Digital Testing Senior Specialist

AAA Club Alliance is currently seeking a Digital Testing Senior Specialist at any of the following locations: Wilmington, DE - Worthington, OH or Cincinnati, OH.

This is a hybrid role, and will require you to be on-site Tuesday, Wednesday, Thursday.

This The primary duties of the Digital Testing Senior Specialist are to:

• Manages the overall testing for the digital organization.

• Manages all vendor relationships and contracted employees for testing

• Proactively builds, analyzes, documents, and adjusts independently generated usability and optimization tests using Adobe Enterprise Solutions. Idea generation includes digital best practices and competitor reviews. Requires the use of development tools and skills including HTML, CSS, JavaScript, etc.

• Works with digital business partner, production, business line, and marketing stakeholders to effectively coordinate content and launch of A/B tests, inbound landing page requests, emails, and other digital optimization tactics to further enhance the member digital experience.

• Responsible for product imagery workflow, working with cross functional stakeholders to ensure all assets are delivered per schedule. Ensures all product images best represent product, are highest quality possible, and are available and enabled for all products on the site, including front/side/back and alternate images.

• Conduct quality assurance in production; leads testing and ensures flawless execution of all customer facing elements. Continuously makes recommendations to increase effectiveness of content management tools, including tagging, SEO keywords/descriptions, tactic deliverability, etc. Maintain email database in accordance with CAN-Spam regulations and Club practices.

• Analyzes (using Adobe Analytics) and identifies trends (Qualtrics member satisfaction scores, etc.) in content and customer support cases. Identifies root causes and recommends process and policy improvement to improve user experience             

• Other duties as assigned

Minimum Qualifications

• Bachelor’s degree; business, marketing or related field

• Digital experience preferred

• 3-5 years digital experience, with focus on e-commerce, web, internet, email and/or mobile web application experience

• Highly analytical and detail-oriented

• Excellent problem solver

• Quick learner who can take initiative and assume accountability while being a team player

• Excellent written, verbal, and presentation communication skills

• Ability to learn and grow as the industry evolves

• Ability to innovate and grow in a rapidly expanding, fast-paced setting

Ability to understand and work within industry and association regulations while upholding the AAA brand

​At AAA, your success is our success. What we can offer you:

• The starting base compensation for this position is $71,410 to $117,737.

  * The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.*

• Comprehensive health benefits package.

• Up to three weeks of paid time off accrued during your first year.

• Annual Bonus Plan.

• 401(K) plan with company match up to 7%.

• Professional development opportunities and tuition reimbursement.

• Paid time off to volunteer & company-sponsored volunteer events throughout the year.

• Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Health & Life Insurance, Short Term/Long Term Disability.

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave 
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.  We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply.  It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

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