Customer Success Manager

Posted 14 Days Ago
Be an Early Applicant
Lyon, Rhône, Auvergne-Rhône-Alpes
5-7 Years Experience
Fintech • Other • Professional Services • Software • Big Data Analytics
Data to the People (corporate) Data Knowledge Workplace (product)
The Role
The Customer Success Manager at DataGalaxy will manage customer relationships, ensure satisfaction, analyze user experience, provide implementation support, monitor performance indicators, and collaborate with product teams to enhance the user experience and drive account growth.
Summary Generated by Built In

Description

Who we are: Founded in Lyon, FR in 2015, DataGalaxy is the industry's first Data Knowledge Catalog helping organizations understand how their entire business runs on data. Our data management platform is dedicated to providing user-friendly metadata mapping, management, and knowledge sharing to support organizational data governance and literacy.

DataGalaxy’s Data Knowledge Catalog helps business users accelerate processes, reduce costs, and ensure regulatory compliance by providing an all-in-one data management and data governance platform. Our Data Catalog includes API to ease pre-existing data integration, AI services to automate data classification, and data lineage tracking to visualize data’s entire lifecycle journey.

Our mission: To remain at the forefront of revolutionizing the modern business data catalog by empowering data professionals and business users through increasing data knowledge and providing an all-inclusive understanding of how businesses run on data. We’re passionate about helping organizations facilitate rich collaboration, manage data as an asset, and derive powerful, data-driven decision-making.

Our values: Be intentional. Be clear. Be bold. Be humble. Are you interested in joining an organization that values teamwork, ambition, enthusiasm, and collaboration? Each DataGalaxian brings unique knowledge, skills, and points of view that help us create a truly well-rounded crew! We encourage unique ideas, inventive thinking, and independent perspectives so that we can achieve out-of-this-world results together!

Who we’re looking for: We’re hiring someone who is:

💫 Ready to join a growing team

💫 Passionate about data

💫 Up-to-date with the latest industry news and developments

💫 Organized, autonomous, and a team player!

🕵️‍♀️Role

The position of Customer Success Manager at DataGalaxy involves proactive management of customer relationships, ensuring their satisfaction, and ongoing success. As a CSM, you will work closely with customers to understand their needs, address issues, and maximize the value derived from DataGalaxy. You will also be responsible for identifying customer needs and providing advice.

🎯Mission:

  • Managing a client portfolio in collaboration with Account Managers:

- Support them on a daily basis in the use of the product

- Analyse and prioritize the needs

- Assist with implementation and best practices

- Ensure their loyalty to increase account revenue through upselling

  • Answering questions to help clients get the most out of DataGalaxy
  • Monitoring their various action plans and analyzing results and performance indicators, particularly regarding account retention
  • Analyzing user experience and proposing improvement ideas
  • Participating in committees for strategic accounts
  • Auditing, analyzing, and documenting use cases for a detailed understanding of platform usage → feeding Product, Marketing, Sales & other clients
  • Monitoring platform usage indicators (Healthcheck) and initiating necessary actions for retention and account growth
  • Measuring key customer satisfaction indicators, analyzing and tracking their changes:

- To acquire new customers

- To make additional sales

- To retain the existing portfolio

  • Collaborating with the Product team (customer feedback and requests)
  • Creating and maintaining content, deliverables, and best practices

🌟Profile:

  • Minimum 5 years of experience in a similar position in data/information management field (data governance, data quality...)
  • Ability to analyze the Data Governance market and highlight the added value of DataGalaxy
  • Statistical measurement and analysis techniques
  • Functional knowledge:

Data governance

Change management

  • Fluent in English

Soft skills:

    • Communication: ability to captivate, inspire the audience in the context of exchanges and presentations
    • Ability to analyze customer needs
    • Capacity to simplify and vulgarize to be understood by various internal and external stakeholders of the company
    • Team spirit
    • Excellent customer relationship skills
    • Writing skills
    • Pedagogical, organized, rigorous, and autonomous

🚀What can you expect:

  • Offices in the heart of Lyon and Paris, 10-15 minutes from the train stations
  • Flexible working hours ("forfait jour")
  • A real opportunity to join a French start-up that is a pioneer in its market 🚀
  • A chance to create your own career path with autonomy in multiple projects
  • An attractive remuneration according to your performance and your potential
  • Remote work at will & 2.50€ net / day🔥
  • Health insurance Apicil
  • Meal vouchers (Swile card of 9€/day)
  • Public transport 50% reimbursement
  • Daily coffee and snacks
  • Quarterly team events and seminars

The Company
60 Employees
Remote Workplace
Year Founded: 2015

What We Do

An established leader in Europe, growing rapidly and operating worldwide, DataGalaxy offers a user-centric platform dedicated to metadata mapping, active metadata management, and metadata knowledge sharing. With its innovative approach to data cataloging, DataGalaxy helps businesses of all sizes gain control over their data assets and make better, more informed decisions. Govern, organize and curate millions of different assets with minimum effort! Our user centric data catalog that blends the most powerful augmented data stewardship experience with crowd-sourced business knowledge. We also offer a spectrum of integrations so that you can map out your data landscape with ease. Contact us today to find out more about what DataGalaxy can do for you.

Learn more about DataGalaxy data lineage tools, data management software, and business glossary software.

Jobs at Similar Companies

bet365 Logo bet365

VIP Account Manager

Digital Media • Gaming • Software • eSports • Automation
Denver, CO, USA
6100 Employees
80K-95K Annually

Jobba Trade Technologies, Inc. Logo Jobba Trade Technologies, Inc.

Marketing Manager

Cloud • Information Technology • Productivity • Professional Services • Software
Hybrid
Chicago, IL, USA
45 Employees

Artlist Logo Artlist

Account Manager Team Lead

Digital Media • Music • Other • Social Media
Hybrid
Tel Aviv-Yafo, ISR
450 Employees

Similar Companies Hiring

Artlist Thumbnail
Social Media • Other • Music • Digital Media
Tel Aviv, IL
450 Employees
bet365 Thumbnail
Software • Gaming • eSports • Digital Media • Automation
Denver, Colorado
6100 Employees
Jobba Trade Technologies, Inc. Thumbnail
Software • Professional Services • Productivity • Information Technology • Cloud
Chicago, IL
45 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account