Digital Product Manager(Billing & Payments)

Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca. 

Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do. 

Role Designation: Hybrid
 

Benefits to joining Allstate

• Flexible Work Arrangements. 

• Employee discounts (15% on auto and property insurance, plus many other products and services). 

• Good Office program (receive up to $400 back after purchasing office equipment). 

• Student Loan Payment Matching Program for Government Student loans. 

• Comprehensive Retirement Savings Program with employer matched contributions. 

• Annual Wellness allowance to support employees with improving health and wellbeing. 

• Personal days. 

• Tuition Reimbursement. 

• Working within the community and giving back. 

Job description:

The Digital Product Manager is responsible for defining product strategy, shaping vision, and driving measurable customer and business outcomes for one or more technical products within Allstate’s Billing and Payments ecosystem. This role owns the direction, prioritization, and lifecycle of complex platform capabilities that enable accurate, reliable, scalable, and customer-centric financial experiences.
In this role, you will partner closely with engineering, design, architecture, data, finance, and business stakeholders to identify problems worth solving, validate opportunities through discovery, and translate strategy into a clear roadmap and prioritized backlog. Success in this role requires strong product judgment, systems thinking, and the ability to balance long-term platform health with near-term delivery and business value.
The ideal candidate is a strong product strategist with deep technical fluency, a data-driven mindset, and experience managing enterprise-scale billing, payments, or financial platforms.

Accountabilities:

• Define and evolve the product vision, strategy, and roadmap for a technical product or platform within Billing and Payments. 

• Own product outcomes by establishing success measures, tracking performance, and using data to inform prioritization and strategic tradeoffs. 

• Lead discovery, framing, and test-and-learn activities to validate customer, business, and operational assumptions before scaling solutions. 

• Partner deeply with engineering to shape platform direction, evaluate architectural and operational tradeoffs, and prioritize work across features, defects, resiliency, and technical debt. 

• Translate complex business and customer problems into well-sequenced product investments with clear value, dependencies, and measurable outcomes. 

• Represent the voice of the customer, user, and enterprise by combining customer insight, market context, operational signals, and internal stakeholder needs. 

• Drive alignment across business, technology, design, and operational partners to deliver high-impact solutions and ensure successful adoption. 

• Manage and prioritize the backlog to support iterative delivery while preserving focus on strategic outcomes rather than output alone. 

• Author, refine, test, and accept stories as needed to enable effective execution by the product team. 

• Communicate product direction, tradeoffs, progress, and outcomes clearly to stakeholders and leadership. 

Qualifications:

• A minimum of 4 years of product management experience leading technical products, platforms, APIs, services, data products, or developer experiences. 

• Strong experience in billing, payments, or adjacent financial platforms, preferably within insurance or another highly regulated financial environment. 

• Demonstrated ability to partner closely with engineering and architecture teams on systems thinking, service design, integration patterns, data flows, reliability, and scalability. 

• Proven track record of defining strategy and using metrics to drive prioritization, decision-making, and measurable outcomes. 

• Experience leading discovery and experimentation to validate assumptions and improve product direction. 

Bonus Qualifications:

• Experience with customer facing financial flows where accuracy, auditability, resiliency, and operational excellence are critical. 

• Experience using analytics, automation, or AI/ML in pragmatic product use cases such as anomaly detection, operational efficiency, explainability, or decision support. 

• Experience working across multiple teams or products in a complex enterprise platform environment. 

Supervisory Responsibilities: 

• This role does not have direct people-management responsibilities but enjoys the highest level of ownership and autonomy. 

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs. 

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