Role Summary / Purpose
The Digital Product Owner – Package is responsible for driving the scalable product design and development of the designated product/s across all digital streams
Ensure product design adheres to underwriting requirements and strategic digital objectives
Drive end-to-end digital product lifecycle to achieve business outcomes aligned with strategic priorities and corresponding OKRs
Lead a multidisciplinary squad to deliver high quality work product (e.g., software, analytics, business intelligence, data product) via faster/shorter iterative cycles
Drive decision-making and remove impediments to squad’s progress by influencing key stakeholders, engaging with other POs to manage interdependencies, and escalating issues appropriately
Squad: Package
Ownership of the designated product/s business requirements across multiple digital streams, including but not limited to Duck Creek, EXP and OneHub
Ensure product design is robust and adaptable for future growth, prioritising excellence in customer experience, underwriting and efficiency
Collaborate closely with underwriting teams to align product features with business needs including scalability
Responsibility for working across Underwriting and within the Enablement Operating Model (i.e. with other Product Owners, Engineering, Actuarial, Data for example) to deliver digital outcomes.
Key Responsibilities:
Own sub-set of product lifecycle, including visioning, research & data gathering, planning, execution, and measurement; accountable for the quality of work product and overall outcomes produced by the multidisciplinary squad throughout the lifecycle
Develop, prioritize and maintain the product roadmap and squad backlog to drive speed-to-market and business impact
Articulate opportunities and design target journeys and solutions, balancing multi-disciplinary inputs and competing stakeholder priorities with achieving business outcomes
Monitor dependencies and risks, and actively work with relevant stakeholders to mitigate or resolve
Provide needs clarity, support solutioning & release planning, and collaborate in providing quality assurance during build and testing of the product capabilities
Facilitate product demos and launches; advocating and communicating value to users and stakeholders
Measure and track performance of key metrics in line with the OKRs; generate insights and feed back into the roadmap and delivery
Scribe experience and process-focused user stories in alignment with the digital-first ways of working story writing and ownership model
Continuously identify areas of opportunities for the squad and provide input into sprint reviews and retrospectives
Build and maintain relationships and collaborate effectively on an on-going basis with cross-functional stakeholders intra and inter domain
Ensuring compliance with regulatory and legal requirements
Identify development needs and provide product mentorship and coaching to the squad
Underwriting background essential; preferable across both Property and Casualty – within a digital environment; a plus.
Working knowledge in one or more aspects of product development, including solution design, SDLC management, agile principles and programming concepts
Knowledge of Chubb’s digital-first operating model and its application to the product management discipline
Understanding of data and analytics driven decision making and feedback loops into product development
Experience of using AI within daily ways of working
Ability to provide hands-on direction and day-to-day execution ownership in a multidisciplinary team
Relevant knowledge and understanding of business objectives to align with product vision
Demonstrated ability to think both strategically and tactically; Also, an empathic approach to understand user needs and motivations
Excellent communication and presentation skills; comfortable in engaging with senior leadership
Ability to effectively identify and manage needs of a broad range of stakeholders
Ability to juggle multiple priorities and handle unexpected challenges that arise within projects, adapting quickly and effectively
Strong self-motivator with a contagious ability to spread energy to team
Top Skills
What We Do
Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs 31,000 people worldwide. Additional information can be found at: chubb.com.
