Director, Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Account Management

Overview:
The Digital Partnerships Team strengthens Mastercard’s relationships with digital merchants, commerce enablers, and technology partners while driving revenue within this key segment. We work with the biggest names in tech, ecommerce, and financial services to leverage Mastercard’s technological capabilities to solve real world problems for our partners and their customers, create new product propositions, and ensure seamless, secure, and inclusive payments. In this role, reporting to the VP of Digital Partnerships, you will manage Mastercard’s partnerships with some of the largest and most influential digital companies while shaping the future of payments. The successful candidate will be highly motivated with a proven track record of business development, strategic opportunity identification and evaluation, establishing and executing partnerships and alliances, and managing and tracking performance.
• Are you curious about shaping the future of digital payments?
• Can you imagine new unseen experiences and value propositions?
• Do you want to work on a global scale?
• Can you build and negotiate partnerships that drive value for Mastercard, our partners, consumers and businesses?
This fast paced, high-profile customer facing position is responsible for engaging with our digital partners’ senior-level executives to deliver value by critically analyzing what our partners are telling us, connecting dots across those conversations with Mastercard priorities and developing solutions to address the partners’ needs with our product and engineering teams.
Role:
• Manage global account relationships; build and execute a roadmap to address joint objectives by effectively leveraging the Mastercard organization.
• Develop trusted executive-level relationships to understand the partners’ strategy.
• Identify new business opportunities through lead generation, solutioning and the identification of new business and product opportunities with the end-user in mind.
• Possess a blend of analytical capability, strategic thinking, and emotional intelligence and able to dive deep on all areas of the business to deliver creative solutions to unstructured problems.
• Serve as ‘ambassador’ for clients within MasterCard’s product and sales organizations; socialize vision and strategy with key stakeholders and develop insights that will drive business success.
• Deliver against the individual and team volume and revenue growth targets; develop business cases including ROI analyses as well as leading responses to RFPs.
• Lead team through negotiating, executing, and managing customer contract agreements, term sheets and processes throughout opportunity lifecycle.
All About You:
• Excellent written and verbal communication skills.
• Results focused relationship management skills with a track record of building business partnerships; building consensus with others to gain cooperation; leveraging key relationships; and influencing others.
• Good project management and organizational skills, with strong problem solving and analytical skills.
• Passionate about technology and payments, with particular emphasis on trends that will impact the trajectory of commerce including technological, regulatory, and competitive forces.
• Strong business acumen and analytical ability
• Bachelor's degree required, advanced degree a plus.
• Fluency in English required, other languages a plus.
• Location is flexible in NAM; customers are across ET and PT time zones; limited travel may be required.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

New York City, New York: $172,000 - $275,000 USD

Purchase, New York: $164,000 - $263,000 USD