At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Architecture, Compute, and Engineering (ACE) organization provides a transformative platform ecosystem with a comprehensive set of capabilities that empowers end users and digital product teams to innovate seamlessly and drive growth for Allstate through the Consumer Connected Cloud mission. This ecosystem aims to provide a frictionless experience for our user community.As a Digital Product Manager within ACE, you will lead Allstate’s Infrastructure Monitoring product team, a critical enabler of operational excellence across the organization. You will define, deliver, and manage the lifecycle of observability solutions that empower teams to detect, triage, and resolve issues faster, improving system reliability and customer experience. Please note team assignment may change after hire.
This role requires a blend of strategic thinking, deep technical understanding of observability tools and practices, and strong stakeholder engagement skills. You will interface with engineers, architects, product peers, and executives to drive the success of Allstate’s observability strategy.
Candidates should also expect involvement in deployment activities multiple nights per week, as required by the product release schedule. As a DPM you will be expected to participate in emergency calls when required.
Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands®" promise.
Benefits to Joining Allstate:
Flexible Work Arrangements
Employee discounts (15% on auto and property insurance, plus many other products and services)
Good Office program (receive up to $400 back after purchasing office equipment)
Student Loan Payment Matching Program for Government Student loans
Comprehensive Retirement Savings Program with employer matched contributions
Annual Wellness allowance to support employees with improving health and wellbeing
Personal reflection day
Tuition Reimbursement
Working within the community and giving back
Key responsibilities
Define and drive the product vision and roadmap for enterprise-wide observability solutions (metrics, logs, traces, insights).
Lead the Infrastructure Monitoring product team, delivering scalable and resilient observability capabilities across cloud and on-prem environments.
Partner with engineering, architecture, and platform teams to design and implement modern observability tooling and workflows.
Establish KPIs and use analytics to measure product performance, service reliability, and business value.
Gather user feedback, conduct market research, and translate insights into actionable product enhancements.
Prioritize and manage the product backlog, writing and grooming user stories with engineering teams.
Engage and influence stakeholders—including senior leadership—to align product strategy with organizational objectives.
Mentor early career product managers and optimize Agile product ceremonies for efficiency.
Manage vendor relationships to ensure product goals, value delivery, and aligned roadmap outcomes.
Communicate product progress, risks, and outcomes to internal and external partners.
Essential Skills
Minimum of 4 years’ experience in Product Management roles (e.g., Product Manager, Technical Product Manager) within a largescale enterprise or technology organization.
Minimum 2 years delivering products in Observability, Site Reliability Engineering, infrastructure operations, or platform engineering domains.
Direct experience managing end-to-end product lifecycle including roadmap creation, backlog prioritization, and Agile delivery.
Proven ability to work with and deliver outcomes using observability tools such as Datadog, Grafana, Dynatrace, New Relic, Netcool, ThousandEyes, SevOne, OpenTelemetry, or equivalent.
Demonstrated experience collaborating with engineering, architecture, and senior stakeholders to deliver technical products with measurable impact.
Experience with budget and Resource Management with regards to vendor relationships.
Desirable Skills
Experience leading products in Network, Compute, End User Computing, Infrastructure, or Platform-as-a-Service domains.
Prior exposure to SRE practices, incident management, or initiatives focused on reducing MTTR using observability insights.
Experience implementing or using AIOps, ML-driven insights, or AI-driven anomaly detection in observability platforms.
Hands-on familiarity with cloud services (AWS/Azure/GCP), automation, or Infrastructure-as-Code within product delivery.
Experience mentoring or coaching junior product managers or contributing to product practice improvement within a tech organization.
Preferred familiarity with AI tools and application of AI within observability
Bachelor’s degree or equivalent experience in Computer Science, Engineering, Business, or related field.
Supervisory Responsibilities
This job does not have supervisory duties.
#LI-DP2
Skills
Business Case Analyses, Business Systems, Collaborative Development, Product Backlog Management, Product Lifecycle Management (PLM), Product Management, Product Roadmapping, Product Strategies, Product Vision, Systems Thinking, Waterfall ModelCompensation
Expected compensation for this role ranges from $89,300 – 139,000 annually. Actual salary offered to successful candidates will vary based on their skills and experienceJoining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.
This job posting is for a current open role within the organization.
Skills Required
- Minimum of 4 years' experience in Product Management roles.
- Minimum 2 years delivering products in Observability.
- Direct experience managing end-to-end product lifecycle.
- Proven ability to deliver outcomes using observability tools.
- Experience collaborating with engineering and senior stakeholders.
Allstate Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Allstate and has not been reviewed or approved by Allstate.
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Retirement Support — Retirement offerings include a 401(k) with company match and a company-funded pension, providing notable long-term value. These features are described as standout components of the package.
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Leave & Time Off Breadth — Paid time off is described as generous, with vacation and parental leave available. This breadth of leave supports work-life needs for a range of situations.
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Flexible Benefits — Flexible work arrangements include options for in-office, remote, or hybrid work. This flexibility is positioned as a meaningful part of the total rewards experience.
Allstate Insights
What We Do
At Allstate, we're advocates for peace of mind and a good life. And that comes through in everything we do. From building diverse and innovative teams that truly understand our customers' needs, to challenging each other to develop our careers in a meaningful way, and finally to the incredible results we're able to achieve together. See how we’re creating a better future through innovation, advocacy, and empowering people and communities
