Director of Business Operations, CPG

Reposted 19 Days Ago
Be an Early Applicant
Hiring Remotely in Office, Machaze, Manica, MOZ
Remote
165K-205K Annually
Senior level
Financial Services
The Role
As Director of Business Operations, you will strategically guide CPG customers in adopting software solutions, collaborate with product teams, and drive client success initiatives for optimal software ROI.
Summary Generated by Built In

Confido is the AI infrastructure powering modern CPG — the platform that 200+ brands like OLIPOP, Simple Mills, Dr. Squatch, and Tropicana use to run everything from deductions to production planning. Finance, accounting, sales, and operations, unified in one system for the first time.

We're growing 5x year over year and recently raised a $15M Series A led by Footwork and Y Combinator. We're a small, in-person team in New York City, which means the people who join now shape the product, the culture, and the company itself.

If you want your work on shelves everywhere — and outsized ownership while you build — we'd love to meet you.

What You'll Do
  • You’ll work across Implementation, Customer Success, and Product

  • Leverage deep technical & CPG industry knowledge to provide strategic guidance and support to existing customers, ensuring successful adoption and optimization of our software solutions

  • Partner with product development team to identify, prioritize, and define new software features based on CPG industry needs, market gaps, and client feedback

  • Serve as a primary CPG subject matter expert, translating complex business processes (cash application, deductions management, trade accruals, period close) into clear product requirements and user stories

  • Build and maintain relationships with key stakeholders at leading CPG companies, acting as trusted advisor on business process optimization and technology solutions

  • Drive client success initiatives including implementation support, training, and ongoing consultation to maximize software ROI and strengthen customer retention

About You
  • 5+ years in Consumer Packaged Goods with demonstrated expertise in at least one of the following areas: General Accounting, A/R Accounting, Trade Management, Trade Optimization

  • Passion for being at the technology leading edge, driving automation and optimization of core CPG functions through innovative software solutions

  • Exposure to Trade Accounting

  • Strong understanding of complex deductions management workflows

  • Strong understanding of financial statements and accounting principles

  • Excited to work at our NYC Headquarters 5 days a week

🌴 Perks + Benefits
  • Equity — own a piece of what you're building

  • Fully paid health coverage with Aetna (we cover 100% of premiums)

  • Top-tier dental and vision through Guardian

  • 12 weeks paid parental leave

  • Unlimited PTO, plus regular 4-day holiday weekends we actually take

  • 401(k) through Vestwell

  • Paid relocation — we'll get you here

  • Full desk setup on day one (laptop, monitor, keyboard) + a $200 stipend to make it yours

  • Catered Friday lunches, team dinners on us, and unlimited coffee + snacks featuring our own brands

Confido provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Skills Required

  • 5+ years in Consumer Packaged Goods
  • Expertise in General Accounting, A/R Accounting, Trade Management, or Trade Optimization
  • Strong understanding of financial statements and accounting principles
  • Experience in complex deductions management workflows
  • Exposure to Trade Accounting

Confido Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Confido and has not been reviewed or approved by Confido.

  • Fair & Transparent Compensation Employer materials advertise top‑end pay positioning with clear salary bands on postings and a stated approach to setting salary and equity. Feedback suggests posted NYC ranges align with an upper‑tier startup pay philosophy.
  • Equity Value & Accessibility Compensation is framed to include meaningful equity, with transparent equity frameworks and visible bands on some roles. This positions ownership as a core part of total rewards rather than an add‑on.
  • Healthcare Strength Company‑paid medical plus dental and vision are highlighted across careers content and job posts, in some cases specifying employer‑covered premiums. This meaningfully reduces out‑of‑pocket costs for core coverage.

Confido Insights

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The Company
HQ: New York, NY
44 Employees
Year Founded: 2021

What We Do

Confido is the first automated financial operations software built for CPG. We help brands streamline and scale their financial and operational functions in brick-and-mortar retail. We power emerging leaders like Olipop, Chomps, and Dr. Squatch, as well as established brands like Baskin Robbins Ice Cream — giving them clarity and control through deep integrations with 40+ retailers, distributors, and ERP systems. Our two core products: Cash Application & Deductions Automation – handling 1M+ transactions annually so finance teams can focus on strategy, not spreadsheets. Trade Promotion Management (TPM) – helping brands forecast $1B+ in retail sales and track promo effectiveness in real-time. Backed by Y Combinator and trusted by 100+ brands managing $3B+ in revenue, Confido brings together domain expertise from Anheuser-Busch and Simple Mills with tech talent from Google, Square, and HubSpot — we're a tech company that understands CPG.

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