Within 1 month, you will:
- Master our product and Convexity corporate culture
- Familiarize yourself with the processes and tools used by our CS team
- Participate in your first customer meetings with other CSMs from our team
Within 2 months, you will:
- Host your first meetings with customers and get feedback from your peers
- Start new projects with new clients
- Participate in regular Discovery Meetings with customers to identify the features that will impact your customers’ success
Within 4 months, you will:
- Define the learning transformation roadmap with the client and identify the resources needed to achieve them
- Activate and build a digital strategy for your book of business spanning Germany and the United Kingdom including outbound campaigns, inbound ticket management and hosting webinars
- Define planning of the initiatives on the solution
- Identify and document customer use-cases
- Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with top management teams
- Work with the Account Managers to identify new project opportunities to grow your book of business
Within 12 months, you will:
- Reduce churn by identifying customers at risk and implementing an action plan
- Identify and record in our CRM SFDC strong leaders within the client’s team
- Develop and share good business practices with the entire Client Success Team
The Skills Set
- At least 2 years experience in a Customer Success position, ideally in the SaaS-industry
- Fluent proficiency in English and German
- Proactive and prefer working in a results-oriented culture
- Capability to prioritize and manage a large portfolio of clients
- Ability to express your ideas through data in a clear and concise manner, both in writing and orally
- Strong interest for the digital industry, education and e-learning in particular
What We Offer
- Compensation: Package includes base salary and a variable component 📈
- Benefits: Work From Home allowance, social security, health insurance, unemployment insurance, common contingency, salary guarantee fund. Leave requests are subject to local policies.
- Balance: Flexible hours, Total work from home possible anywhere in Spain 🏠
- Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
- Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
- Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture:https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻💻🏆
The Interview Process
- Phone screen with our recruiter
- Discovery meeting with a member of the CSP DACH team
- Case study with the Digital CSP Coach and CSP Coach UK team
- Clarification meeting with a Customer Success Manager
- Cultural Fit interview with our Chief Customer Officer
- Offer!
Top Skills
What the Team is Saying
What We Do
Performance-driven learning & development teams achieve business impact with 360Learning. L&D teams leverage AI and collaborative learning to pinpoint skills gaps, capture knowledge from experts, and deliver it to learners when needed most. 360Learning’s learning platform is equipped with powerful LMS automation, collaborative learning Academies, tools to create a top-notch learner experience, and an AI-powered Skills ontology to activate skills-based learning. Employees upskill, customers learn, and partners are trained—all from one place.
360Learning partners with 2,500+ companies to deliver impactful learning. Founded in 2013, the company has raised $240 million and built a team of 400+ across New York, Paris, London, and Germany. 360Learning pioneered collaborative learning, launched the first AI certification for L&D, and founded the L&D Collective community to foster knowledge sharing and relationship building.
Why Work With Us
We are powered through our culture called Convexity (more info here: http://bit.ly/Convexity_360L). We focus a lot on making an impact, but also maintaining "Your Life, Your Way", where we believe you can be successful anywhere. We are strong-believers in documenting our process, sharing continuous feedback and having low authority.
Gallery
360Learning Teams
360Learning Offices
Remote Workspace
Employees work remotely.
360Learning is a remote-first employer. We have entities in France, the UK, Germany, Spain, the US, and Canada. We also offer a monthly allowance for our remote employees to create a productive workspace at home, or to rent a co-working space.
