Digital Lead - Customer Centricity

Company Description

Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally.

Job Description

Within the global customer centricity team, LDC is looking for a Digital Lead - Customer Centricity

• Supporting the customer centricity initiatives closely with all Digital Transformation teams and in coordination with product lines champion’s network
• Coordinating the roll-out phases of CRM’s new features for sales and distribution across all LDC product lines while having the unique opportunity to work with all LDC’s platforms
• Proposing, defining and animating implementation of any tools supporting digitalization of identified key business processes

Main responsibilities:

• Catch up on digital transformation and modernization of our legacy systems on which LDC must accelerate, and which require change management, multiple stakeholders’ coordination and long-term commitment
• Drive towards some level of harmonization, which will interconnect all systems and make them easily accessible to internal and external platforms
• Support our regional and global commercial teams’ contribution towards CRM processes (customer knowledge, customer management, opportunities management, case management etc …)
• Implement & support Customer Centricity data-analytics strategy deployment end-to-end
• Discover new perspectives and insights, leveraging visual analytics BI applications usage for faster, sharper and fact driven decision making processes
• Identify and nurture value creation ideas and innovation – internally and most certainly externally – to enable the digital transition of our business

Qualifications

• Business transformation and digitalization projects in a multinational environment with a track record of tangible business impact (e.g. increased revenues, improved customer satisfaction)
• Prior implementation of a CRM or equivalent in a multi-products organization.
• Change management in a complex and matrix organization.

Knowledge:

• Digital platforms (e.g. CRM, Web portal) and services - Salesforce, Microsoft Dynamics or similar
• Data collection, analysis, visualization - Power BI, Tableu, or similar
• Expertise in defining and managing CRM product roadmaps within governance frameworks, including creating and monitoring business cases.
• Proficient in applying various project management methodologies to drive successful project execution.
• Strong business analysis skills (understanding of functional business processes in solution design and configuration experience, identification of value drivers and expected business outcomes)

Other skills and competencies:

• Agility being able to move easily across different projects and initiatives, to prioritize and manage many open cases at one time
• Curiosity and eagerness for exploring and understanding complex business processes
• Deep critical thinking attitude to be able to manage ambiguity and complexity comfortably
• Inclination to make improvements, find new ideas and challenge the status quo
• Excellent in execution with natural sense of duty and urgency to drive the change
• Attention to details and inclination to find new analysis perspectives
• Experience in commercial or sales roles will be a plus
• Strong focus on integration and a transversal mindset to streamline and align processes across teams and functions

Additional Information

What We Offer

We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world.

Our Benefits

• Competitive salary and benefits

• Flexible working

• Access to Training and Development 

Diversity & Inclusion
LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion.
LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply.

Sustainability
Sustainable value is at the heart of our purpose as a company.
We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us