Why Mobility Global?
At Mobility Global, our mission is to provide the trusted information that helps billions of people build, sell, and own vehicles with confidence. As we shape the next generation of automotive intelligence through innovation, AI, and industry-leading data, we’re creating new opportunities for our customers, our business, and our people.
Join a team singularly focused on transforming the automotive industry. S&P Global Mobility is Mobility Global — the company behind CARFAX, automotiveMastermind, Market Scan, and Polk Automotive Solutions. Our strength comes from our people, and here, the progress you make helps the entire automotive ecosystem move faster and with greater confidence.
-10X Virginia Business Best Places to Work
-9X Washingtonian Great Places to Work
-10X Washington Post Top Workplace
-3X St. Louis Post-Dispatch Best Places to Work
What You’ll Do
- Provide accurate and creative solutions to user hardware and software issues to maintain maximum productivity.
- Configure new and existing PCs, laptops, virtual machines, and mobile devices following established Mobility Global processes and procedures.
- Install, update, and manage software using the internal IT tech stack.
- Research, resolve, and respond to inquiries via phone, internal ticketing system, in-person visits, chat, and email in a timely manner.
- Build, test, and deploy software packages to workstations and laptops using desktop management tools.
- Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions.
What We’re Looking For
Required Qualifications
- 1-3 years of previous help desk experience combined with technical training, IT certifications (e.g., CompTIA A+, Apple Certified, or Microsoft certifications), or an Associate’s Degree in Information Systems.
- Detailed understanding of Windows 11, macOS, and iOS operating systems, and proficiency in the use and support of Microsoft 365 / Office 365.
- Exceptional customer service skills, with excellent written and oral communication skills and strong time and project management abilities.
- Aptitude to quickly learn and support frequently changing applications and systems, and the ability to multitask in a fast-paced environment while maintaining an emphasis on quality, as a self-motivated, detail-oriented team member.
- Ability to travel for off-site meetings, respond to after-hours urgent calls from internal users as needed, and lift and carry up to 60 lbs (e.g., workstations, printers, and peripheral equipment).
This role requires 5 days per week in the Columbia, MO office.
This position is open to applicants who are currently authorized to work in the United States and will not require employer sponsorship now or in the future.
The anticipated annual base salary range for this position is $59,000 - $89,000. Actual compensation within this range will be determined based on a variety of factors, including geographic location, relevant experience, skills, qualifications, and internal equity considerations.
Mobility Global is committed to providing competitive compensation that reflects local market conditions and individual contributions. In addition to base salary, employees may be eligible for incentive compensation, long-term incentives, and a comprehensive benefits package, where applicable.
What’s In It for You
- Competitive compensation package, including base salary and incentive opportunities where applicable.
- Comprehensive health and wellness benefits for employees and eligible dependents.
- Retirement savings programs, including company matching contributions where available.
- For more information on benefits, please visit us at https://mobilityglobalbenefits.com/ourbenefits
Equal Opportunity Employer
Mobility Global is proud to be an Equal Opportunity Employer. We value diverse perspectives and are committed to fostering an inclusive workplace where everyone is respected, supported, and empowered to succeed. We provide reasonable accommodations throughout the hiring process and employment for qualified individuals with disabilities.
Recruitment Fraud Alert
Mobility Global will never ask candidates to pay money at any stage of the hiring process, including for applications, interviews, background checks, training, or equipment. If you receive a suspicious communication or request for payment or personal financial information, please exercise caution and report it immediately.
Skills Required
- 1-3 years of previous help desk experience combined with technical training, IT certifications, or an Associate's Degree in Information Systems
- Detailed understanding of Windows 11, macOS, and iOS operating systems
- Proficiency supporting Microsoft 365 / Office 365
- Exceptional customer service and excellent written and oral communication skills
- Strong time and project management abilities
- Ability to learn and support frequently changing applications and systems
- Ability to multitask in a fast-paced environment while maintaining quality
- Ability to travel for off-site meetings
- Ability to respond to after-hours urgent calls from internal users as needed
- Ability to lift and carry up to 60 pounds
- Work five days per week in the Columbia, Missouri office
Mobility Global Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mobility Global and has not been reviewed or approved by Mobility Global.
-
Healthcare Strength — Health and wellness benefits for employees and eligible dependents are described as comprehensive and a core part of the package. Employer materials indicate coverage spans major medical needs, with a benefits portal suggesting detailed plans are available to employees.
-
Retirement Support — Retirement savings programs are offered, including employer matching “where available,” and some legacy 401(k) arrangements were carried over post-separation. Public information points to structured retirement planning, even if precise match rates are not disclosed.
-
Leave & Time Off Breadth — Company materials reference paid time off, parental leave, and holidays, indicating broad leave coverage. Role and location notes imply these programs exist across the organization, though specifics are not publicly itemized.
Mobility Global Insights
What We Do
Mobility Global is an independent automotive intelligence company, formerly S&P Global Mobility. It provides data, analytics, connected technologies, forecasts, and expertise to organizations and consumers across the vehicle lifecycle, helping them build, buy, sell, maintain, and understand vehicles. Its offerings support decisions involving demand, risk, supply chains, sales, marketing, ownership, sustainability, and broader automotive market strategy with confidence and clarity.
