Digital Product Manager - Claims Digital Experience (hybrid/remote)

Posted 3 Days Ago
Be an Early Applicant
3 Locations
Remote or Hybrid
Mid level
Insurance
The Role
Own and drive the digital product lifecycle for claims customer journeys: define vision and roadmap, run discovery and test-and-learn, manage backlog and iterative delivery, measure outcomes, and collaborate with stakeholders to deliver customer-facing product value using human-centered design and Agile/XP practices.
Summary Generated by Built In

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Your role in the team

As a Digital Product Manager (DPM), you are responsible for contributing towards defining, delivering, and managing the lifecycle of one or more products in Allstate’s growing product portfolio. The Digital Product Manager assists with supporting strategic product vision, product discovery, roadmaps, and backlog to maximize the customer and enterprise value provided by their product. Successful Digital Product Managers help to identify assumptions and validate those assumptions using product discovery techniques. The Digital Product Manager is responsible for working closely with Business Architects and key stakeholders, ensuring the successful definition and execution of go-to market and communications strategies for their products.

The DPM will support the Use My Protection customer journey as we transform how we serve our customers and business partners throughout the claims journey using innovative and modern technology. We are seeking a strategic, execution-driven product person, expertly living into Human-Centered design and Design Thinking practices to better understand the needs and goals of our customers and employees, generating new ideas and features. They should be a creative problem solver in the face of technology and/or resource limitations and should be able to skillfully apply emotional intelligence to gain trust and influence across stakeholders. This individual will define and drive the strategic direction and vision for their digital product, iteratively delivering on consumer journeys and relevant demands. 

Key responsibilities 

 

  • Measure and communicate results; make recommendations to leaders on additional product or experience opportunities.  

  • Participate in discovery/test & learn activities to quickly validate assumptions and product direction.  

  • Perform analysis and work that will support recommendations on product and process enhancements.  

  • Use customer feedback, detailed market analysis, and data gathering to provide recommendations on decisions about product and experience strategy.  

  • Contribute to the achievement of short- and long-term strategies to achieve product and experience goals for the UMP journey. 

  • Own the product backlog (including author, test, and accept stories), contribute towards creating an effective vision and provide timely stakeholder feedback on development iterations. 

  • Be an expert facilitator of digital product inceptions, ensuring appropriate KPIs, focus, and iterative deliverables with a bias for acceleration 

  • Expertly negotiate iterative delivery and sequencing within backlog. 

 

 

Essential Skills 

 

  • All applicants must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy

  • A minimum of 4 years' experience conducting product scoping, discovery, framing, owning and managing a backlog (in agility or similar tools) of products for a digital product team 

  • A minimum of 1 years’ experience with customer facing applications/products 

  • Experience with Agile methodologies, developing and delivering product value via an enterprise-level XP framework 

 

 

Desirable Skills 

 

  • Experience with claims technologies  

  • Experience identifying emerging trends in AI/ML technologies driving strategic innovation 

 

 

Supervisory Responsibilities

This job does not have supervisory duties.

Job Posting End Date:  Friday, 21st August 2026 [11.59pm]
#LI-SP1

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Skills

Business Case Analyses, Digital Products, Product Direction, Product Management, Product Roadmapping, Systems Thinking, Waterfall Model
Shape the Future of Insurance with Cutting-Edge Tech and a People-First Culture

Why join us?
Allstate NI is proud to be Allstate’s European Digital Centre of Excellence, a hub for innovation and engineering excellence. We’re recent winners of Best Place to Work in IT (100+ employees) and Best Use of Cloud Services at the Belfast Telegraph IT Awards, and we’ve been recognised for our community and sustainability impact with Platinum in the Northern Ireland Environmental Benchmarking Survey.


We’re a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value.


We also invest in you. At Allstate NI, your career growth matters. You’ll have access to our Continuous Learning Hub, designed to support skills development and professional advancement through tailored learning paths, certifications, and mentoring opportunities. Whether you’re deepening technical expertise or exploring leadership roles, we provide the tools and support to help you thrive.


What do you get in return?

As well as receiving a competitive annual salary, our reward package includes:


  • Corporate bonus scheme
  • Pension scheme
  • Annual performance-related pay reviews
  • Life assurance and income protection
  • Flexible working options
  • Hybrid working
  • Private medical and dental insurance
  • Access to an employee assistance programme
  • Discounted gym membership
  • Two paid volunteering days each year
  • Cycle to work scheme

Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way.

Skills Required

  • Legal right to work in the UK (no sponsorship provided)
  • Minimum 4 years' experience conducting product scoping, discovery, framing, and managing a product backlog
  • Minimum 1 year experience with customer-facing applications/products
  • Experience with Agile methodologies and delivering product value via an enterprise-level XP framework
  • Experience with claims technologies
  • Experience identifying emerging trends in AI/ML technologies driving strategic innovation

Allstate Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Allstate and has not been reviewed or approved by Allstate.

  • Retirement Support Retirement offerings include a 401(k) with company match and a company-funded pension, providing notable long-term value. These features are described as standout components of the package.
  • Leave & Time Off Breadth Paid time off is described as generous, with vacation and parental leave available. This breadth of leave supports work-life needs for a range of situations.
  • Flexible Benefits Flexible work arrangements include options for in-office, remote, or hybrid work. This flexibility is positioned as a meaningful part of the total rewards experience.

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The Company
HQ: Northbrook, IL
57,671 Employees
Year Founded: 1931

What We Do

At Allstate, we're advocates for peace of mind and a good life. And that comes through in everything we do. From building diverse and innovative teams that truly understand our customers' needs, to challenging each other to develop our careers in a meaningful way, and finally to the incredible results we're able to achieve together. See how we’re creating a better future through innovation, advocacy, and empowering people and communities

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