management or quantitative discipline, and 4 years’ experience supporting risk and/or compliance related activities.

• Minimum 3 years’ direct team lead or people management experience. ​

What sets you apart:

• Deep expertise in principal risk disciplines, including insurance risk, financial risk, operational risk, compliance, and strategic risk.

• Strong understanding of first line risk governance and control environments within complex organizations.

• Demonstrated proficiency working with technology and data, with the ability to translate risk requirements into scalable, data‑informed solutions.

• Experience leveraging data and analytics to assess risk, monitor control effectiveness, and drive informed decision‑making.

• Proven ability to lead and develop teams operating at the intersection of risk, technology, and data.

• Capable of setting directions, coaching teams, and driving execution in a transformation‑oriented environment.

• US military experience through military service or a military spouse/domestic partner.

Compensation range: The salary range for this position is: $127,310.00 - $243,340.00.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.