Are you excited by the opportunity to help local restaurants thrive? Do you love the challenge of building strategic partnerships, unlocking new revenue channels, and scaling what’s working? If forging powerful connections, championing independent businesses, and driving new revenue and customer growth through the right partners sound like your thing, we might have the perfect role for you.
ChowNow's Partnerships Team builds relationships with business partners and industry stakeholders to accelerate ChowNow's mission of helping local restaurants thrive. Our team works with partners to drive new revenue, expand our reach into new restaurants, and grow order volume through partner networks — while also enhancing the ChowNow product experience along the way. ChowNow is doubling down on its partner strategy as we enter this new chapter: there is enormous room for innovation, new programs, and new partners to fuel our growth.
The Director, Business Development will identify, develop, and close new strategic partnerships for ChowNow, expanding our revenue, our customer base, and our reach across the restaurant tech ecosystem. This is a complex, senior build role — you'll be comfortable with ambiguity and skilled at putting structure around undefined problems, balancing new partner identification, commercial deal-making, and market awareness to unlock new revenue and customer acquisition opportunities.
This high-visibility role will collaborate across Sales, Product, Marketing, Sales Enablement, Restaurant Success, Legal, Finance, Data, Tech/Engineering and Customer Support to support new partner development and maximize ChowNow's opportunity in the market. You will design and own a scalable new partner discovery and evaluation framework, build a tight feedback loop with stakeholders across the business, and drive the right partnerships — the ones that move revenue, drive new restaurant acquisition, and unlock product capabilities — from first conversation through market launch.
This role reports directly to the VP of Partnerships and will have no direct reports. You'll travel periodically to industry conferences, key partner locations across the U.S., and ChowNow's Los Angeles HQ to build the kind of partner and internal relationships that last.
SPECIFICALLY YOU WILL:
Own ChowNow's business development function — including the partner evaluation framework and the partner journey from first conversation to market launch
Identify and prioritize new partnership opportunities based on their potential to drive new revenue, new restaurant acquisition, and expand our market
Align new partner strategy to company vision, revenue goals, and the product roadmap, with a sharp eye for spotting game-changing revenue opportunities
Become a ChowNow product expert, able to speak fluently with partner prospects about our technical capabilities and where they unlock new markets and new customers
Partner closely with the VP of Partnerships, Executive Team, Sales, Product, and Marketing to keep business development initiatives aligned with broader GTM, product and revenue goals
Run a structured, disciplined business development process — from sourcing and qualification through commercial deal structure, negotiation, and in-market execution
Own day-to-day relationships with key partners across the restaurant tech ecosystem — from technology integrations to referral and channel partners — ensuring each one delivers measurable revenue and growth for ChowNow
Evaluate ChowNow's potential entry into new markets and adjacent verticals, helping the business answer the build, buy, or partner question
Travel as needed to industry events and partner offices to build long-term relationships with partners and internal stakeholders alike
Within 30 days you'll...
- Progress through Ramp Camp (ChowNow's New Hire Onboarding Experience).
- Dig into the product technical details to understand our current offering.
- Shadow a variety of sales calls to understand our sales methodology and how to position ChowNow’s offerings, including overcoming key objections.
- Work closely with Partnership and Product leadership to define priorities, with an understanding of our current product capabilities and future product roadmap
- Be introduced to existing and potential partners to help guide discussions, understand the current landscape, pipeline and positioning.
Within 60 days you'll...
- Own the comprehensive partner intake and evaluation framework designed to quickly identify, evaluate, prioritize and guide new partners through a consistent journey
- Own and facilitate all new partner discovery calls, bringing in Product, Partnership, or Executive leadership as required to support the discussions.
- Prioritize partners based on revenue potential, new customer acquisition and product capability unlocks
- Build and own project development and launch plans for new partners, ensuring internal stakeholder accountability and timelines for success
Within 90 days you'll...
- Find success by launching between 1–3 new partners for ChowNow that are already contributing to pipeline, revenue, or new restaurant acquisition
- Iterate and evolve the business development framework as needed
- Facilitate and own partner QBR’s with core platform partners
- Proactively source and surface new partner opportunities internally, market trends and competitive threats
YOU’RE EXCITED ABOUT THIS OPPORTUNITY IF:
- You have 8–10 years of experience in partnerships, business development, channel/reseller, or POS integration roles, ideally within the restaurant tech ecosystem.
- You have a track record of sourcing and closing new partnerships that drove measurable revenue and new customer acquisition, not just relationship management
- You're comfortable dealing with uncertainty and putting structure around complex, unstructured problems. You don't need a playbook to get started, you build it
- You understand how APIs work at a working level and can talk technical lingo with product and engineering counterparts
- You're skilled at evaluating commercial deal structures, building financial models, and negotiating win-win partnership agreements
- You're self-motivated, detail-oriented, and organized, with a proven ability to build relationships across internal functions and with external partners
- You challenge the status quo and look for new, better ways to exceed partner and revenue expectations
You have a passion for helping local restaurants succeed
About Our Benefits:
- Estimated On Target Earnings (OTE): $200,00-$250,000 (depending on candidate experience and location)
- Ongoing training and growth opportunities.
- A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
- Rock solid medical, dental, and vision plans.
- Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
- Unlimited Paid Vacation. We expect you to work hard, but still enjoy your personal life
- 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
- 401(k) Matching
- Employer-contributing student loan assistance program or continuing education reimbursement program
- Employee Stock Incentive Plan.
- Pet insurance for your fur babies
- Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
- Enough freedom to spread your wings while still holding you accountable.
Skills Required
- 8–10 years of experience in partnerships, business development, channel or reseller roles, or POS integration roles
- Experience ideally within the restaurant technology ecosystem
- Track record of sourcing and closing partnerships that generated measurable revenue and new customer acquisition
- Ability to work through uncertainty and create structure for complex, undefined problems
- Working-level understanding of APIs and ability to communicate with product and engineering teams about technical concepts
- Ability to evaluate commercial deal structures and build financial models
- Partnership agreement negotiation skills
- Self-motivated, detail-oriented, and organized
- Ability to build relationships across internal functions and with external partners
- Passion for helping local restaurants succeed
What the Team is Saying
ChowNow Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as comprehensive, with medical, dental, and vision plans plus dedicated mental‑health support. Company materials also reference FSAs and wellness extras that round out the core offering.
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Leave & Time Off Breadth — Time off includes “Unlimited Paid Vacation,” paid holidays, and remote/hybrid flexibility. These policies are positioned to support work‑life balance and are cited across company and third‑party listings.
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Parental & Family Support — Paid parental and family leave is part of the package, with details such as about seven weeks of baby‑bonding for all parents and eight weeks of paid pregnancy leave appearing in employer-provided listings. Adoption assistance and a return‑to‑work program are also referenced.
ChowNow Insights
What We Do
ChowNow’s vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining. The ChowNow Platform continues to grow its product offerings and bring restaurants and diners closer together. Our marketplace provides commission-free ordering for restaurants nationwide and diners with an ever-growing selection of independent restaurants. Our demand network provides diners with the ability to order where they’re already online, including Google, Yelp, Instagram, Snap, and many others. And our white-labeled online ordering system provides restaurants with a branded experience for diners on their website and their own iOS and Android apps for a reasonable monthly fee regardless of order volume. To date, we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners and the same goes for our culture.
Why Work With Us
Diversity, teamwork, and mutual respect are among our core company values. We pride ourselves on giving our teams plenty of opportunities to make their mark. Join us and help ensure ChowNow becomes the diner’s first choice for socially responsible online ordering. Together we can preserve neighborhood flavor, one restaurant at a time.
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ChowNow Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid policy asks local Los Angeles employees to come in 2 times a week to allow for in person collaboration and cross-functional relationship building. Our open air, Culver City Headquarters is spacious and inviting for teams to be together.
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