First Hawaiian Bank is seeking tech savvy, customer focused individuals to join our Digital Service Center team.
Work Schedule:
Monday–Friday 8:00am–7:00pm (work schedules vary)
Compensation:
The hourly salary range for this role is $20.00-$25.00/hour; commensurate with experience.
ResponsibilitiesAs a Digital Consultant, you will play a key role in supporting customers across our digital channels while gaining valuable hands-on experience with the bank's digital platforms.
• Provide service support for online and mobile banking platforms, including digital product guidance, enrollment assistance, service utilization, and first-level troubleshooting.
• Diagnose and resolve customer challenges using internal systems, online resources, and established knowledge bases.
• Support administrative tasks such as billing research, account access issues, and digital service escalations.
• Deliver excellent phone-based customer service while applying problem-solving skills and technical aptitude to help customers navigate digital tools.
• Collaborate with Digital Banking, Operations, vendors, and other support teams as needed to resolve more complex issues.
This role offers valuable experience supporting the bank's digital products and services and provides an excellent foundation for future growth opportunities within Digital Banking, Operations, Customer Experience, and other technology-related areas of the bank.
QualificationsThe ideal candidate will have:
- High School Diploma required.
- Bachelor’s degree in degree in business, communications, computer science, MIS, or a related field preferred.
- 1–2 years of experience in customer service, help desk support, or technical troubleshooting.
- Strong comfort with computers, digital systems, and online research.
- Clear verbal and written communication skills.
- Ability to type a minimum of 25 WPM.
- Interest in digital banking, technology support, or opportunities to contribute to digital service enhancements and initiatives.
- Highly organized, with strong ability to track issues, follow through to completion, and take ownership of resolving customer needs in a timely and accurate manner.
Skills Required
- High school diploma
- 1-2 years of experience in customer service, help desk support, or technical troubleshooting
- Strong comfort with computers, digital systems, and online research
- Clear verbal and written communication skills
- Ability to type a minimum of 25 WPM
- Strong organizational skills, issue tracking, follow-through, and ownership of customer needs
- Bachelor's degree in business, communications, computer science, MIS, or a related field
- Interest in digital banking, technology support, or digital service enhancements
First Hawaiian Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First Hawaiian Bank and has not been reviewed or approved by First Hawaiian Bank.
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Retirement Support — Employer 401(k) match plus an additional fixed contribution through a separate retirement plan indicates strong long‑term savings support.
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Healthcare Strength — Medical, dental with full preventive coverage, vision, and an EAP underscore comprehensive health support.
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Parental & Family Support — A dependent‑care subsidy with employer matching and family‑eligible counseling sessions provide tangible help for childcare and caregiving needs.
First Hawaiian Bank Insights
What We Do
First Hawaiian Bank is Hawaii's oldest and largest financial institution, offering a diversified range of banking services including deposit products, lending, wealth management, and private banking to consumer and commercial customers.
