Dir, Human Resources

Posted 11 Days Ago
Be an Early Applicant
Rochester, NY
111K-196K Annually
Senior level
Information Technology • Internet of Things • Mobile • On-Demand • Software
The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
The Role
As the Director of Human Resources, you will oversee the implementation and management of HR policies, employee relations, and recruitment processes while ensuring legal compliance. You will partner with leadership to address business challenges and manage organizational change within a call center environment, supporting employee retention and addressing escalated employee issues.
Summary Generated by Built In

Are you a Human Resources professional dedicated to supporting the employees who work every day to provide best in class customer care? Are you proactive, consultative, and data-oriented? If so, a home on the Customer Services HR team at Spectrum could be for you.
At Spectrum, we keep nearly 32 million customers connected across our 41-state footprint. Our Customer Services Human Resources team creates the strategies, policies, and procedures that help support our employees and meet business objectives. Using a proactive approach, the HR team helps deliver the exceptional services and experiences Spectrum is known for.
BE PART OF THE CONNECTION
As a Human Resources Director, you'll implement and manage human resources policies and programs in the areas of recruitment, employment, employee relations, and equal opportunity compliance. You'll use your HR mastery and industry knowledge to resolve complex HR issues within a fast-paced call center environment.
WHAT OUR DIRECTORS HUMAN RESOURCES ENJOY MOST

  • Overseeing all aspects of employee relations; ensuring company policies are administered fairly and consistently
  • Ensuring legal compliance with all applicable local state and federal employment laws, including FLSA, FMLA, and ADAAA to minimize risk/exposure to the company
  • Partnering with respective client group to understand business challenges and ensure effective and timely HR support
  • Managing organizational change
  • Overseeing recruiting and staffing process ensuring compliance with EEO, FCC, and Affirmative Action; designing and implementing employee retention strategies
  • Conducting employee investigations and overseeing all escalated employee issues, including ethics point reports


In this role you will partner closely with Leadership to support and implement effective short, and long-term strategies to attain organizational objectives. If you are an HR professional looking to positively impact the health of an organization's call center, this opportunity is for you.
WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications

  • Experience: Human Resource Generalist experience in a single or multi-locations environment: 8 years or more; management experience or relevant HR experience: 5 years or more
  • Education: Bachelor's Degree in human resources, business, organizational behavior, or related field
  • Technical skills: Strong PC skills - expert in Excel & PowerPoint
  • Abilities: Communicate effectively with executive management and company personnel; demonstrated communication skills including public speaking; mentor, develop, and motivate team members; analyze and interpret data in order to build a business case; deal with issues and subject matter in ways that requires considerable sensitivity, discretion, and judgment; demonstrated knowledge of broadband services industry/subscription-based business model
  • Working Conditions: Office environment; travel required


Preferred Qualifications

  • Education: Master's degree in human resources or related field; certifications for human resource professionals (PHR, SPHR)


SPECTRUM CONNECTS YOU TO MORE

  • Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
  • Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
  • Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
  • Total Rewards:


Apply now, connect a friend to this opportunity or
HGN720 2024-45039 2024
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between
$110,800.00 and $196,400.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.

Top Skills

Excel
PowerPoint

What the Team is Saying

Eilisa
Stephanie
Raquenel
Mary
The Company
HQ: Stamford, CT
100,000 Employees
On-site Workplace
Year Founded: 1993

What We Do

Our Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together.
 
The diversity of experience available within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist.  We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.

Why Work With Us

At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.

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