We are seeking a detail-oriented and proactive Digital Operations Specialist in Web Operations responsible for the execution, optimization, and maintenance of digital experiences across our web ecosystem. This role is ideal for professionals who have hands-on experience with Adobe Experience Manager (AEM) and are passionate about building seamless digital customer journeys.
Alkermes has adopted a hybrid working environment to support and meet the needs of employees and this role will operate in a flexible environment with 60% of time in the office and 40% from home.
ResponsibilitiesWeb Content Operations (AEM)
- Build, edit, and publish content using Adobe Experience Manager (AEM) components, templates, and workflows
- Ensure content accuracy, localization readiness, and timely publishing across sites.
- Responsible for seamless end-to-end website update process in coordination with development partner and internal stakeholders
- Maintain content taxonomies, tagging, and metadata to support search and personalization throughout customer journeys
Platform Troubleshooting & Support
- Diagnose and resolve authoring, rendering, and publishing issues within AEM and connected third-party services (e.g. Wistia, Google Analytics, OneTrust, web plugins)
- Triage and/or log appropriate tickets; replicate issues, document root cause, and coordinate fixes with development and IT platform teams
- Create and maintain a runbook of common issues, resolutions, and escalation paths
Site Performance & Optimization
- Monitor page performance (Core Web Vitals, load times, asset weight); recommend optimizations for images, scripts, caching, and component use to benchmark performance over time
- Partner with development vendor to improve template/component efficiency and reduce technical debt
- Conduct regular audits to identify broken links, orphaned pages, component misuse, and accessibility defects
- Stay current on digital best practices, emerging technologies, and optimization strategies such as A/B multivariant testing
- Explore and develop AI capabilities such as AEO, GEO
Minimum Education & Experience Requirements:
- Bachelor’s degree required
- 4+ years of experience in digital marketing, web operations, or content publishing
Preferred Skills and Qualifications:
- Hands-on experience with Adobe Experience Manager (AEM), including authoring, workflows, and component-based content creation
- Familiarity with web fundamentals: HTML, CSS, UX principles, and content management best practices
- Strong troubleshooting skills with the ability to diagnose issues across systems and document clear steps for resolution
- Excellent attention to detail and organizational skills; able to manage multiple requests in a fast-paced environment
- Ability to collaborate effectively with cross-functional teams including developers, designers, and marketers
- Advanced knowledge of web analytics tools (e.g., Google Analytics, Google Tag Manager, Adobe Customer Journey Analytics, SEMrush or Screaming Frog) and QA testing tools such as BrowserStack
- Understanding of SEO principles, metadata, and site taxonomy best practices
- Familiarity with accessibility standards (WCAG) and digital compliance requirements
- Experience with digital asset management (DAM) systems
- Advanced knowledge of performance optimization techniques and Core Web Vitals
- Experience in healthcare, life sciences, biotech, or other regulated industries
- Flexibility to occasionally work outside standard business hours based on business requirements
The annual base salary for this position ranges from $75k to $90k. In addition, this position is eligible for an annual performance pay bonus. Exact compensation may vary based on skills, training, knowledge, and experience. Alkermes offers a competitive benefits package. Additional details can be found on our careers website: www.alkermes.com/careers#working-here
#LI-TT1 #LI-hybrid
About UsWhy join Team Alkermes?
Alkermes applies its decades of deep neuroscience expertise to develop medicines designed to help people living with complex and difficult-to-treat psychiatric and neurological disorders. A global biopharmaceutical company, headquartered in Ireland with U.S. locations in Massachusetts and Ohio, we seek to make a meaningful difference in the way people manage their diseases. We have a portfolio of proprietary commercial products for the treatment of alcohol dependence, opioid dependence, schizophrenia, bipolar I disorder and narcolepsy, and a pipeline of clinical and preclinical candidates in development for various psychiatric and neurological disorders.
We are proud to have been recognized as an employer of choice by many national organizations. In 2024 and 2025, we were certified as a Great Place to Work in the U.S. and named one of Massachusetts’ Top Places to Work by the Boston Globe, a Best Place to Work in Greater Cincinnati by the Cincinnati Business Courier and recognized as a Best Place to Work in BioPharma by Fortune Magazine.
Alkermes, Inc. is an equal employment opportunity employer and does not discriminate against any qualified applicant or employee because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender expression and identity, disability, genetic information, veteran status, military status, application for military service or any other characteristic protected by local, state or federal law. Alkermes also complies with all work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Alkermes is an E-Verify employer.
Skills Required
- Bachelor's degree
- 4+ years of experience in digital marketing, web operations, or content publishing
- Hands-on experience with Adobe Experience Manager (AEM), including authoring, workflows, and component-based content creation
- Familiarity with web fundamentals: HTML, CSS, UX principles, and content management best practices
- Strong troubleshooting skills to diagnose issues across systems and document resolutions
- Ability to collaborate with developers, designers, and marketers
- Knowledge of web analytics and tagging tools (Google Analytics, Google Tag Manager, Adobe Customer Journey Analytics) and QA tools like BrowserStack
- Familiarity with SEO principles, metadata, and site taxonomy best practices
- Familiarity with accessibility standards (WCAG) and digital compliance requirements
- Experience with digital asset management (DAM) systems
- Advanced knowledge of performance optimization techniques and Core Web Vitals
- Experience in healthcare, life sciences, biotech, or other regulated industries
- Flexibility to occasionally work outside standard business hours
What We Do
Alkermes focuses on the development of innovative medicines that seek to address unmet needs of people living with serious mental illness, addiction, and cancer. As a fully-integrated, global biopharmaceutical company, we apply our scientific expertise and proprietary technologies to develop products that are designed to make a meaningful difference in the way patients manage their disease. We are inspired by some of the most pressing public health challenges of our time to help advance innovation with the potential to improve treatment options and outcomes for patients. Beyond our important mission of developing medicines, we believe it is our responsibility to take a holistic approach as we seek to support patients, caregivers, and broader impacted communities. In this context we also work to help support and enhance the systems through which these complex diseases are treated. We are committed to patient engagement, disease education and awareness, and advocacy for important policies that support equitable access to quality treatment. Headquartered in Dublin, Ireland, we have an R&D center in Waltham, Massachusetts; a research and manufacturing facility in Athlone, Ireland; and a manufacturing facility in Wilmington, Ohio. See our Community Guidelines: https://www.alkermes.com/social-community-guidelines
