Dir, Resi Market Development

This position leads a geographically assigned team of Residential Market Development Supervisors and their teams. Responsible for leading and managing the daily operations that sell to our residential customers offering best in class services, and supporting goals of soliciting new prospective customers.
Actively and consistently support all efforts to simplify and enhance the customer experience.
Responsible for meeting and exceeding budgeted headcount and sales goals.
Leads a team of Residential Market Development Sales Supervisors and their teams.
Manage and monitor functions relative to staff including selection, training, development, performance evaluation, discipline, termination and salary/status change recommendations.
Manage team expectations and hold employees accountable when expectations are not met in a consistent and fair manner.
Possess the knowledge and expertise to lead, guide and develop Residential Market Development Supervisors and their teams.
Identify knowledge and training gaps within the Residential Market Development Supervisors and their teams and develop plans to address these gaps.
Be familiar with reporting and analytics necessary to drive and support business decisions.
Collaborate with other departments and or support teams to achieve goals and objectives.
Residential Market Development leaders work allocation will consist of approximately 30% field work and 70% office work.
Coach to and follow Charter's Sales Process.
Communicate territory assignments to Residential Market Development Supervisors Monitor the payroll process and ensure timely and accurate approval of all commission payments.
Completes administrative tasks related to all sales activities and ensures their team does the same.
Has detailed understanding of Charters product offerings and value proposition in the markets they sell in.
Maintains current, in-depth knowledge of marketplace, including competition, and ensures relationships with customers, business partners, and co-workers are positive and professional.
Prepares reports as needed. Perform other duties as requested by leadership.
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English Language. Excellent communication, interpersonal and organizational skills Possess strong technical and computer skills Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle Ability to work outside for extended periods in any season and/or during inclement weather Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications Must be able to work non-traditional work hours such as evenings and weekends Ability to complete documentation accurately.
Required Education
Bachelor's degree in business or marketing, or equivalent work experience.
Required Related Work Experience and Number of Years
8+ years of Outside Sales or related work experience 5+ years Management experience
Preferred Skills/Abilities and Knowledge
Knowledge of Direct Sales practices Experience with consumer education of products and services Knowledge of cable or telecommunications services Valid driver's license, satisfactory driving record within Company required standards and auto insurance
Preferred Education
Preferred Related Work Experience and Number of Years
Sales Supervisory experience preferred - 5+
WORKING CONDITIONS
Field and Office environment Outside field environment with exposure to inclement weather Travel as required
Physical Requirements• Vision ability: close vision, peripheral vision, and ability to adjust focus. • Travels door to door for extensive periods through local communities • Must be able to lift and transport 10-20 pounds
Mental Requirements•
EOE
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
SMD730 2025-57750 2025
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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