Dir, Human Resources

JOB SCOPE
Are you a Human Resources professional dedicated to supporting the employees who work every day to provide best in class customer care? Are you proactive, consultative, and data-oriented? If so, a home on the Customer Services HR team at Spectrum could be for you.
At Spectrum, we keep nearly 32 million customers connected across our 41-state footprint. Our Customer Services Human Resources team creates the strategies, policies, and procedures that help support our employees and meet business objectives. Using a proactive approach, the HR team helps deliver the exceptional services and experiences Spectrum is known for.
BE PART OF THE CONNECTION
As a Human Resources Director, you'll implement and manage human resources policies and programs in the areas of recruitment, employment, employee relations, and equal opportunity compliance. You'll use your HR mastery and industry knowledge to resolve complex HR issues within a fast-paced call center environment.
DUTIES AND RESPONSIBILITIES
WHAT OUR DIRECTORS HUMAN RESOURCES ENJOY MOST

• Overseeing all aspects of employee relations; ensuring company policies are administered fairly and consistently
• Ensuring legal compliance with all applicable local state and federal employment laws, including FLSA, FMLA, and ADAAA to minimize risk/exposure to the company
• Partnering with respective client group to understand business challenges and ensure effective and timely HR support
• Managing organizational change
• Overseeing recruiting and staffing process ensuring compliance with EEO, FCC, and Affirmative Action; designing and implementing employee retention strategies
• Conducting employee investigations and overseeing all escalated employee issues, including ethics point reports
• In this role you will partner closely with Leadership to support and implement effective short, and long-term strategies to attain organizational objectives. If you are an HR professional looking to positively impact the health of an organization's call center, this opportunity is for you.

REQUIRED QUALIFICATIONS

• Experience: Human Resource Generalist experience in a single or multi-locations environment: 8 years or more; management experience or relevant HR experience: 5 years or more
• Education: Bachelor's Degree in human resources, business, organizational behavior, or related field
• Technical skills: Strong PC skills - expert in Excel & PowerPoint
• Abilities: Communicate effectively with executive management and company personnel; demonstrated communication skills including public speaking; mentor, develop, and motivate team members; analyze and interpret data in order to build a business case; deal with issues and subject matter in ways that requires considerable sensitivity, discretion, and judgment; demonstrated knowledge of broadband services industry/subscription-based business model
• Working Conditions: Office environment; travel required

PREFERRED QUALIFICATIONS

• Education: Master's degree in human resources or related field; certifications for human resource professionals (PHR, SPHR)

HGN720 2025-55562 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.