About this opportunity
This Role is responsible for Alarm analysis, Operation-maintenance, trouble-shooting & Change Request Implementation on IP nodes (like Routers, switches ,firewalls, load balancers and security gateways etc). Also responsible for Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L2 Teams. Fault management on all routers and switches equipment and follow up with support in case of raised cases.
What you will do
Actively Supervising of ITSM Ticket queues to maintain MTTR.
Analytical skills like logical thinking, Problem solving & handling assignments are mandatory.
Identify root cause of P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).
First point of contact for support of any alarm/event/KPI related issues.
Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.).
Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA).
Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function.
Node health checks and backups & trouble-shoot the deviation identified.
Sharing details for MIR & CSR to respective teams.
End to End Network Understanding.
Strong technical expertise across IP/MPLS, DWDM, Access Networks (xDSL, GPON, FTTx), Broadband platforms, and Enterprise solutions (VPN, DIA, Leased Lines).
Familiarity with multi-vendor environments (Cisco, Juniper, Nokia, Huawei, etc.).
Hands-on experience in network monitoring, fault management, and performance tools.
Excellent stakeholder management, communication, and reporting skills.
Ability to work under pressure, manage multiple priorities, and lead during crisis situations.
You will bring
Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, MPLS, LDP, L2VPN, L3VPN, BFD, Segment Routing.
Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP.
Telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces).
Product/Vendor knowledge on CISCO (mandatory) & Ericsson.
Good Communication & trouble-shooting skills.
5-10 years of relevant in IP Domain
End-to-end understanding of Broadband and Enterprise business processes, service flows, and cross-domain roles & responsibilities.
Act as a key driver and mentor for teams managing Broadband, Enterprise IP, Core, Access, and Transmission network activities.
Initiate, drive, and govern Preventive & Corrective Maintenance activities across Broadband & Enterprise Network layers.
Maintain a strong SLA/WLA focus with a result-oriented approach, ensuring commitments are consistently met.
Strong problem identification, troubleshooting, and resolution skills; manage escalations and perform timely follow-ups (CSR) with internal and external stakeholders.
Perform in-depth Network Performance Analysis, proactively investigate anomalies, and recommend optimization measures.
Collaborate with Customers, 3PPs (Third Party Providers), and related stakeholders for quick resolution of network issues.
Ensure smooth and quality service/system handover from Project to Operations, including Acceptance Test Agreement compliance.
Lead troubleshooting, Root Cause Analysis (RCA), and issue resolution across configuration, hardware, and software domains.
Manage and coordinate during outages, emergency situations, and high-priority incidents with a structured communication flow.
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day.
We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale.
Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient.
Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical.
Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term.
As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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