Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description- Develop a compelling digital platform and eCommerce strategy for the country in partnership with PPB Group and other relevant stakeholders (e.g. Technology, Segment, Product). Accountable for the achievement of the financial and non-financial outcomes required for Digital and eCommerce country in line with PPB requirements and in close collaboration with Innovation and Platform enablers.
- Accountable to drive engagement and usage of relevant digital assets and eCommerce platform and value-adding products and services for a client life journey. Optimise digital platform financial metrics (cost per user, cost of build, cost of maintenance) and eCommerce financial metrics (cost per click, SEM, SEO). Develop platform metrics illustrating flow, developer experience and client experience.
- Build and maintain platform standards (in conjunction with group capabilities) such as design libraries, authentication patterns and development and deployment patterns.
- Conduct client sensing in order to improve understanding of client needs and continuously scan the external environment in order to keep abreast with new developments in partnerships, business and technology.
- Accountable to lead the team to build and execute strategies for increased digital interaction, habit creation, engagement states and commercialisation.
- Define the Digital and eCommerce, country Risk framework and appetite in alignment with segment, country and Risk objectives.
- Develop an appropriate platform DevOps (Always On), Always secure and platform as a service strategy.
- Develop and implement processes of sourcing ideas, building prototypes and scaling the prototypes on platforms; and ensures that funding is managed through a disciplined gated process.
- Develop appropriate recovery and resolution plans to protect the Digital and eCommerce country capability from any untoward event.
- Drive and entrench a consistent client experience and interaction through all engagement platforms.
- Drive scale and usage of relevant digital assets and eCommerce platform when relevant and value-adding to a client life journey.
- Enable integrated ways of working and collaboration across the value chain to deliver for the client.
- Ensure adherence to risk framework, appetite, risk control procedures, governance and risk toolbox. Ensure first line risk accountabilities for digital and ecommerce are carried out.
- Ensure satisfactory audits and ensures that there are no repeat unsatisfactory findings as gauged by operational losses.
- Follow the parameters of the key trade off decisions at client level (i.e. risk appetite, pricing etc.).
- Leverage client analytics and data to inform changes in the value proposition, priorities and building of client relationships.
- Provide internal services (API’s, knowledge, tools, usability) which are arranged as a compelling internal product that enable customer solution and segment teams to deliver digital customer features at a higher pace and with reduced co-ordination. Treat the platform as a compelling internal product.
- Together with PPB Group and Technology, manages digital assets, from an experience (both developer and customers) and eCommerce perspective, defines the digital customer experience (CX); digital analytics; always on, always secure, DevOps and digital content strategy, as these contribute to, and have an impact on, the success of the digital and eCommerce capability and strategy.
Type of Qualification: First Degree
Field of Study: Business Commerce
Type of Qualification: First Degree
Field of Study: Information Technology
Experience Required
Digital & eCommerce, CHNW
Experience Required
- More than 10 years' experience in managing an income statement, balance sheet, pricing strategies, risk management, people management, leading / developing teams and motivating people.
- Experience in understanding integration of digital and eCommerce sales growth around products, solutions and go-to market plans. Strong understanding of digital, open banking and platform integration into a segment.
- 5-7 years proven track record in organisations of comparable size and complexity. In-depth understanding of digital, open banking and platform integration into PPB segments.
- 5-7 years' experience in leading, integrating, delivering client solutions through multi-disciplinary teams and of digital platforms.
Behavioural Competencies:
- Developing Strategies
- Embracing Change
- Empowering Individuals
- Establishing Rapport
- Generating Ideas
- Making Decisions
- Producing Output
- Pursuing Goals
- Showing Composure
- Team Working
- Understanding People
- Valuing Individuals
Technical Competencies:
- Customer Understanding (Business Banking)
- Data Driven Digital Marketing
- Product Knowledge (Business Banking)
- Risk Awareness
- Risk Management
- Risk Response Strategy
- Risk/ Reward Thinking
Top Skills
What We Do
As a brand with a legacy of 161 years in Africa, we have a deep understanding and belief in the boundless opportunities that this continent presents. Our vision extends beyond mere geography; it encompasses a profound recognition of the potential for growth that resonates within our people, customers, entrepreneurs, and all who share our unwavering commitment and passion for investing in Africa. With a presence in 20 countries across sub-Saharan Africa, we have cultivated a diverse community of the most skilled, innovative, and creative minds in the industry. Our purpose is to drive Africa's growth, acting as a catalyst for inclusive and sustainable economic development in the regions we serve. We strive to improve the lives of our fellow Africans by conducting business in an ethical and responsible manner. As a trusted partner, we consistently set higher standards and aspire to become better with each endeavour. We are more than just a banking institution; we are a driving force behind Africa's growth. Join us on this transformative journey. Together, we have the collective power to propel Africa into the future, making tangible progress for all who proudly call Africa home.
