Digital Content Editor I

The main task for this role is to provide content coordination support to Elsevier’s Content Development Specialist in their engagements with SME, vendors, and other internal/external stakeholders.  

Support includes tasks such as, but not limited to:  

• Ensuring request is complete and all necessary information has been provided 

• Offer immediate administrative and developmental assistance to the Acquisition Editor and Editorial Product Manager. 

• Aid in Conference Prospecting tasks for the Acquisition Editor and Content Strategist. 

• Assist in the Review and Survey process for the Content Strategist and Content Development Strategist. 

• Support the project commissioning process (Project Set Up). 

• Provide administrative and developmental support as needed. 

• Help with author and market support during publication and post-publication stages. 

• Handle author queries and Clinical Key monthly report tasks on an Adhoc basis. 

• Provide clinical support (welcome letter, query handling, long reminder, and perm log report) for the Content Development Strategist. 

Quality Analysis 

• Uphold the accuracy, thoroughness, and timeliness of all individual and team deliverables by adhering to best practices, policies, and procedures. 

Project management 

• Ensure timely publication of services, contents, and products while maintaining high quality standards. 

• Maintain clear and effective communication with counterparts and third-party providers, offering knowledgeable information on books, contents, and services in production. 

• Collaborate with others to enhance personal and team performance and support team decisions. 

• Troubleshoot issues and facilitate the use of the ELSA tool. 

• Conduct root cause analysis and collaborate on action plans with team members. 

• Work with EPM, AE, and DE to drive results. 

• Fulfill additional tasks as assigned. 

Qualifications:

• Bachelor’s degree in any field

• 1–2 years of BPO, shared services, or related experience preferred

• Fresh graduates may also be considered based on communication skills and overall potential

• Proficiency with standard computer applications (Word, Excel, Outlook, Internet applications)

• Excellent English communication skills (both oral and written)

• Strong attention to detail and ability to work under deadlines

• Flexible and adaptable to changing business requirements, hybrid/onsite setups, and rotating work schedules

• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives

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