Director, APAC Partner Operations

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Lead the operational backbone of ServiceNow's APAC partner ecosystem, driving strategic growth through data-driven insights, scalable processes, and cross-functional excellence. This senior leadership role combines strategic vision with operational rigor to maximize partner-driven revenue and optimize complex deal cycles across the region.
Key Responsibilities:
Strategic Leadership & Planning

• Develop and execute comprehensive partner operations strategies aligned with large, complex deal cycles and overall APAC GTM objectives.
• Partner with APAC Partner Sales executive leadership and cross-functional teams to influence business direction and identify new growth opportunities.
• Support and drive APAC Channel forecasting, planning, and prioritization cycles, ensuring accuracy and strategic alignment, including resource allocation.
• Serve as a thought leader, innovating and optimizing business processes and partner framework approaches.

APAC Partner GTM Initiatives & Operations Management

• Oversee APAC partner operational initiatives, including process improvement, workflow optimization, and enablement of internal and partner teams for scalable growth and productivity.
• Build, document, and maintain operational playbooks, standard operating procedures, and reporting frameworks for APAC partner GTM activities.
• Ensure partner compliance with agreements and internal controls, including risk mitigation and regulatory adherence.
• Lead cross-functional working groups and manage complex, strategic initiatives or projects involving multiple stakeholders.

Analytics, Reporting & Performance Measurement

• Leverage analytics and KPIs to monitor APAC partner and channel performance, deal velocity, and business impact, providing actionable insights for decision-making.
• Develop and implement dashboards, reporting tools, and metrics to track and improve the effectiveness of APAC partner programs and APAC partner operational initiatives.
• Monitor ROI on APAC partner investments and programs in partnership with Finance and other functions.

Collaboration & Change Management

• Collaborate with APAC Partner Field GTM teams, APAC Partnership teams, Marketing, Finance, and APAC Customer Success to streamline operations across the partner journey and remove barriers to business success.
• Drive adoption of new tools, technologies, and best practices to support partner operations scale and efficiency.
• Mentor and enable broader operational excellence initiatives and partner network development, building a strong culture of accountability, innovation, and teamwork.
• Focus on integrating AI technologies to enhance partner operations and drive innovation.
• Engage with APAC partners to support operational needs, and ensure alignment with business objectives.

Summary
These responsibilities position the Director, APAC Partner Operations as a key operational and strategic leader focused on maximizing partner-driven outcomes, supporting organizational growth through data-driven execution, and championing best-in-class GTM practices.
This is a senior level leadership position, and will manage a team, to drive operational excellence and achieve business objectives.
What Success Looks Like
This role is critical to scaling ServiceNow's partner-driven revenue in APAC. Success means:

• Improved forecast accuracy and pipeline predictability
• Reduced deal cycle times through operational efficiency
• Measurable partner productivity gains and satisfaction
• Scalable frameworks that support aggressive regional growth
• A team recognized for operational excellence and strategic impact

Qualifications
Why This Role Matters
The Director of APAC Partner Operations sits at the intersection of strategy and execution-translating regional ambitions into operational reality. You'll shape how ServiceNow partners with the ecosystem, influence in partner-driven revenue, and build the operational foundation for sustained APAC growth.
Core Experience Requirements

• 12+ years in partner operations, channel management, or GTM operations-preferably in enterprise software/SaaS
• 5+ years in a leadership role managing operations teams and driving strategic initiatives
• Proven track record building and scaling partner programs in high-growth, complex B2B environments, prior experience in both vendor and partner-side roles (unique perspective on ecosystem dynamics)
• Experience with large deal cycles and complex partner ecosystems (resellers, distributors, GSIs, technology partners, etc.)
• Demonstrated thought leadership and people leadership
• Proven experience building and developing operations teams from ground up
• Ability to attract, retain, and mentor top operational talent
• Track record of driving accountability through clear goals, KPIs, and performance management
• Proven track record of operating and building trusted relationships with C-level executives and leadership

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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