You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.
At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.
Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
Job description
- Lead the Business Analyst team to support new product launches, product Day 2 enhancements, regulatory initiatives and operational enhancement initiatives; ensure requirements, process design, testing, implementation and post-launch support are delivered with quality.
- Act as business SME for strategic and transformational initiatives, including Ingenium Modernization and Project Panda; translate strategic objectives into requirements, target operating model considerations, solution design inputs and implementation plans.
- Drive cross-functional governance and stakeholder alignment across Operations, IT, Product, Distribution, Finance, Risk, Legal and Compliance; manage priorities, decisions, dependencies, risks and escalations.
- Identify and deliver process, control and digital enablement improvements that strengthen operational efficiency, scalability, regulatory compliance, client/advisor experience and long-term platform readiness.
- Build and manage BA capability, resource plans, delivery standards and team performance; coach and develop team members and ensure consistent business analysis practices across initiatives.
- Support change management, communication, training readiness and benefits realization to ensure new capabilities are adopted effectively by operations and business users.
Job Requirement
Bachelor degree in Business Administration, Information Systems, Operations, Finance, Insurance or related discipline.
Typically 10+ years of relevant experience in life insurance operations, business analysis, transformation, product implementation or system modernization, with demonstrated experience leading analysts and managing cross-functional initiatives. Professional qualifications in insurance, project management, agile/business analysis or process improvement are advantageous.
Strong knowledge of life insurance operations, product lifecycle management, policy administration, underwriting/claims/Client servicing processes and regulatory implementation.
Advanced business analysis capability covering requirements elicitation, process modelling, impact assessment, traceability, user acceptance testing and business readiness.
Practical understanding of core policy administration platforms and modernization programmes, including operational implications of system migration, integration, data, controls and change management.
Ability to lead cross-functional solution design discussions and translate strategic objectives into executable business requirements and operating model changes.
People leadership, stakeholder management, facilitation and prioritization skills.
We offer 5-day work, attractive salary, MPF, group life and group medical insurance; and excellent career development opportunities to the right candidate.
We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose).
Job Category:
Business Analysis - ProcessPosting End Date:
09/09/2026Skills Required
- Bachelor’s degree in Business Administration, Information Systems, Operations, Finance, Insurance, or a related discipline.
- Typically 10+ years of relevant experience in life insurance operations, business analysis, transformation, product implementation, or system modernization.
- Experience leading analysts and managing cross-functional initiatives.
- Strong knowledge of life insurance operations, product lifecycle management, policy administration, underwriting, claims, client servicing, and regulatory implementation.
- Advanced business analysis skills, including requirements elicitation, process modeling, impact assessment, traceability, user acceptance testing, and business readiness.
- Understanding of core policy administration platforms and modernization programs, including system migration, integration, data, controls, and change management.
- Ability to lead cross-functional solution design discussions and translate strategic objectives into executable business requirements and operating-model changes.
- People leadership, stakeholder management, facilitation, and prioritization skills.
- Professional qualifications in insurance, project management, agile or business analysis, or process improvement.
What We Do
A UK company, Sun Life Financial of Canada is focused on building excellent customer service by offering the highest levels of customer care. We have been serving customers in the UK for over 100 years
