Digital Transformation Senior Specialist | Chuyên viên cấp cao Chuyển đổi số

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Purpose / Mục tiêu vị trí

This role is to ensure the successful delivery to support the strategy pillars of enhancing customer experience and technology-powered distribution, and in achieving KPIs in APE, active agents scalable, efficient, and user‑centric digital solutions in an increasingly competitive and dynamic business environment.

Job Responsibilities / Phạm vi công việc

Business requirement analysis:

• Collaborate with cross-functional stakeholders to collect & develop the business requirements and ensure effective implementation.
• Conduct analysis & incorporate closely with the technical team to define & propose the appropriate digital solution for solving business problems/opportunities.
• Support in managing project plan which includes business requirements, design specifications and obtain the approvals.
• Participate in research/ surveys/usability testing to understand end-users’ insight related to their needs & experience regarding a function/ platform to be built.

Feature delivery & management:

• Take lead in feature delivery from requirements to UAT testing & production stage.
• Assist in enforcement of delivery management & governance.

Digital platform optimization:

• Provide product’s unique selling points and guideline to relevant stakeholders to ensure effective communication and training.
• Receive feedbacks from users & participate in surveys/ interviews to understand users’ insights and initiate relevant enhancements/ new functions.
• Monitor the performances of platforms/ functions to provide a suitable enhancement proposal
• Manage the incident process to follow up & resolve platforms’ production issue & user feedbacks loop.

Other tasks assigned by management team

Job Accountability / Trách nhiệm chính

• Be in charge of requirements analysis & synthesis to ensure all of relevant business requirements documented to provide the effective business analyst and requirement delivery
• Execute the detail implementation plan and incorporate with related stakeholders to ensure the deliverables, scopes & timeline of the platform/project plan
• Facilitate to deliver the execution of change plan &communication action plan

Job Requirements / Yêu cầu

Qualifications / Bằng cấp

• University graduation with major Business Administration//Finance- Banking/IT
• English - Intermediate

Knowledge and skill / Kiến thức và kỹ năng

3-4 years of experience in related field with proven achievements. ( Business Analysist, Project Management or other domain of software/platform development or related working on Digital/Technical product, having insurance background is a plus)

Competencies / Năng lực

• Project Proposal and Management
• Digital product solutioning
• User engagement management
• Technical business advisory
• Data visualization and story telling
• Design Thinking
• Data Analytics

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.