About this opportunity:
We are seeking a highly skilled and motivated DevOps CI/CD Support Engineer (SME) to join our Ericsson Managed Services team. This is a critical role that directly supports strategic customer engagements and plays a key part in ensuring operational excellence across complex DevOps environments.
What you will do:
- Provide L2 operational support for CI/CD pipelines built using Jenkins and GitOps-based workflows, ensuring high availability and reliability.
- Perform incident analysis, troubleshooting, and resolution for build, deployment, and release pipeline failures within defined SLAs.
- Support release management activities, including versioning, tagging, artifact promotion, and coordination with development and QA teams.
- Maintain and troubleshoot YAML-based pipeline configurations and deployment manifests.
- Manage and support artifact repositories using JFrog Artifactory, including repository health, access control, and artifact lifecycle.
- Support Maven-based build processes, dependency resolution, and build optimizations.
- Assist in containerization efforts using Docker, including image builds, tagging, scanning, and troubleshooting runtime issues.
- Provide operational support for applications deployed on OpenShift, including pod health checks, logs analysis, rollout/rollback support, and basic cluster troubleshooting.
- Monitor CI/CD pipelines and container platforms, proactively identifying issues and performing preventive maintenance.
- Collaborate with L3 DevOps and platform teams to escalate complex issues and support root cause analysis (RCA).
- Create and maintain runbooks, SOPs, and operational documentation for recurring issues and standard support procedures.
- Participate in on-call rotations and support planned/unplanned releases.
The skills you bring:
Must Haves
- Hands-on experience supporting Jenkins pipelines and/or GitOps-based CI/CD frameworks.
- Strong working knowledge of YAML scripting for pipeline and deployment configurations.
- Experience with JFrog Artifactory for artifact storage, promotion, and access management.
- Solid understanding of Maven build lifecycle, POM configurations, and dependency management.
- Proven experience in CI/CD troubleshooting, including build failures, deployment issues, and pipeline performance bottlenecks.
- Working knowledge of Docker, including image creation, troubleshooting container failures, and basic security practices.
- Experience supporting workloads on OpenShift, including pod troubleshooting, logs analysis, deployments, and rollbacks.
- Familiarity with release management processes, including CI/CD gating, approvals, and environment promotions.
- Understanding of Linux fundamentals, shell commands, and log analysis.
- Ability to work in a 24x7 Operations support environment
Good to Have
- Exposure to Kubernetes concepts beyond OpenShift (services, ingress, config maps, secrets).
- Basic knowledge of monitoring and logging tools (Prometheus, Grafana, ELK, Splunk or similar).
- Experience with security scanning tools for container images or pipelines.
- Knowledge of DevSecOps practices and CI/CD security controls.
- Experience working in ITIL-based support environments (incident, problem, and change management).
- Ability to automate repetitive support tasks using scripts or pipeline enhancements.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 781197
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day.
We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale.
Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient.
Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical.
Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term.
As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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