Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.
We are seeking a Digital Experience Specialist to support and scale our Digital Experience (DX) program by owning the execution of customer-facing digital communications, lifecycle automation, documentation, and performance tracking.
Why You’ll Love This Role
As a Digital Experience Specialist, you will work closely with the Digital Experience, Customer Community, and Education teams to execute and operationalize scalable digital engagement programs. You will focus on hands-on delivery—building campaigns, managing automation, and maintaining program materials—to ensure consistent, high-quality customer experiences.
This role is ideal for someone who enjoys execution-oriented work, operational ownership, and building repeatable systems that improve customer experience and program scalability.
What You’ll Do
Digital Communications & Automation
- Source and design content and messaging used for customer-facing digital communications
- Build, QA, launch, and maintain automated customer lifecycle and engagement workflows
- Configure audience segmentation, logic, and scheduling based on established strategy
- Manage the DX communications calendar to ensure coordinated and timely delivery
- Intake and triage ad-hoc communication requests in partnership with the DX PM
- Conduct ongoing QA of automat workflows and support incremental improvements
Reporting, Documentation & Program Operations
- Pull, prepare, and validate data related to email performance and customer engagement
- Maintain dashboards and recurring performance reporting (e.g., open rates, click-through rates)
- Prepare summaries and visuals to support program insights and visibility
- Maintain DX documentation and internal resource sites to ensure accuracy and usability
- Update guidance materials and operational documentation as the program evolves
What We’re Looking For
- 2 – 5+ years of experience in digital programs, customer lifecycle operations, or marketing operations
- Hands-on experience with email automation or customer engagement platforms
- Strong organizational skills with the ability to manage multiple workstreams
- High attention to detail, particularly in QA and workflow accuracy
- Experience preparing data, metrics, or dashboards
- Strong written communication skills
- Ability to work independently and collaboratively in a cross-functional environment
- Ability to accommodate flexible working hours, including aligning up to 3 days a week in the office during the night shift (7 PM - 3 AM IST) to overlap with colleagues in the US.
Bonus If You Have
- Experience with ChurnZero or similar customer engagement platforms
- Familiarity with Salesforce or CRM systems
- Experience with Microsoft 365 and SharePoint
- Understanding of lifecycle engagement and automation best practices
- Fluency in Japanese
Black Duck is an equal opportunity employer. We consider all applicants for employment without regard to race, color, national origin, religion, sex, gender identity or expression, age, disability, sexual orientation, veteran or military service status, or any other characteristic protected by applicable law. Black Duck complies with all applicable laws prohibiting employment discrimination in every jurisdiction where it operates and provides reasonable accommodations to individuals with disabilities in accordance with applicable law.
Skills Required
- 2 - 5+ years of experience in digital programs
- Hands-on experience with email automation or customer engagement platforms
- Strong organizational skills
- Experience preparing data, metrics, or dashboards
- Strong written communication skills
Black Duck Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Black Duck and has not been reviewed or approved by Black Duck.
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Healthcare Strength — Medical, dental, and vision coverage provide multiple plan choices with transparent costs, with carrier updates noted for 2026. Vision via VSP and dental plan options offer defined tiers and network access.
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Retirement Support — Retirement programs include a 401(k) with company matching alongside an employee stock purchase plan with a discount and lookback. These features support longer‑term savings and wealth building.
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Leave & Time Off Breadth — Exempt employees use a manager‑approved, no‑cap time‑off model, while non‑exempt employees accrue flexible time off alongside sick time. Paid leaves include parental and family care leave, with additional protections under applicable leave laws.
Black Duck Insights
What We Do
Organizations worldwide use Black Duck Software’s industry-leading products to secure and manage open source software, eliminating the pain related to security vulnerabilities, compliance and operational risk. Black Duck is headquartered in Burlington, MA, and has offices in San Jose, London, Frankfurt, Hong Kong, Tokyo, Vancouver, Seoul & Beijing
Why Work With Us
We pride ourselves on cultivating an environment of collaboration, creativity, and fun! We know where you work can influence how you work, which is why our collaborative office space focuses on community and continuous learning. Our work-hard, play-hard attitude even got us named a Top Place to Work in Massachusetts by The Boston Globe!
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